I appreciate all the Support Elders team members who had helped my mother, Ms P. Goswami, during her illness and hospitalisation, in the month of August, 2022. Her illness had brought upon us an emergency, soon after I returned home. It turned out to be our first-hand experience of the emergency response capabilities of Support Elders.
From hospital admission, regular interactions with doctors and medical personnel, regular updates to me and seeking permission when required – every aspect was attended to. Likewise, logistics, including handling insurance related procedures, connecting me to doctors and mother, as well as completing the discharge formalities and taking her back home, explaining medications, follow up visits to keep track on her condition, and explaining expenses & accounts were accomplished systematically.
All in all, the commitment, sincerity and empathy of each and every team member was commendable.
A big thank you to all Support Elders staff who have taken care of her.
I’m glad that I’ve made mother a member of this organisation.