While monitoring health parameters 24×7, our CNC team found certain fluctuations in the health parameters and immediately intimated CI team to visit our member Ms M. Bhattacharya. The Care Integrator Ms S. Roy, rushed immediately and found our member was having convulsions, her oxygen saturation was dipping, she had high blood pressure and was hardly conscious. Immediately Ms Roy called ZC Mr. S. Dey, who realizing the grim situation called her son who stays abroad. According to his instructions an ambulance was arranged and ZC Mr. Dey hospitalised her. She was detected of high blood sugar. Timely action and seamless service delivery by all the teams concerned had saved her from further deterioration. On recovering she was brought home safely.

Kudos to team Support Elders!

The car ownership had to be transferred to our member Ms. S. Mukhopadhyay. Since she had to leave the country just after a month, this work had to be done on an urgent basis and within the stipulated time. ZC Mr. S. Dey assigned MCA Mr. S. Debnath to complete this task. He went to the RTO to find out relevant sources to fast track the case. During the entire process he would get the documents signed by our member and bring them back to the RTO office for submitting to different officials. Even on his week-off, he diligently travelled from his house to the RTO office to pursue the work and get it done. Without much expense, within a month he got the car transferred in our member’s name. Our member Ms Mukhopadhyay was immensely happy due to this.

Kudos to team Support Elders!

On 9th September, 2023, during a daily call, Ms P. Bhowmik, came to know that our member Ms S. Sen was facing respiration problem. While assuring the member of our support, she messaged her team mate Ms P. Kundu to instantly call the ZC Mr. S. Das to take action. Ms Kundu immediately called him and briefed him about our member’s health. He rushed without any delay to her house and found her gasping for breath. He instantly put her on the Oxygen concentrator that was there at home. She felt better after sometime when her oxygen saturation level was restored. Mr. Das left the place only after ensuring that Ms. Sen was out of danger and could breathe normally.
Kudos to team Support Elders!

On 2nd September, 2023 at 11.16 a.m., our member Ms K. Neogi called the Alarm Centre (ALCO) stating an emergency. MCA Mr. C. Midya reached the member’s house within 7 minutes. Her husband, had slipped and fallen and had badly injured his hip. Mr Midya requested ALCO for an ambulance and within no time accompanied Mr. T. K. Neogi to the suggested hospital. He was checked by an Orthopaedic, and after seeing his x-ray, stated that he had a hip fracture, and required a surgery. But he refrained from operating as that would be fatal. He provided some medications and our member was brought back home safely by Mr Midya.
When Ms. Neogi heard about the fracture she fainted and it was a challenge for Mr. Midya on one hand to make Mr. Neogi lie down comfortably and on the other to revive Ms. Neogi. He successfully accomplished both and left after updating ZC Mr. B. Das about the situation. Mr. Das coordinated with Mr. Neogi’s family staying abroad and the doctor and got his treatment started at home for traction physiotherapy. The team is constantly visiting our members to ensure their needs are taken care of.
Kudos to team Support Elders!