One of our members, 82, lost her husband in 2025. As a result she slipped into deep depression, and her health began to decline rapidly. She became largely bed-ridden, suffered from urinary tract infections, and required assistance with most daily activities. Concerns about hygiene, medication management, and her existing conditions, including dementia and Parkinsonism, made her care increasingly complex.
When her family chose our comprehensive care solution, a structured care plan was put in place. A sensor strip was installed for continuous monitoring, hygiene practices were strengthened, physiotherapy sessions were increased to six days a week, and her medication and feeding routines were carefully organised. Our Care Integrator, Ms S. Bal, also introduced simple engagement activities such as storytelling, memory games, and family interactions to encourage participation and communication.
Over time, Ms Ghosh’s condition improved steadily. Her infection cleared up, and she gradually regained strength. Today, she can sit for longer periods, take tea and breakfast independently, and even walk short distances with support.
For her family living in different cities, the change has brought reassurance. As her son wrote to us, “Ms S. Bal has become a pillar of support for us. She is now part of the family.”

At 94, one of our members, mother to a daughter settled in Australia, required round-the-clock support. Bed-ridden, with a urinary tract infection and high blood pressure, she had a catheter and Ryles tube inserted at the time of onboarding. Her speech was limited, and her clinical condition was fragile.
A structured care plan was immediately put in place. Our team monitored her closely, counselled caregivers regularly, maintained strict hygiene protocols, and coordinated with her family physician, physiotherapist, and our UK-based partner doctor. Gradually, the Ryles tube was withdrawn, and semi-solid food was introduced. Simultaneously, she began to be fed in an inclined sitting position. This simple but carefully supervised shift reduced her recurrent chest infections and improved her comfort.
When she was hospitalised again in December 2023 for a severe UTI, further investigations revealed a bladder tumour and low haemoglobin levels. After stabilisation and a 13-day hospital stay, she returned home. In February 2024, under medical advice, the catheter was withdrawn—significantly reducing infection risk.
Today, our member can sit upright with assistance, respond softly to questions, and continues physiotherapy daily. Regular electrolyte monitoring and timely medicine supply ensure continuity of care. For her daughter overseas, this has meant reassurance. For our member, it has meant dignity, stability, and attentive care in the comfort of her own home.

Kudos to Team Support Elders!

Our Member Logistics Management (MLM) service once again proved to be an invaluable support for one of our elders, paired with our core App-based Solution Membership (ASEM).
As part of our MLM service, a dedicated caregiver acts as a single point of contact, managing a member’s complete medical and household logistics to ensure seamless coordination and continuity of care. This includes supervising diagnostics, medical records, medicines, groceries, hygiene needs, utilities, and home maintenance through structured planning and regular follow-ups.
Ms M. Ghosh Roy, a retired government employee and an ASEM member, required assistance in filing her medical claim and submitting her life certificate. This involved obtaining signatures from a gazetted officer and uploading the documents on a government portal—a task made challenging by her limited familiarity with technology.
Her MLM officer, Mr S. Das, accompanied her in a cycle rickshaw to the bank, where the necessary documents were signed by the bank manager. He then dropped her home and proceeded to a cybercafé to upload the documents, successfully completing the formal registration of her claim.
Our member was extremely pleased with how smoothly the entire process was handled, especially the online documentation. Another day of care, another member reassured.

Kudos to Team Support Elders!

Even during the festive season, our emergency response teams remain vigilant and ready to support our elders. On the night of 22 December, we received a distress call through the Support Elders Member App from our member Ms I. Banerjee, informing us that her husband, Mr S. N. Banerjee, also a member, had fallen and was bleeding profusely from the head.
Mr A. Shadhukhan, on night duty at our National Alarm Centre (NAC), immediately assessed the situation, activated a Code Yellow, arranged an ambulance, and alerted MCA Mr Sk Md Ali Hassan, who reached the residence within 15 minutes. Drawing on his army training in emergency first aid, the MCA promptly bandaged the wound to control the bleeding.
Our members’ son, visiting from the UK, chose to drive them to the hospital, so the ambulance was cancelled and the MCA escorted the family on his bike. Throughout, the NAC and our Command-and-Control Centre (CNC) remained closely involved. At the hospital, stitches were applied and scans conducted, after which Mr Banerjee was discharged. The MCA ensured the members were safely settled back home before leaving after midnight.
Such swift, coordinated responses enable us to attend to our members when it matters the most and reassure their families.

Kudos to Team Support Elders!