In December last year, a member’s son, who lives and works in the UK, chose to upgrade his mother’s care in Kolkata by opting for regular visits from our Care Integrators (CI)—certified supervisors trained in holistic care. Our member, who suffers from Parkinsonism and dementia, had severely restricted speech, difficulty communicating, and low confidence in group settings, often withdrawing into herself.
Her condition also led to episodes of hallucination, which created considerable strain within the joint family she lived in. At times, she would wake up at night believing she needed to prepare her son for school, going into the kitchen and cooking a full breakfast for him.
Our intervention began with a review of her vitals and medication, during which our CI, Ms S. Roy, liaised with our UK-based partner doctors to make minor adjustments. At the same time, equal emphasis was placed on helping her regain confidence in communication. During one-on-one sessions, the CI encouraged her to speak about her life as a schoolteacher and her involvement in philanthropic work. When it emerged that she loved poetry, she was gently encouraged to read aloud.
In dementia care, managing the responses of family members is equally important. Our CI counselled the family to avoid dismissing her hallucinations and instead acknowledge her reality, guiding her patiently towards small, manageable tasks. We also recommended consultations with a neuropsychiatrist, following which one of her medications was discontinued.
Over time, there have been steady signs of improvement. She now communicates with greater clarity and confidence and has resumed reading poetry. During one such session, at the CI’s request, she recited “Biday” (“A Farewell”) by Rabindranath Tagore. She not only read the entire poem but also explained it line by line; it marked a significant milestone in her recovery journey.
Our CI continues to work closely with her, nurturing both her confidence and her love for poetry. It is a perfect example of care which extends beyond medical treatment and procedures to encompass overall well-being and dignity.
Kudos to Team Support Elders!

Many of our services are centred around care and emergency support, but we are constantly working to broaden our service offerings. Over the past year, our Independent Living Solutions (ILS) has emerged as one such extension, enjoying widespread use and appreciation among our members.
When a guest of our member, Mr S. Bhattacharjee, was arriving in Kolkata at 2 AM, he turned to us for assistance. Not wanting to rely on the uncertain availability of taxis at the airport, he requested us to arrange a large car for the pickup. We promptly organised a multi-utility vehicle (MUV).
On the day of arrival, the guest was received by the driver. As soon as he was seated and the journey began, the driver received a call from our Command-and-Control Centre (CNC), which was tracking the trip. The official briefly spoke to the guest to confirm that he was comfortable and had no difficulty locating the vehicle. Once reassured, the call concluded and the journey continued.
Throughout the trip, the driver remained in touch with the CNC, receiving guidance on the safest and most efficient route. The guest was impressed by the level of monitoring and attention to detail.
Later, he conveyed his appreciation to our member, who in turn commended the service and expressed his intention to use it again in the future. Another instance of thoughtful, well-executed care.
Kudos to Team Support Elders!

One of our members, 82, lost her husband in 2025. As a result she slipped into deep depression, and her health began to decline rapidly. She became largely bed-ridden, suffered from urinary tract infections, and required assistance with most daily activities. Concerns about hygiene, medication management, and her existing conditions, including dementia and Parkinsonism, made her care increasingly complex.
When her family chose our comprehensive care solution, a structured care plan was put in place. A sensor strip was installed for continuous monitoring, hygiene practices were strengthened, physiotherapy sessions were increased to six days a week, and her medication and feeding routines were carefully organised. Our Care Integrator, Ms S. Bal, also introduced simple engagement activities such as storytelling, memory games, and family interactions to encourage participation and communication.
Over time, Ms Ghosh’s condition improved steadily. Her infection cleared up, and she gradually regained strength. Today, she can sit for longer periods, take tea and breakfast independently, and even walk short distances with support.
For her family living in different cities, the change has brought reassurance. As her son wrote to us, “Ms S. Bal has become a pillar of support for us. She is now part of the family.”

At 94, one of our members, mother to a daughter settled in Australia, required round-the-clock support. Bed-ridden, with a urinary tract infection and high blood pressure, she had a catheter and Ryles tube inserted at the time of onboarding. Her speech was limited, and her clinical condition was fragile.
A structured care plan was immediately put in place. Our team monitored her closely, counselled caregivers regularly, maintained strict hygiene protocols, and coordinated with her family physician, physiotherapist, and our UK-based partner doctor. Gradually, the Ryles tube was withdrawn, and semi-solid food was introduced. Simultaneously, she began to be fed in an inclined sitting position. This simple but carefully supervised shift reduced her recurrent chest infections and improved her comfort.
When she was hospitalised again in December 2023 for a severe UTI, further investigations revealed a bladder tumour and low haemoglobin levels. After stabilisation and a 13-day hospital stay, she returned home. In February 2024, under medical advice, the catheter was withdrawn—significantly reducing infection risk.
Today, our member can sit upright with assistance, respond softly to questions, and continues physiotherapy daily. Regular electrolyte monitoring and timely medicine supply ensure continuity of care. For her daughter overseas, this has meant reassurance. For our member, it has meant dignity, stability, and attentive care in the comfort of her own home.

Kudos to Team Support Elders!