I am the eldest son of Mr. F. Kr Sen, one of Support Elders’ long-standing members in Kolkata. I am writing to express my deepest gratitude for the exceptional support provided by the Support Elders team, led by Mr. S. Mondal, Regional Head, during a critical medical emergency involving my mother, Ms. S. Sen.
On Kali Puja evening, my mother fell in the toilet and lost partial consciousness. Despite the festive occasion, Mr. Mondal and his team responded promptly to my father’s request for assistance. What’s truly remarkable is that the Support Elders team ensured prompt medical attention at home, arranged for a visiting doctor and an ambulance, facilitated admission to Nightingale Nursing Home, coordinated the availability of a top doctor who visited late at night despite the festivities, completed admission paperwork, and provided continuous support to ensure my mother received proper care.
My mother’s condition reached a near-fatal stage that evening, but thanks to the efforts of the Support Elders team, she received timely and life-saving treatment for severe sepsis. The team also supported my father’s daily visits to the nursing home and arranged for my mother’s comfortable return home after her release.
My brothers, Sujoy and Sujit, join me in expressing our heartfelt gratitude to the Support Elders team for saving our mother’s life. Their outstanding service, expertise, and compassion are a true testament to their commitment to care. I thank them for their invaluable assistance.

I have yet to meet people as kind and dedicated as the Support Elders staff. Their exceptional levels of compassion and dedication compel me to write in praise of them. Due to my vision problems, I require regular check-ups and treatments. The staff assist me admirably on these outings: they book appointments, communicate with the doctor about my reports, and even accompany me to the clinic. Living on the third floor with weak eyesight makes climbing stairs incredibly difficult. The Support Elders staff hold my hand, guide me safely during visits, and ensure I return to my room comfortably. Without their help, I doubt I could manage on my own. I am completely dependent on their assistance, and thanks to their outstanding service, my daughter, who lives abroad, can rest assured about my well-being.

I am a very satisfied member of Support Elders. I am extremely touched at the way the staff of Support Elders care for my husband and me. Their levels of dedication makes me feel that they are members of my own family. Once, when I had fallen extremely ill, they came to my aid. They took care of me and assisted me up and down my three-storey house whenever I had to go to the hospital or to the doctor’s clinic.
I cannot adequately express in words how much I value their service. Both of us are extremely happy to have them in our lives.

In October, our family underwent a terrible experience. My father fought for his life for 10 days at Durgapur Mission Hospital. During these trying times, the Support Elders team stood firmly beside us. They showed humanity, compassion, knowledge and professionalism. My father had to be admitted to the ICU twice. Both times, the Support Elders team arranged for his admission at lightning pace. In our absence, they played the role of family members while talking to doctors and other medical staff. They could have finished their duty by admitting my father in hospital, but they came home and spent time with my mother, explaining the health condition of my father, reassuring her of any help she might require. The team had difficulty during the festival period to arrange for someone to be at home for 24 hours when my father came back home in-between. Once again they went a few extra miles to arrange an additional domestic help and a nurse, and they visited our place several times to ensure my father was taking his medicines. My parents thought of them like their own sons, and we felt the members of the team were like our own brothers. Our sincere gratitude to Mr S. Mandal, Mr B. Maji, Mr S. Bag, Mr S. Maji, Mr S. Gorain, Mr S. S. Moulick. They were available 24 hours during these difficult days. May God bless them with a lot of success and prosperity.