For any successful member outing, it is essential that our unique PACT (Professional, Adaptive, Comprehensive, Trustworthy) service delivery model functions seamlessly. Our recent day trip to the Boro Maa Kali Temple in Naihati was a fine example of multiple departments working together across planning and execution.
While the Enriching Cognitive Solutions (ECS) team was discussing the trip, Ms A. Naskar, one of our Care Integrators (CI), shared that she had contacts at a well-known hotel in the area. Given that queues for worship at the temple can often stretch over a kilometre, Ms Naskar leveraged her local connections to coordinate special permissions with the local police station and the puja committee, ensuring that our elders would not have to endure long waits.
Monitored by our Command-and-Control Centre (CNC), the vehicles, each staffed with Senior Logistics Managers (SLM), picked up our members and proceeded to Naihati as planned. At the temple, arrangements unfolded smoothly: our members were escorted through the VIP gate, bypassing a queue of over 250 devotees, and completed their puja within just 15 minutes. Wheelchairs were kept on standby throughout, should any member require additional support.
Following the puja, a wholesome meal awaited our members at the hotel, with a choice of vegetarian and non-vegetarian thalis, thoughtfully arranged through Ms Naskar’s contact.
Behind this smooth and enriching experience was a quiet but robust web of coordination between teams, systems, and processes, demonstrating how Support Elders’ organisational backchannels come together to deliver thoughtful experiences for our members.

Kudos to Team Support Elders!

On the request of a member’s daughter-in-law, our Care Integrator (CI) Ms S. Bal rescheduled her regular visit from morning to evening, as the member tends to feel drowsy in the morning due to her medication for dementia.

When Ms Bal reached the member’s home, she was waiting in the drawing room while the member went to the washroom. Suddenly, the attendant shouted for help. The member had slipped on the floor and was in a soiled condition.

While the attendant and the daughter-in-law were struggling to lift her, Ms Bal quickly stepped in. Drawing upon her training and experience, she locked her hands under the member’s shoulders and safely lifted her onto a chair within minutes. After the member was cleaned and settled, Ms Bal completed her scheduled tasks, including the cognitive exercises she conducts during every visit, before returning home.

The member’s daughter-in-law was deeply appreciative of Ms Bal’s timely and compassionate support.

Kudos to Team Support Elders!

Time and again, our team has demonstrated that healthcare is not the only aspect of eldercare. To deliver truly holistic care, our personnel are trained to respond to every kind of mental and physical exigency.
One of our members in Bengaluru, Mr B. K. Sanyal, an 85-year-old senior citizen, had been cheated out of Rs 50,000 by an agency that failed to deliver on its promise of a new apartment. Despite his repeated follow-ups over two and a half years, the agency neither provided the flat nor refunded the money.
When our team members Mr Raghunath A. R. and Mr M. Joseph A. learned about the situation, they immediately took proactive steps to resolve it. They approached the police authorities informally and worked tirelessly to negotiate with the agency. Within 48 hours, they successfully recovered Rs 40,000, bringing much-needed relief to our distressed member.
Once again, instead of being limited by conventional definitions of service, our personnel went above and beyond their call of duty to ensure member satisfaction—an inspiring example of manufacturing a win out of a lost cause.

Kudos to Team Support Elders!

Late one day in August, around 7 pm, the wife of our member Mr P. K. Das called our staff member Mr L. K. Ray in distress. Mr Ray had just returned home after duty, but sensing panic in her voice he rushed to the member’s residence without hesitation.
On reaching, he found both the member and his wife deeply shaken. They recounted a shocking incident: the member had been attacked by their personal attendant (not employed by Support Elders), who allegedly tried to choke him by sitting on his chest and had even thrown red chilli powder into his eyes.
Acting swiftly, Mr Ray decided to take Mr Das to a government hospital to ensure prompt medical attention and, later, to facilitate the lodging of a formal police complaint. After receiving first aid and a preliminary check-up, Mr Ray accompanied the couple to the local police station, where he helped them narrate their ordeal and file a written complaint.
A CCTV camera installed by the members had recorded the incident, and the footage was handed over to the police. Around 11 pm, Mr Ray was joined by MCA Mr S. Bhattacharyya, who ensured the members returned home safely. He stayed with them until they were calm and rested.

Kudos to Team Support Elders!