I was planning to go Bangladesh to visit my ancestral home and requested Support Elders to accompanying me for my Visa stamping. They sent one of their member care associates to take me to the Visa office. He made sure I entered the office and waited for me outside. There was a person known to me at the Visa office, so after doing all my Visa related work I was having a long conversation with my old friend. I thought that he must have left because it was few hours when I finally came out from the office and was surprised to see him waiting for me outside for that long. I was embarrassed and asked, “why didn’t you go back, it’s quite late now?” With a warm smile on his face he replied, “How can I leave you here sir, my responsibility is to reach you home safely”. The words touched my heart and I could realize how responsible the people of this organisation are! Every now and then someone comes to spend time with me, other than calling me everyday to enquire about my health. My daughter who stays in Hongkong also knows that there is someone to take care of me back home.

Recently, my mother, Swapna Dutta, a member of Support Elders, who suffers from Parkinson’s disease and stays alone in Kolkata, accidentally burnt her arm while using an immersion rod to heat a bucket full of water. Her skin was so severely scalded that it came off in places. Support Elders staff facilitated immediate medical intervention and follow-up.

I was worried sick about how my mother could manage all by herself that night. Thankfully, Ma is a member of Support Elders. Sensing the risk of letting Ma stay alone further, I called up the Support Elders NAC team and sought assistance in procuring a full-time caregiver for Ma.

The concerned Member Care Associate rushed to a village in Burdwan, a good 2-3-hour journey by train from Howrah. He somehow convinced a lady, whom he knew from earlier, to accompany him back to Kolkata the same night to attend to Ma, who was in distress. I was so relieved and thankful to the entire Support Elders team for rising to the occasion and going beyond the call of duty!

My mother, Mrs. Nandita Sen, is one of your subscribers. I wanted to take this opportunity to thank all of you for doing such a commendable job of taking care of my mother. My mother recently had cataract surgery and your staff took special care of her.

I will remain forever grateful for all the help and support that you have provided to my mother.

I am a retired Family Physician living in Israel. For many years I have been worried about my elderly, widowed sister living alone in Kolkata. It was our good fortune to discover Support Elders who stepped into action within hours of first contact to provide total 24- hour support for my sister. A team of dedicated professional caregivers, they serve with compassion and respect by providing urgent medical care and organising services to take care of all the needs of the individual. I am now able to sleep soundly, confident that my sister is being taken care of and is safe and all the worries of running her household are being efficiently dealt with. I can recommend Support Elders to anyone who is alone, in poor health, needing considerable help to continue living at home with dignity and safety to the very end.