Ms K. Chowdhury, a Well@Home member, has always expressed her satisfaction with our services. During a routine visit, Care Integrator Ms S. Roy arrived as scheduled and found the member engaged in a physiotherapy session. Under the physiotherapist’s guidance, the member was walking from her bedroom to the drawing room.
While the session continued, Ms Roy was arranging the member’s medicines in a pillbox on the other side of the room. Once done, she placed the pillbox in the bedroom. However, as she closed the bedroom door behind her, it suddenly locked—its handle had stopped functioning.
Ms Roy immediately contacted Zonal Coordinator Mr A. Pradhan, who reached the location within 15 minutes. She also managed to contact a carpenter who had previously worked at the flat. The carpenter arrived promptly and, along with the ZC, tried to open the door. When all attempts failed, he eventually had to break the lock and set up a temporary solution.
Within an hour, the issue was resolved—thanks to the quick thinking and teamwork of the SE staff. Ms Chowdhury was deeply grateful and thanked the team for their prompt and committed support.

Kudos to Team Support Elders!

During our recent Jhargram trip, one of our members forgot her lumbo-sacral belt in her resort room. She only realised it as the bus was nearing Kolkata, but by then, it was too late to turn back. The belt is essential for her mobility, especially while walking, and she grew extremely anxious.
Understanding the urgency of the situation, ECS Manager Mr M. Moniruddin immediately contacted the resort authorities and assured the member that he would arrange for the belt to be delivered to her home. The next day, he obtained the member’s address and coordinated with the resort to have the belt couriered without delay.
Within a couple of days, the member received the belt. She was immensely relieved and expressed her gratitude to Mr Moniruddin and SEPL for their prompt support.

Kudos to Team Support Elders!

There are many aspects to comprehensive care, and one of them stems from dependability. While our work ranges from handling medical emergencies to providing timely medical interventions, part of our responsibility is going beyond the call of duty to ensure our members’ well-being.
One day, ZC Mr B. K. Burman was on duty, hurrying to complete a task for a South Kolkata member. On his route, he passed the home of another member, Mr A. K. Bagchi, who lives with an attendant and suffers from forgetfulness. Mr Burman makes it a point to keep an eye on this house whenever he’s nearby. That day, he noticed something odd—a helmet in the veranda, even though Mr Bagchi had no scheduled visit and rarely receives visitors apart from Support Elders.
Though pressed for time, Mr Burman made a mental note to stop by after finishing his job. When he returned, the helmet was gone; the door was closed. He learned from the temporary attendant—standing in for the regular one—that someone from a water purifier company had taken Mr Bagchi to the bank to withdraw cash. This was a red flag: Mr Bagchi never goes to the bank without SEPL assistance.
Acting quickly, Mr Burman rushed to the bank he knew Mr. Bagchi used. There, he found the member waiting to withdraw money, accompanied by a stranger. When questioned, Mr Bagchi identified the man as the one who brought him. The man, sensing trouble, attempted to avoid interaction.
Mr Burman demanded identification, which the man failed to produce, offering only a photo on his phone. As Mr Burman attempted to contact the member’s daughter, the man stepped outside to make a call and tried to flee on his bike. Mr Burman blocked his path and called the Region Head who dispatched several staff members to assist.
Together, they took him to Mr. Bagchi’s neighbourhood, where locals gathered and called the police. The man finally confessed that he had coaxed Mr. Bagchi into withdrawing money—a scam that could have caused significant financial loss.
Thanks to Mr. Burman’s vigilance, presence of mind, and swift action, the member was protected from potential fraud.

Kudos to Team Support Elders!

Often, the work we do extends beyond emergency services and healthcare. Our focus is on holistic care, and the following story is a good example of that. Member Ms A. Ghose, a former government employee, used to request the SEPL staff to withdraw her pension from the bank each month. When she asked for a passbook update in March, she discovered that her pension had not been deposited for several months, despite submitting the mandatory Life Certificate. She realised she had unknowingly been withdrawing money from her savings.
Her ZC, Mr B. Maity, was informed of the situation, and he promptly sent Mr R. Ali over. Mr Ali visited the member, carefully understood the issue, and immediately contacted the West Bengal Government Pension Cell to gather details of the required paperwork. He collected all the necessary documents as advised and went to the Pension Office in Esplanade.
His persistence and determination to resolve the issue in a single day prompted the administration to take swift action. By around 9 PM that evening, the member received a message from the bank confirming that her pension had been deposited.
Ms Ghose was touched and wrote to us, saying, “I’m very thankful to Mr R. Ali and Support Elders.”

Kudos to Team Support Elders!