A medical treatment undergone by Ms Bhattacharya, was liable for medical reimbursement. Since her son was abroad, it was difficult for her to get the reimbursement from the organisation, so her son requested Support Elders to help her out. Member care associate, Mr R.K Singh, was appointed for the job. He went out of his way to personally courier important medical documents, arrange for validation and deposited them in the government organisation for the claim. All this was completed flawlessly within a crucial time period. The office was not generally open for public access, but Mr Singh’s sense of duty and proactive approach ensured that the documents reached the right officers at the right time. The outcome was successful and Ms Bhattacharya was immensely relieved to receive the reimbursement.
Kudos to team Support Elders!