On the request of a member’s daughter-in-law, our Care Integrator (CI) Ms S. Bal rescheduled her regular visit from morning to evening, as the member tends to feel drowsy in the morning due to her medication for dementia.

When Ms Bal reached the member’s home, she was waiting in the drawing room while the member went to the washroom. Suddenly, the attendant shouted for help. The member had slipped on the floor and was in a soiled condition.

While the attendant and the daughter-in-law were struggling to lift her, Ms Bal quickly stepped in. Drawing upon her training and experience, she locked her hands under the member’s shoulders and safely lifted her onto a chair within minutes. After the member was cleaned and settled, Ms Bal completed her scheduled tasks, including the cognitive exercises she conducts during every visit, before returning home.

The member’s daughter-in-law was deeply appreciative of Ms Bal’s timely and compassionate support.

Kudos to Team Support Elders!

Time and again, our team has demonstrated that healthcare is not the only aspect of eldercare. To deliver truly holistic care, our personnel are trained to respond to every kind of mental and physical exigency.
One of our members in Bengaluru, Mr B. K. Sanyal, an 85-year-old senior citizen, had been cheated out of Rs 50,000 by an agency that failed to deliver on its promise of a new apartment. Despite his repeated follow-ups over two and a half years, the agency neither provided the flat nor refunded the money.
When our team members Mr Raghunath A. R. and Mr M. Joseph A. learned about the situation, they immediately took proactive steps to resolve it. They approached the police authorities informally and worked tirelessly to negotiate with the agency. Within 48 hours, they successfully recovered Rs 40,000, bringing much-needed relief to our distressed member.
Once again, instead of being limited by conventional definitions of service, our personnel went above and beyond their call of duty to ensure member satisfaction—an inspiring example of manufacturing a win out of a lost cause.

Kudos to Team Support Elders!

Late one day in August, around 7 pm, the wife of our member Mr P. K. Das called our staff member Mr L. K. Ray in distress. Mr Ray had just returned home after duty, but sensing panic in her voice he rushed to the member’s residence without hesitation.
On reaching, he found both the member and his wife deeply shaken. They recounted a shocking incident: the member had been attacked by their personal attendant (not employed by Support Elders), who allegedly tried to choke him by sitting on his chest and had even thrown red chilli powder into his eyes.
Acting swiftly, Mr Ray decided to take Mr Das to a government hospital to ensure prompt medical attention and, later, to facilitate the lodging of a formal police complaint. After receiving first aid and a preliminary check-up, Mr Ray accompanied the couple to the local police station, where he helped them narrate their ordeal and file a written complaint.
A CCTV camera installed by the members had recorded the incident, and the footage was handed over to the police. Around 11 pm, Mr Ray was joined by MCA Mr S. Bhattacharyya, who ensured the members returned home safely. He stayed with them until they were calm and rested.

Kudos to Team Support Elders!

At Support Elders, we understand that true well-being is shaped not only by emergency support or medical care or even daily living assistance, but also by the many small yet meaningful experiences that bring peace of mind. From health and safety to emotional, social, and spiritual fulfilment, every aspect contributes to a life of dignity and comfort. That is why our duty often takes us above and beyond healthcare, extending into the deeper needs and wishes of our members.
During a recent trip to Gangasagar, one of our members, Ms C. Dasgupta, requested our Events and Trips Manager, Ms R. Chatterjee, to bring her Gangajal (holy water from the river Ganga) from the sacred site, as mobility issues prevented her from travelling. She entrusted her Zonal Coordinator (ZC) with the offering for puja and the request for holy water. Mr R. K. Thakur, who accompanied members on the trip, performed the puja on her behalf, collected the water, and later ensured its safe delivery through her ZC.

Kudos to Team Support Elders!