A huge round of applause for Support Elders. I could not get in touch with my father on the morning of 21st May, the day after Amphan hit Kolkata. I was worried given that there was power outage in the evening and it may have been difficult for him to move around in the dark. Innumerable calls to connect with him were in vain. Finally got in touch with Support Elders and they promptly sent someone who visited my father’s residence and in fact connected him to my sister. All was well. We were relieved. I appreciate that in circumstances like this the Support Elders team have people who ignoring their own problems at home answer the call of duty. Big Thank You.

PS – the team went on to check on my father the next morning as well, the 22nd, and this time I was able to speak to my father who wished me for my birthday. It was an overwhelming moment for me given that reading about the situation in Kolkata I had no hope that I would be able to speak to my family any time soon.

My father is undergoing dialysis since September 2017. He is currently 86. I heard about Support Elders few years back and I enrolled my father and aunt with their service in October 2016. Since then Support Elders has been taking care of my father’s dialysis. They take him to Woodlands 11 days a month and safely bring him back home. The hallmark of Support Elders services is discipline coupled with dedication and diligence. Most of the field staff are ex-Army men and hence they are extremely punctual and focused. Majority of them are very compassionate which is the need of the hour in dealing with elderly people. The back-office staff diligently call everyday to inquire about regular or any unprecedented requirements. Personally, I am satisfied with the services rendered by SEPL and have recommended them to few friends and relatives who in turn are also satisfied. I hope Support Elders Pvt. Ltd truly lives up to its name in future. In the present COVID 19 scenario Support Elders has been a great help. They have maintained their services unabated and have provided the much-needed relief to the family members of the patient. My father is receiving uninterrupted service from Support Elders which is phenomenal in this lock down period.

I can’t thank enough the Support Elders staff who helped me get my most essential medical instrument of sleep apnea repaired. I have an age-old problem of sleep disorder for which I have to use a breathing machine regularly at night, or else I cannot sleep. Last week, in this lockdown period, my machine suddenly stopped working. First, I called my machine repair person, who stays in the Garia-Patuli Township area, but he flatly refused to come because of the lockdown; instead, he asked me to go to his place. There was no question of me going out in this scenario, specially when my driver is absent. Then, I called the Support Elders staff who is in charge of my area. He immediately sent a staff member to whom I handed over my machine and made him understand the problem. To my surprise, within less than 1 hour the staff got it repaired and replaced the faulty mask with a new one and brought it back to me. I was so impressed with the help that I could not thank him enough for saving me from the mental trauma. I immediately called up my son, who stays abroad, to inform him about the incident. I would like to thank you all again for the help you are offering to the elderly members during this emergency situation. May God bless the organization.

Our mother, Ms S Datta, has been a member of Support Elders for almost three years now and the team has been like a family to her, especially since both her children live away from Kolkata. Their prompt service, responsibility and compassion for the elders is commendable. With the recent outbreak of Covid-19, they did not falter although it was an entirely new and unknown territory to them and their staff. The organisation was quick to appraise the new situation and intimated us and assured us with emails, the plan they have in place and how they will deal with the most important and essential services while the non-essential services will be deferred to keep both the elders and the staff safe. In recent times, my mother’s medication and all essentials were efficiently replenished even though there was a shortage in the city. Her care manager is always quick to respond to our calls and messages and diligently takes care of our mother’s medical needs that arise from time to time. I wish all team members of Support Elders the very best, stay safe and keep up the good work and your genuine efforts.