I am a senior citizen, aged 80+, residing in Kolkata. My daughter has been living abroad for over a decade. I have several age-related health issues and require urological treatment and periodic check-ups, and so in September 2025, she enrolled me with Support Elders (SEPL).
My experience with SEPL over the past four months has been extremely positive. Mr B. Basu, my Care Manager, has been a constant source of comfort with his friendly words, personalised care, and helpful attitude. Regular calls from their calling team every evening, enquiring about my day and general well-being, help dispel any feelings of loneliness. In addition, the weekly in-person visits by the friendly staff members (all ex-Army personnel) provide me with a strong sense of security and reassurance.
Recently, I was especially touched by the warmth and personalised care extended by Mr D. Mandal. The way he competently managed my urologist’s check-up, including multiple investigations and a half-day hospitalised procedure spread over four days, was truly moving. From escorting me from home by Uber, to handling every detail of appointments, investigations, and doctor consultations, and finally accompanying me back home each day, everything was managed seamlessly. I could not have asked for more.
Going forward, I feel reassured knowing I have a dependable support system by my side to handle any needs, medical or otherwise. Great job, SEPL team. God bless you!

I am one of the long-standing members of Support Elders. I live alone, yet I never feel alone, because Support Elders is always with me. I have already mentioned several times how grateful I am for the help of Mr R. Maity, Mr R. Kar,
Mr S. Das, Mr A. Barua, Mr D. Panda, Mr B. Maity, and many others who regularly check on me.
These days, Mr B. Burman is taking care of all my needs. I never feel that my son lives far away, Mr Burman is so gentle and respectful towards senior citizens. He always tells me to transfer all my tension and stress onto him and encourages me to live freely, and he truly proves his words through his actions.
Recently, two more wonderful staff members have become part of my support system: Mr A. Ali Saha and Mr S. Sarkar. I recently purchased a new phone and was facing many problems with it. Support Elders sent Mr Sarkar to help me. He is prompt, patient, and extremely skilled with technology. He gives a patient hearing and understands the needs and emotions of older people. Although he is new to me, he handles all official work efficiently, with intelligence and empathy.
I am also speechless in praise of the SEPL staff in Kamalgazi. A few days ago, I had to visit my son’s in-laws, also members of Support Elders. Both husband and wife were hospitalised in that area. I had difficulty walking that day. When the regional team realised this, they immediately arranged a wheelchair and took me to the ICU.
With the kind of service Support Elders provides, no member needs to take any tension. As Mr Burman always advises me, “Put all your worries on our shoulders.”
My best wishes to all SEPL staff and management, and my blessings to the boys who take care of us.

A few months ago, I needed to visit the bank to submit some important documents, so I got ready to step out. When my caregiver from Support Elders arrived, he was adamant that he should handle the errand instead of me going out in the sun. “Why will you go out for this, Ma’am? Give it to me. I’ll do it for you,” he insisted. I relented and asked him to return for me if my presence was required at the bank.
He completed the task without any difficulty. Though the bank initially said I was needed for additional signatures, he persuaded one of the staff members to accompany him to my residence so I wouldn’t have to make the trip.
When my husband was alive, we received a great deal of support from his colleagues in the Railways. Since then, I have not been accustomed to such help, and often it does not occur to me to ask. Thanks to Support Elders and their thoughtful assistance, we can now live worry-free.

Recently, I had to be rushed to the hospital for emergency treatment. I received immense help from Support Elders, especially MCA Mr S. Biswas. It would have been very difficult for me had he not been there. I fell ill around 11:30 p.m. and contacted my coordinator. Mr Biswas was sent over immediately. He accompanied me to the hospital and, when I was finally released around 2 p.m., he brought me back home and ensured I was well settled before he left.
My deepest thanks to Support Elders. I am truly grateful that in my time of need, I had someone dependable to rely on.