Recently, we went on a day-long picnic to Aqua Retreat. It was our first trip with Support Elders. I must commend the staff for organising it so well. My wife, who was circumspect about the kind of food we would be served, was especially pleased, and I believe this is something the staff should take encouragement from. My special thanks to Mr R. Thakur for accompanying us and taking such good care of all the members.

I share this wonderful experience with heartfelt gratitude for my Zonal Coordinator, Mr R. K. Singh, and the Support Elders team.
Recently, I had an appointment at René Tower, Kasba, to complete my biometrics for my Canada visa. As always, Mr Singh insisted on accompanying me, despite my assurances that I could manage on my own. True to his sense of duty, he arrived promptly at 8.45 a.m., checked all my papers and passport, and we set off.
Once I entered the Visa Centre, the clerk pointed out that the biometric request letter was mistakenly addressed from the travel agency proprietor instead of me. As a result, my application was rejected. I came out frustrated, but Mr Singh remained calm and composed. Within minutes, he identified yet another problem; the agency had not only addressed the letter wrongly but also sent me an outdated form from June 2024.
Naturally I was agitated, but he requested me to speak patiently with the agency, while he forwarded a photocopy of the wrong page to them. The agency realised their mistake and quickly sent the correct documents. Mr Singh dashed to the nearby market to print the new page, and I was able to report to the counter just in time for my appointment!
There was one last hurdle: I was told to pay Rs 4,300 in cash for the Premium Service. As Mr Singh was withdrawing cash for another errand, I managed the payment from a nearby bank. Moments later, when the clerk said Rs 3 more was needed, my ZC appeared again, smiling, with the amount. When the final bill, given to me by the gentleman at the cash counter, came to Rs 4,333, Mr Singh ran up four floors once more to complete the payment. Throughout this ordeal, he remained unflappable, disciplined, resourceful, and reassuring. His ex-Army training was evident at every step.
I am deeply grateful to him and the entire Support Elders team. Their dedication and care continue to set a benchmark in elder support services. Truly, there is no substitute for them in our city.

I would like to extend my thanks to the Support Elders Management team and all the service providers who attended to my mom—Mr G. Bhowmik, Mr M. Bose, Mr M. Sinharoy, Mr C. C. Mandal, Mr R. Kamila, Mr G. Saha, Mr R. Giri, Mr S. Samanta, Mr S. Jana, and Mr G. Saha. They are helpful, respectful, and have provided excellent care as and when needed.

My mother, Ms S. Mookerjee, is a member of Support Elders in Kolkata.
Today, Mr S. Panda and his colleague helped evacuate my mother from her housing complex, which had been submerged in water and without electricity for two days.

They brought her down from the 7th floor and helped her wade through knee-deep water to reach the car I had arranged for her. Their timely help is deeply appreciated.

A big thank you to the Support Elders team for being there in a crisis.

Warm regards,