Care designed for lifein Durgapur

The best care often begins with what feels familiar. Your language, customs, routines, and the way support works at home all matter when we design care for you.

With nearly twelve years of experience across homes in the city, we have built professional care systems that fit naturally into your daily routine.

Tell us what matters to you, and we will put the right care in place.

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What Families Say About Us

When families trust us in the moments that matter, big and small, they share stories like these. Here’s what they say about us.

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See Our Care In Action

Care is often felt most deeply in difficult situations. Here are a few that made a difference.

When a member reported a gas leak, the team’s immediate investigation and attention to detail saved the day

Not all emergencies we attend to are health-related. Sometimes, we are called upon to address home safety hazards. Recently, our member, Ms A. Mitra, contacted the Support Elders Alarm Centre and reported a gas leak she noticed in the morning while cooking. She urgently requested assistance in calling someone from the gas agency. Zone Coordinator (ZC) was informed immediately, and he dispatched Member Care Associate (MCA) to the member’s residence. Upon arrival, our MCA discovered that the regulator had come loose, possibly while the gas cylinder was being turned on, causing a slow but steady leak. Our MCA informed the ZC, who advised him to firmly lock the nozzle into place using a pen. Once the regulator was secured, the MCA contacted the gas agency to request a staff member for further inspection. Our MCA waited at the member’s residence until the gas agency staff arrived. After the pipe was replaced and the necessary safety checks were completed, the MCA left the member’s home. Another satisfied and safe member!

When a late-night fall turned critical, our team sprang into action, delivering rapid first aid and ensuring Mr Banerjee was safely treated and back home.

Even during the festive season, our emergency response teams remain vigilant and ready to support our elders. On the night of 22 December, we received a distress call through the Support Elders Member App from our member Ms I. Banerjee, informing us that her husband, Mr S. N. Banerjee, also a member, had fallen and was bleeding profusely from the head. The personnel on night duty at our National Alarm Centre (NAC) immediately assessed the situation, activated a Code Yellow, arranged an ambulance, and alerted MCA, who reached the residence within 15 minutes. Drawing on his army training in emergency first aid, the MCA promptly bandaged the wound to control the bleeding. Our members’ son, visiting from the UK, chose to drive them to the hospital, so the ambulance was cancelled and the MCA escorted the family on his bike. Throughout, the NAC and our Command-and-Control Centre (CNC) remained closely involved. At the hospital, stitches were applied and scans conducted, after which Mr Banerjee was discharged. The MCA ensured the members were safely settled back home before leaving after midnight. Such swift, coordinated responses enable us to attend to our members when it matters the most and reassure their families.

When a situation at home turned violent, a swift first response helped bring it under control.

Late one day in August, around 7 pm, the wife of our member Mr P. K. Das called our staff member in distress. Our staff member had just returned home after duty, but sensing panic in her voice, he rushed to the member’s residence without hesitation. On reaching, he found both the member and his wife deeply shaken. They recounted a shocking incident: the member had been attacked by their personal attendant (not employed by Support Elders), who allegedly tried to choke him by sitting on his chest and had even thrown red chilli powder into his eyes. Acting swiftly, our staff member decided to take Mr Das to a government hospital to ensure prompt medical attention and, later, to facilitate the lodging of a formal police complaint. After receiving first aid and a preliminary check-up, he accompanied the couple to the local police station, where he helped them narrate their ordeal and file a written complaint. A CCTV camera installed by the members had recorded the incident, and the footage was handed over to the police. Around 11 pm, the staff member was joined by our MCA, who ensured the members returned home safely. He stayed with them until they were calm and rested.

FAQs

Every question deserves a clear, straightforward answer.
Here are a few we are often asked: