One of our members, Mr. R. Dasgupta, an octogenarian, faced an emergency situation requiring an MRI scan to investigate a suspected brain tumor. MCA Mr. G. Patra was assigned to assist him. Upon arriving at the member’s house, Mr. Patra found the family distressed, with the member’s spouse in tears. He consoled them and assured them that he would take care of every need. He then accompanied them to the hostpital for the MRI scan.
During the procedure, the radiologist discovered that the member had a pacemaker implanted, making it unsafe to perform the MRI scan as metal objects are not compatible with the procedure. The solution required deactivating the pacemaker temporarily before proceeding with the scan.
Mr. Patra diligently searched through the member’s prescription file and found that the pacemaker procedure had been done at a different hospital. He called the other hospital for assistance but was informed that they would not be able to help him. Undeterred, Mr. Patra identified the name of the pacemaker company from the documents and began searching online for contact information. He managed to connect with a representative and explained the urgency, requesting them to send a technician before 5 PM. Unfortunately, the representative declined.
Knowing that it would be extremely challenging to bring the member back for the MRI scan due to his fragile health, Mr. Patra escalated the matter by contacting the company manager directly. He explained the criticality of the situation and convinced the manager to send a technician to deactivate the pacemaker temporarily. Thanks to his presence of mind and relentless efforts, the member was able to complete the MRI scan within the stipulated time.
The member’s daughter, who resides abroad, was deeply impressed by Mr. Patra’s commitment and resourcefulness. She subsequently requested the Regional Head to ensure that Mr. Patra accompanies her father for all follow-up therapies required as part of his treatment.

Our new member, Ms. R. Ganguly, subscribed to our Well@Home solution and was entitled to receive her first visit from our Care Integrator (CI). Mr. A. Barua, CI Operations Manager, made a scheduled visit to discuss her health issues with her daughter. During the discussion, he learnt that dementia had set in for the member and that she was extremely weak due to neurological issues. Suddenly, they heard the member’s attendant scream. Mr. Barua and the member’s daughter rushed to the other room and found Ms. Ganguly lying on the floor. While trying to get out of bed, she had lost her balance and had fallen. Due to her weak condition, she was unable to get up.
Mr. Barua first ensured she was not hurt and had not sustained any fractures. He then asked for a thick bed sheet. Expertly, he slid the bed sheet underneath Ms. Ganguly and, with assistance from the attendant, lifted her off the floor. He laid her gently back onto the bed and ensured she was comfortable. Ms. Ganguly and her daughter were extremely thankful for his help, and the member blessed him for his prompt and compassionate assistance.

Kudos to team Support Elders!

Our trips with members are always enjoyable, but occasionally, unforeseen mishaps require our staff to spring into action! In November 2024, we travelled to Varanasi with our members. One day, Ms. G. Kundu fell in her room. The door was chain-locked from the inside, and she was too shaken to open it. Our staff member, Mr. Md. Moniruddin, managed to unlock the door using a wooden teaspoon and found that Ms. Kundu had sustained
a head injury.
He quickly assessed the situation and asked ECS Ops staff member Ms. D. Bose to stay with Ms. Kundu’s husband, a dementia patient who was also traveling with us. Ms. Bose’s presence helped calm Mr. Kundu while Mr. Moniruddin took the injured member to a nearby hospital, where she received stitches. He then purchased her prescribed medicines and escorted her safely back to the hotel.
The entire situation was handled with exceptional efficiency by Mr. Moniruddin, and with Ms. Bose’s support, they successfully resolved the issue without causing panic among the other members.

Kudos to team Support Elders!

Not all emergencies we attend to are health-related. Sometimes, we are called upon to address home safety hazards. Recently, our member, Ms. A. Mitra, contacted the Support Elders Alarm Centre and reported a gas leak she noticed in the morning while cooking. She urgently requested assistance in calling someone from the gas agency. Zone Coordinator (ZC) Mr. B. Basu was informed immediately, and he dispatched Member Care Associate (MCA) Mr. S. Sarkar to the member’s residence. Upon arrival, Mr. Sarkar discovered that the regulator had come loose, possibly while the gas cylinder was being turned on, causing a slow but steady leak. Mr. Sarkar informed Mr. Basu, who advised him to firmly lock the nozzle into place using a pen. Once the regulator was secured, the MCA contacted the gas agency to request a staff member for further inspection. Mr. Sarkar waited at the member’s residence until the gas agency staff arrived. After the pipe was replaced and the necessary safety checks were completed, Mr. Sarkar left the member’s home. Another satisfied and safe member!

Kudos to team Support Elders!