Our new member, Ms. R. Ganguly, subscribed to our Well@Home solution and was entitled to receive her first visit from our Care Integrator (CI). Mr. A. Barua, CI Operations Manager, made a scheduled visit to discuss her health issues with her daughter. During the discussion, he learnt that dementia had set in for the member and that she was extremely weak due to neurological issues. Suddenly, they heard the member’s attendant scream. Mr. Barua and the member’s daughter rushed to the other room and found Ms. Ganguly lying on the floor. While trying to get out of bed, she had lost her balance and had fallen. Due to her weak condition, she was unable to get up.
Mr. Barua first ensured she was not hurt and had not sustained any fractures. He then asked for a thick bed sheet. Expertly, he slid the bed sheet underneath Ms. Ganguly and, with assistance from the attendant, lifted her off the floor. He laid her gently back onto the bed and ensured she was comfortable. Ms. Ganguly and her daughter were extremely thankful for his help, and the member blessed him for his prompt and compassionate assistance.

Kudos to team Support Elders!

Our trips with members are always enjoyable, but occasionally, unforeseen mishaps require our staff to spring into action! In November 2024, we travelled to Varanasi with our members. One day, Ms. G. Kundu fell in her room. The door was chain-locked from the inside, and she was too shaken to open it. Our staff member, Mr. Md. Moniruddin, managed to unlock the door using a wooden teaspoon and found that Ms. Kundu had sustained
a head injury.
He quickly assessed the situation and asked ECS Ops staff member Ms. D. Bose to stay with Ms. Kundu’s husband, a dementia patient who was also traveling with us. Ms. Bose’s presence helped calm Mr. Kundu while Mr. Moniruddin took the injured member to a nearby hospital, where she received stitches. He then purchased her prescribed medicines and escorted her safely back to the hotel.
The entire situation was handled with exceptional efficiency by Mr. Moniruddin, and with Ms. Bose’s support, they successfully resolved the issue without causing panic among the other members.

Kudos to team Support Elders!

Not all emergencies we attend to are health-related. Sometimes, we are called upon to address home safety hazards. Recently, our member, Ms. A. Mitra, contacted the Support Elders Alarm Centre and reported a gas leak she noticed in the morning while cooking. She urgently requested assistance in calling someone from the gas agency. Zone Coordinator (ZC) Mr. B. Basu was informed immediately, and he dispatched Member Care Associate (MCA) Mr. S. Sarkar to the member’s residence. Upon arrival, Mr. Sarkar discovered that the regulator had come loose, possibly while the gas cylinder was being turned on, causing a slow but steady leak. Mr. Sarkar informed Mr. Basu, who advised him to firmly lock the nozzle into place using a pen. Once the regulator was secured, the MCA contacted the gas agency to request a staff member for further inspection. Mr. Sarkar waited at the member’s residence until the gas agency staff arrived. After the pipe was replaced and the necessary safety checks were completed, Mr. Sarkar left the member’s home. Another satisfied and safe member!

Kudos to team Support Elders!

When our member, Mr. N. P. Chaudhuri, needed to travel to Bengaluru for medical treatment, the Regional In-Charge, Mr. S. Naskar, was entrusted with the responsibility of accompanying him. A taxi was arranged from Mr. Chaudhuri’s residence in South Kolkata, and upon arrival at the airport, a member of our staff was waiting with a wheelchair. Once the flight landed in Bengaluru, our Bengaluru team received Mr. Chaudhuri and assisted him throughout the days of his treatment. For the return journey, our personnel handled all the logistical arrangements. However, an issue arose when the member’s flight, scheduled to arrive in Kolkata at 5:30 p.m., was delayed. This posed a challenge as the revised departure time from Bengaluru was uncertain. Mr. L. Rao, from our Bengaluru Alarm Centre, promptly coordinated with the Kolkata Alarm Centre to manage the situation. He ensured that staff members at both airports were replaced as their shifts ended. Despite having been on night duty the previous day, Mr. Rao remained proactive. Upon learning that the flight was delayed by four hours, he stayed in constant communication with the Kolkata team. When the member finally landed in Kolkata, the night shift staff received him with a wheelchair and helped him into a taxi as per his wishes.
At Mr. Chaudhuri’s residence, Mr. S. K. Mishra, from our team, was waiting to ensure he was comfortably settled before taking his leave.

Kudos to team Support Elders!