Recently, our Alarm Centre received a post-midnight call from Zonal Coordinator Mr B. Basu, who had just been informed by the attendant of one of his under-care members that she had fallen. On duty at the time were Alarm Centre representatives Mr Sk. Fayzan and Mr A. Sadhukhan. One of them immediately declared Code Yellow and alerted night shift MCA Mr D. Mondal to rush to the member’s residence.
At the home of our member Ms S. Busch, Mr Mondal found her lying flat on the bedroom floor. He quickly assessed the situation, checked for visible bleeding, and asked if she was in pain. She explained that she had lost balance, fallen, and hurt her head. As she is mostly bed-bound with limited mobility, she was unable to get up on her own.
Realising he would need help, Mr Mondal called the Alarm Centre, which promptly contacted Mr B. Mukherjee to go over to Ms Busch’s residence to provide assistance.
Together, Mr Mondal and Mr Mukherjee brought a thick bed cover, gently moved the member onto it, and reassured her. They soon lifted her back onto the bed. While Mr Mukherjee left shortly after, Mr Mondal stayed for another 30 minutes to ensure she was comfortable and didn’t need further assistance. The response was completed, and Code Yellow closed, in under 40 minutes.

Kudos to Team Support Elders!

Our Well@Home Care Integrators (CIs) do more than monitor health—they provide holistic support, ensuring our members feel truly cared for at home. This includes recognising emotional distress and acting swiftly.
During a visit, CI Ms S. Roy noticed that Ms M. Himangshu seemed withdrawn. With gentle encouragement, she learned that Ms Himangshu’s ayah had started emotionally manipulating her, demanding expensive gifts and money. She had also grown neglectful, leaving early and expecting Ms. Himangshu to serve herself dinner.
Sensing the urgency, CI Ms Roy escalated the matter to ZC Mr C. Midya and informed Ms Himangshu’s son, who immediately instructed that the ayah be relieved of her duties. In retaliation, the ayah and a male representative from her agency attempted to intimidate our staff. At Mr Himangshu’s insistence, she was finally paid her pending salary and dismissed. A reliable new caregiver was arranged through one of our partner agencies.
At Support Elders, we know that caregiving is more than just medical assistance—it is about trust, emotional security, and overall well-being.

Kudos to team Support Elders!

Recently, our member Ms. D. Gangopadhyay suffered a serious fall at home, resulting in a deep gash on her head and significant bleeding. In case of such emergencies, our staff had listed our phone numbers on the fridge and had instructed the 24×7 help to contact us. However, in a moment of panic, the help forgot these instructions and instead reached out to the member’s daughter in the USA.
Upon receiving the call, Ms. Gangopadhyay’s daughter Ms. M. Dutta immediately contacted ZC Mr. B. Das, who promptly dispatched the nearest available staff member, MCA M. Singha Ray. Mr. Ray arrived without delay and found Ms. Gangopadhyay unconscious on the bedroom floor. She appeared to have lost a considerable amount of blood. Mr. Das swiftly arranged for an ambulance, which arrived within 5–10 minutes.
Mr. Ray accompanied Ms. Gangopadhyay to the nearest hospital, where doctors managed to stop the bleeding and stitch the wound. Following her daughter’s instructions, we then transferred her to a larger hospital for further care.
After the ordeal, Ms. Dutta expressed her heartfelt gratitude to us.
Another day, another crisis averted.

Kudos to team Support Elders!

Three ECS team members accompanied 22 elderly members on a three-day overnight trip close to Kolkata. On the night before their return to the city, one of our members suddenly experienced acute diarrhea. Weak and unable to stand, he collapsed in the washroom, sustaining a head injury.
Two of our male staff members acted swiftly. They pushed open the door and took him to his bed. He was shivering and in distress. They cleaned him up, administered medicine and ORS, and, deploying the fireman’s carry, took him to a toto—the only available transport—to reach the nearest hospital.
Meanwhile, our remote monitoring team was immediately alerted, and they began tracking the staff accompanying the members. They provided critical decision-making support and real-time road directions to ensure the quickest route to the hospital.
Thankfully, the medicine and ORS had stabilised the member’s condition by the time they arrived. After a thorough check-up, the doctor prescribed antibiotics and discharged him.
Despite the incident, the other two ECS staff members kept the group’s spirits high and ensured the rest of the scheduled sightseeing went on smoothly. The member and his wife safely returned to Kolkata with the group as planned. Grateful for the team’s unwavering care, they blessed them for their extraordinary efforts, calling the support they received truly unimaginable.

Kudos to Team Support Elders!