On 31st January 2025, my parents went on a planned trip to the wax museum and the Biswa Bangla restaurant in Kolkata. Being a bit reclusive, my parents were initially not very keen to go on this trip, but later confirmed that they made the right decision to join. They were very happy with all the arrangements – from a dedicated vehicle for pick and drop service to having access to wheelchairs to the wonderful location of the restaurant. The hospitality of your staff was wonderful, and my parents didn’t feel uncomfortable at all.

I would like to specially call out Mr. S. Dey and Ms. R. Chatterjee for their support. Mr. Dey has been great as always in explaining how the day trips work and assuring me things will be well taken care of. I thank Ms. Chatterjee for being a great campaign manager, for planning the trip in great detail and in equal empathy, keeping in mind the comfort of elderly people like my parents.

It is very difficult for me to write this note. Our mom, Ms. C. Roy, passed away on 9 November after 40 days of hospitalisation and multiple ICU visits. Despite our best efforts, we couldn’t bring Mom back from the hospital.

I want to acknowledge the incredible support of the team at Support Elders. My brother and I moved around a lot, while Mom was homebound due to her knee problems. Yet, for the past couple of years, we never had to worry about her care—whether it was daily needs or medical attention—because of the amazing ecosystem of support under the leadership of Zonal Coordinator (ZC) Mr. S. Ghosh. I don’t have enough words to express our gratitude.

What amazed me most about this organisation was how everyone who visited Mom showed the same level of care—whether it was taking her to the doctor or simply checking in on her well-being. The day I was bringing her to Pune, I didn’t have to think about a single thing. The Support Elders team took care of everything with meticulous planning. At one point, I even called ZC Mr. Ghosh to ask if such support was available in Pune—I had become that dependent on them!

God bless them all. Such care can help so many people. I wish all the best to Support Elders—the team and the organisation.

I recently had my knees operated on and took help from Support Elders. They took care of everything, from my hospital admission to discharge, arranging ambulance facilities, and bringing me back with utmost care. They took care of insurance-related formalities, bought medicines, and accompanied me to my monthly check-ups. I am very satisfied with their service. Each and everyone involved is very sincere, and I highly recommend them.

For expatriates, one of the biggest challenges is taking care of the medical needs of their aged parents back in India. It is even more difficult when we don’t have too many family members around them to help with other general needs like regular check-ins, shopping, utilities and taking care of banking.

I am extremely fortunate to have found the services of Support Elders. For the last two years, I have relied on their professional team to help my parents when I am not near them. More recently I upgraded to the Well@Home package which gives me tremendous peace of mind knowing that their team is constantly monitoring my mother’s health. Beyond the professional assistance, the Support Elders team has become like extended family to us. They have taken ownership of the full spectrum of my mother’s medical needs from doctor visits and tests to the purchase of medicines and its administration. Well@Home also includes weekly visits for taking care of all other non-medical needs which leaves me with a sense of relief that my mother is in good hands when I am not in Kolkata.

I would very highly recommend Support Elders to anyone who is in a similar situation as me. It is especially needed for those who live in the US or Europe and have long distances to travel in case of an emergency.