I am writing this e-mail to express my appreciation for the wonderful services that your organisation has been providing to us, the elders. Although your services have been excellent throughout, but I couldn’t resist the temptation to send a testimonial, when I observed the dedication of your staff during the current crisis posed by COVID. I am really impressed to learn and experience how your staff members have checked on the members for their wellbeing, rendered door-to-door service, braving this pandemic and the deadly cyclone. I am especially impressed by two of your staff members for their exceptional service quality and sheer dedication. To sum up, I would like to thank you again for the wonderful initiative, gesture and dedication. I hope that you grow as an organisation further to be able to cater to the needs of the larger section of the society.

My parents live in Kolkata, while work has kept us away from India. I truly appreciate the responsiveness, care and concern you display on a consistent regular basis and stepping it up during the lockdown phases. It means a lot to have a sense of security and comfort of being able to reach out to someone reliable in these trying times.

A huge round of applause for Support Elders. I could not get in touch with my father on the morning of 21st May, the day after Amphan hit Kolkata. I was worried given that there was power outage in the evening and it may have been difficult for him to move around in the dark. Innumerable calls to connect with him were in vain. Finally got in touch with Support Elders and they promptly sent someone who visited my father’s residence and in fact connected him to my sister. All was well. We were relieved. I appreciate that in circumstances like this the Support Elders team have people who ignoring their own problems at home answer the call of duty. Big Thank You.

PS – the team went on to check on my father the next morning as well, the 22nd, and this time I was able to speak to my father who wished me for my birthday. It was an overwhelming moment for me given that reading about the situation in Kolkata I had no hope that I would be able to speak to my family any time soon.

My father is undergoing dialysis since September 2017. He is currently 86. I heard about Support Elders few years back and I enrolled my father and aunt with their service in October 2016. Since then Support Elders has been taking care of my father’s dialysis. They take him to Woodlands 11 days a month and safely bring him back home. The hallmark of Support Elders services is discipline coupled with dedication and diligence. Most of the field staff are ex-Army men and hence they are extremely punctual and focused. Majority of them are very compassionate which is the need of the hour in dealing with elderly people. The back-office staff diligently call everyday to inquire about regular or any unprecedented requirements. Personally, I am satisfied with the services rendered by SEPL and have recommended them to few friends and relatives who in turn are also satisfied. I hope Support Elders Pvt. Ltd truly lives up to its name in future. In the present COVID 19 scenario Support Elders has been a great help. They have maintained their services unabated and have provided the much-needed relief to the family members of the patient. My father is receiving uninterrupted service from Support Elders which is phenomenal in this lock down period.