This note is to convey my appreciation and deep gratitude to Support Elders for the outstanding service they continue to provide to my mother and paternal aunt. Both of who are octogenarians and live in Calcutta.

Be it doctors’ appointments, getting prescription medication, navigating banking needs, helping with other important daily chores, finding the right 24×7 nurse or even providing much needed company and emotional care, the wonderful people of Support Elders continue to go “above and beyond” my expectations every day.

Special thanks to Ms S. Roy and Mr C. Midya for the personal attention and care they bring. I am immensely thankful and deeply grateful to both of them.

On 31st January 2025, my parents went on a planned trip to the wax museum and the Biswa Bangla restaurant in Kolkata. Being a bit reclusive, my parents were initially not very keen to go on this trip, but later confirmed that they made the right decision to join. They were very happy with all the arrangements – from a dedicated vehicle for pick and drop service to having access to wheelchairs to the wonderful location of the restaurant. The hospitality of your staff was wonderful, and my parents didn’t feel uncomfortable at all.

I would like to specially call out Mr. S. Dey and Ms. R. Chatterjee for their support. Mr. Dey has been great as always in explaining how the day trips work and assuring me things will be well taken care of. I thank Ms. Chatterjee for being a great campaign manager, for planning the trip in great detail and in equal empathy, keeping in mind the comfort of elderly people like my parents.

It is very difficult for me to write this note. Our mom, Ms. C. Roy, passed away on 9 November after 40 days of hospitalisation and multiple ICU visits. Despite our best efforts, we couldn’t bring Mom back from the hospital.

I want to acknowledge the incredible support of the team at Support Elders. My brother and I moved around a lot, while Mom was homebound due to her knee problems. Yet, for the past couple of years, we never had to worry about her care—whether it was daily needs or medical attention—because of the amazing ecosystem of support under the leadership of Zonal Coordinator (ZC) Mr. S. Ghosh. I don’t have enough words to express our gratitude.

What amazed me most about this organisation was how everyone who visited Mom showed the same level of care—whether it was taking her to the doctor or simply checking in on her well-being. The day I was bringing her to Pune, I didn’t have to think about a single thing. The Support Elders team took care of everything with meticulous planning. At one point, I even called ZC Mr. Ghosh to ask if such support was available in Pune—I had become that dependent on them!

God bless them all. Such care can help so many people. I wish all the best to Support Elders—the team and the organisation.

I recently had my knees operated on and took help from Support Elders. They took care of everything, from my hospital admission to discharge, arranging ambulance facilities, and bringing me back with utmost care. They took care of insurance-related formalities, bought medicines, and accompanied me to my monthly check-ups. I am very satisfied with their service. Each and everyone involved is very sincere, and I highly recommend them.