Time and again, our team has demonstrated that healthcare is not the only aspect of eldercare. To deliver truly holistic care, our personnel are trained to respond to every kind of mental and physical exigency.
One of our members in Bengaluru, Mr B. K. Sanyal, an 85-year-old senior citizen, had been cheated out of Rs 50,000 by an agency that failed to deliver on its promise of a new apartment. Despite his repeated follow-ups over two and a half years, the agency neither provided the flat nor refunded the money.
When our team members Mr Raghunath A. R. and Mr M. Joseph A. learned about the situation, they immediately took proactive steps to resolve it. They approached the police authorities informally and worked tirelessly to negotiate with the agency. Within 48 hours, they successfully recovered Rs 40,000, bringing much-needed relief to our distressed member.
Once again, instead of being limited by conventional definitions of service, our personnel went above and beyond their call of duty to ensure member satisfaction—an inspiring example of manufacturing a win out of a lost cause.

Kudos to Team Support Elders!

Late one day in August, around 7 pm, the wife of our member Mr P. K. Das called our staff member Mr L. K. Ray in distress. Mr Ray had just returned home after duty, but sensing panic in her voice he rushed to the member’s residence without hesitation.
On reaching, he found both the member and his wife deeply shaken. They recounted a shocking incident: the member had been attacked by their personal attendant (not employed by Support Elders), who allegedly tried to choke him by sitting on his chest and had even thrown red chilli powder into his eyes.
Acting swiftly, Mr Ray decided to take Mr Das to a government hospital to ensure prompt medical attention and, later, to facilitate the lodging of a formal police complaint. After receiving first aid and a preliminary check-up, Mr Ray accompanied the couple to the local police station, where he helped them narrate their ordeal and file a written complaint.
A CCTV camera installed by the members had recorded the incident, and the footage was handed over to the police. Around 11 pm, Mr Ray was joined by MCA Mr S. Bhattacharyya, who ensured the members returned home safely. He stayed with them until they were calm and rested.

Kudos to Team Support Elders!

At Support Elders, we understand that true well-being is shaped not only by emergency support or medical care or even daily living assistance, but also by the many small yet meaningful experiences that bring peace of mind. From health and safety to emotional, social, and spiritual fulfilment, every aspect contributes to a life of dignity and comfort. That is why our duty often takes us above and beyond healthcare, extending into the deeper needs and wishes of our members.
During a recent trip to Gangasagar, one of our members, Ms C. Dasgupta, requested our Events and Trips Manager, Ms R. Chatterjee, to bring her Gangajal (holy water from the river Ganga) from the sacred site, as mobility issues prevented her from travelling. She entrusted her Zonal Coordinator (ZC) with the offering for puja and the request for holy water. Mr R. K. Thakur, who accompanied members on the trip, performed the puja on her behalf, collected the water, and later ensured its safe delivery through her ZC.

Kudos to Team Support Elders!

Around midday on 23 September 2025, the day Kolkata was reeling from the effects of a deluge, one of our Zonal Coordinators received an urgent call from a member whose spouse, critically ill with cancer, required an oxygen cylinder immediately. The family already had support equipment at home, such as an oxygen setup, surgical bed, and air mattress, but the oxygen supply was running out.
The Zonal Coordinator quickly arranged for an ambulance to deliver a fresh cylinder. Unfortunately, the vehicle broke down midway due to severe waterlogging. On receiving this information, he immediately contacted another ambulance service provider. That vehicle too was forced to stop at Dover Lane, very close to the member’s residence.
Without hesitation, the Zonal Coordinator went straight to the spot, retrieved the oxygen cylinder, and, with the help of the ambulance staff, carried it on their shoulders through knee-deep water to ensure it reached the member’s home in time.
On his way back, he also responded to another request from a nearby member, delivering 5 litres of drinking water, as the area was facing power cuts and water shortages due to the heavy rains.
This episode reflects the unwavering dedication of our team, ensuring members’ needs are met, no matter the challenge.

Kudos to Team Support Elders!