I am very pleased to tell you that the quality of service we received from your Uttarpara Branch was really commendable.

It was a sad incident that my family experienced, but all through the inevitable period, ZC Mr M. Poddar was there and stood by us like a family member, solving each and every problem. Mr Poddar came to our family like a real hero, without whose help and support nothing would have been possible during the difficult time. My father, Mr K. P. Biswas, my entire family and I are really thankful to Mr Poddar for his outstanding service and wish him the very best for his future.

We also thank your entire team who were involved and are really thankful to them for their excellent service.

We hope that this exceptional level of service and support is continued by you and your team.

As you may know, my father, Mr B. Das, a long-term member of Support Elders expired on 23rd December 2021 at home. While I was deeply heartbroken, all the necessary formalities still needed to be performed. And as usual, Support Elders stepped in to pick up that burden and provide me the much-needed support I required in this hour of great need.

I wanted to particularly thank MCA Mr A. Das for guiding us through the entire cremation process. He stayed with us from the moment we left home till all the formalities were completed at the crematorium. I did not have to worry about anything, as he knew exactly what to do and where to go next.

I am also immensely grateful to MCA Mr D. Roy, who responded to all my emergency calls even at odd hours. He has been truly a godsend.

I wish to sincerely thank everyone at Support Elders for the amazing service you provided my father these past few years. It was one of the best decisions of my life to enrol my father as a member of your esteemed organization.

Hope you are all well and that this email reaches the right set of decision-makers in this amazing organisation. This email is primarily a thank you note on the services that you are delivering to many of us. My dad and my mom (Mr P. N. Basu and Ms R. Basu) are members of your organisation for the past 1.5 years. Unfortunately, on the day of Mahashtomi (Durga Puja Ashtami) on 13th October, my dad left us after a brief period of illness. In these dire times your organisation stood by us like a pillar and helped us in every possible way one can imagine. I would like to extend my heartfelt thanks and my deepest appreciation to a few of your employees who showed exemplary empathy and commitment to the service.
1. Mr H. K. Dey (MCA) – He was with me all day from 9 a.m. onwards till 2 p.m. He was right there next to me and helped in all things, along with my other family members, while doing the cremation service. I am deeply thankful for all his help and his calm way of handling things in the burial ground of Nimtala plus all the arrangements that were made. Please extend my thanks to him.
2. Mr S. Mondal (MCA) – He was always there from the very beginning of our association with Support Elders and have been helping us in various ways. He also helped one of our relatives, who is also a member. We are thankful to him for all his help.
3. Mr B. K. Pal – His style of handling us, including many odd hours that I had called him. He has managed to handle and plan all things to the dot. I am thankful of his contribution and his help to our family. Your organisation is doing great service with high quality. Please keep doing this.

I would like to express my sincere gratitude for the support that Support Elders have provided to my mother. Within a week of enrollment, my mother underwent a surgery. Mr. G Basak and his entire team took care of everything including hospitalization, visiting her during her stay at hospital, ensuring paperwork for insurance claim, and at the end bringing her home. Mr. Basak approaches medical issues with a sense of urgency and I have been very impressed by his responsiveness. I have noticed a big change in my mother’s attitude where she now feels safe and confident of living an independent life with the help of Support Elders at her side. I am extremely satisfied with the service and support they provide and would strongly recommend Support Elders to others.