Not all emergencies we attend to are health-related. Sometimes, we are called upon to address home safety hazards. Recently, our member, Ms. A. Mitra, contacted the Support Elders Alarm Centre and reported a gas leak she noticed in the morning while cooking. She urgently requested assistance in calling someone from the gas agency. Zone Coordinator (ZC) Mr. B. Basu was informed immediately, and he dispatched Member Care Associate (MCA) Mr. S. Sarkar to the member’s residence. Upon arrival, Mr. Sarkar discovered that the regulator had come loose, possibly while the gas cylinder was being turned on, causing a slow but steady leak. Mr. Sarkar informed Mr. Basu, who advised him to firmly lock the nozzle into place using a pen. Once the regulator was secured, the MCA contacted the gas agency to request a staff member for further inspection. Mr. Sarkar waited at the member’s residence until the gas agency staff arrived. After the pipe was replaced and the necessary safety checks were completed, Mr. Sarkar left the member’s home. Another satisfied and safe member!

Kudos to team Support Elders!

When our member, Mr. N. P. Chaudhuri, needed to travel to Bengaluru for medical treatment, the Regional In-Charge, Mr. S. Naskar, was entrusted with the responsibility of accompanying him. A taxi was arranged from Mr. Chaudhuri’s residence in South Kolkata, and upon arrival at the airport, a member of our staff was waiting with a wheelchair. Once the flight landed in Bengaluru, our Bengaluru team received Mr. Chaudhuri and assisted him throughout the days of his treatment. For the return journey, our personnel handled all the logistical arrangements. However, an issue arose when the member’s flight, scheduled to arrive in Kolkata at 5:30 p.m., was delayed. This posed a challenge as the revised departure time from Bengaluru was uncertain. Mr. L. Rao, from our Bengaluru Alarm Centre, promptly coordinated with the Kolkata Alarm Centre to manage the situation. He ensured that staff members at both airports were replaced as their shifts ended. Despite having been on night duty the previous day, Mr. Rao remained proactive. Upon learning that the flight was delayed by four hours, he stayed in constant communication with the Kolkata team. When the member finally landed in Kolkata, the night shift staff received him with a wheelchair and helped him into a taxi as per his wishes.
At Mr. Chaudhuri’s residence, Mr. S. K. Mishra, from our team, was waiting to ensure he was comfortably settled before taking his leave.

Kudos to team Support Elders!

ZC Mr P. Mondal received a call on 10 September 2024 at 3.22 a.m. from our member Mr A. K. Basu who complained of a chest pain and difficulty in breathing. The ZC informed the Alarm Centre and MCA Mr. S. Gayen was sent. He found that the member was feeling uneasy and was taken to the hospital. He was admitted and kept under observation. After a day he was discharged under the instruction to keep him under observation constantly. After a day he was again admitted and an ECG and angiogram was done. Once discharged, he was taken home safely by the Support Elders staff.

Kudos to team Support Elders!

Early one morning at 5.45 a.m., our MCA Mr S. Paul received a call from ZC Mr Maity, along with an alert from our alarm centre, asking him to visit one of our members, Ms S. Saha, urgently. Mr Paul rushed to the aid of the member, who was visiting her sister.
When he reached the location, he found the member lying on the floor, next to her bed. Having first assessed the physical discomfort of the member, he gently pulled the member up off the floor and seated her on a chair as per the member’s request. He then came to know from Ms Saha that she fell down when she got up to go to the washroom around 2 a.m. She tried to hoist herself up by holding on to the side of the bed, but could only manage to sit up on the floor. Her sister, who also woke up, tried to help her but couldn’t. Ms Saha believed it was too late to call Support Elders and reached out only when she thought it was a reasonable time to do so.
Mr Paul informed the member that she should not have waited until morning to call our alarm centre. Support Elders is committed to the well-being of its members round the clock, no matter the nature of the emergency. Mr Paul waited with Ms Saha a little while longer to ensure she did not need any further medical intervention. Another member helped!

Kudos to team Support Elders!