Around 12:30 am, Alarm Centre staff member Mr J. Naskar received a panic call via the Mobile App from our member Ms A. Mukherjee, who had fallen while going to the toilet and urgently needed help.
MCA Mr S. Jana, who was on night duty at our Regional Office in Behala, was alerted immediately. He rushed to the member’s residence and arrived within 8 minutes. Fortunately, another resident in the same building opened the gate and let him in.
He found Ms Mukherjee seated on a chair, with visible swelling on her forehead and a bruised finger. The neighbour had helped her up from the floor but was unable to get her back on the bed. Mr Jana gently lifted her and helped her onto the bed. Suspecting a possible fracture in her finger, he offered to take her to the hospital, but the member declined, not wanting to leave home at that hour. Respecting her wishes, he ensured she was comfortable before leaving.
Mr Jana briefed the Zonal Coordinator the next morning, informing him that the member might still require hospital attention and requested staff availability before signing off from duty.

Kudos to Team Support Elders!

Sometime in March, our Bengaluru member Mr M. Rao was facing issues with his health and GPS tracker smartwatch designed for seniors. He had travelled to Mumbai and, upon his return to Bengaluru, the watch continued to show its location and coordinates as Mumbai.
With the permission of our member’s son, Mr S. Kiran, our staff removed the SIM and inserted another SIM brought from the Kolkata office. Regardless of the SIM, the watch kept showing Mumbai as its location.
Immediately, our staff contacted Mr P. Maity and requested help to configure the watch. After a while, the watch was taken about 800 m. away from Mr Kiran’s residence. There, the location changed from Mumbai to Bengaluru, and the coordinates updated correctly. The watch was then returned, and Mr Kiran was informed about the rectification.
To further assure the member, a demonstration drill was conducted in front of Mr and Ms Rao, Mr Shiv Kiran’s parents. The Alarm Centre responded immediately, notifying the MCA on duty at our New Shelter location. MCA Mr A Murthy arrived at the member’s residence within 14-15 mins, introduced himself, and explained his duties. The entire drill was completed in 30 minutes, leaving the family confident and pleased with our service.

Kudos to Team Support Elders!

Ms K. Chowdhury, a Well@Home member, has always expressed her satisfaction with our services. During a routine visit, Care Integrator Ms S. Roy arrived as scheduled and found the member engaged in a physiotherapy session. Under the physiotherapist’s guidance, the member was walking from her bedroom to the drawing room.
While the session continued, Ms Roy was arranging the member’s medicines in a pillbox on the other side of the room. Once done, she placed the pillbox in the bedroom. However, as she closed the bedroom door behind her, it suddenly locked—its handle had stopped functioning.
Ms Roy immediately contacted Zonal Coordinator Mr A. Pradhan, who reached the location within 15 minutes. She also managed to contact a carpenter who had previously worked at the flat. The carpenter arrived promptly and, along with the ZC, tried to open the door. When all attempts failed, he eventually had to break the lock and set up a temporary solution.
Within an hour, the issue was resolved—thanks to the quick thinking and teamwork of the SE staff. Ms Chowdhury was deeply grateful and thanked the team for their prompt and committed support.

Kudos to Team Support Elders!

During our recent Jhargram trip, one of our members forgot her lumbo-sacral belt in her resort room. She only realised it as the bus was nearing Kolkata, but by then, it was too late to turn back. The belt is essential for her mobility, especially while walking, and she grew extremely anxious.
Understanding the urgency of the situation, ECS Manager Mr M. Moniruddin immediately contacted the resort authorities and assured the member that he would arrange for the belt to be delivered to her home. The next day, he obtained the member’s address and coordinated with the resort to have the belt couriered without delay.
Within a couple of days, the member received the belt. She was immensely relieved and expressed her gratitude to Mr Moniruddin and SEPL for their prompt support.

Kudos to Team Support Elders!