Early one morning at 5.45 a.m., our MCA Mr S. Paul received a call from ZC Mr Maity, along with an alert from our alarm centre, asking him to visit one of our members, Ms S. Saha, urgently. Mr Paul rushed to the aid of the member, who was visiting her sister.
When he reached the location, he found the member lying on the floor, next to her bed. Having first assessed the physical discomfort of the member, he gently pulled the member up off the floor and seated her on a chair as per the member’s request. He then came to know from Ms Saha that she fell down when she got up to go to the washroom around 2 a.m. She tried to hoist herself up by holding on to the side of the bed, but could only manage to sit up on the floor. Her sister, who also woke up, tried to help her but couldn’t. Ms Saha believed it was too late to call Support Elders and reached out only when she thought it was a reasonable time to do so.
Mr Paul informed the member that she should not have waited until morning to call our alarm centre. Support Elders is committed to the well-being of its members round the clock, no matter the nature of the emergency. Mr Paul waited with Ms Saha a little while longer to ensure she did not need any further medical intervention. Another member helped!

Kudos to team Support Elders!

On 10 September 2024, ZC Mr R. Choudhury received a call from our member Ms N. Basu Roy’s daughter who reported that her mother required immediate hospitalisation. En route to the member’s residence, MCA Mr M. Maity called for an ambulance, asking for it to meet him there. He reached within minutes and found Ms Basu Roy in an unconscious state. She had had a stroke. He immediately took the member to the hospital in the ambulance. It turned out that there was a blood clot in Ms Basu Roy’s brain. The doctor advised surgery and the clot was removed. After four days of constant observation and treatment, our member was discharged.
The Support Elders staff brought her home and ensured that she had oxygen cylinders and an at-home nurse for constant health monitoring.

Kudos to team Support Elders!

On 14 September ’24, the Support Elders Alarm Centre received a call from the neighbour of our member Ms. K. Chowdhury. She mentioned that Ms. Chowdhury needed emergency care and asked us to send someone post-haste. MCA Mr. P. Biswas called for an ambulance to the member’s house and hurried over. He found that our member had fallen and injured her head. She was bleeding and required immediate hospitalization. Mr. Biswas helped her onto the ambulance and admitted her in the Emergency ward. Ms. Chowdhury was treated for her injury and received 3 stitches. She was then sent for a CT-scan to check for internal injuries. After the possibility of internal haemorrhage was ruled out, she was taken home by Mr. Biswas. ZC Mr. B. Chandra has been ensuring that her dressing is changed every alternate day until she makes a complete recovery.

Kudos to Support Elders team!

Our member Ms. A. Mukherjee used to suffer from cold most of the time due to which she kept ill most of the time. After consulting a doctor, the doctor suggested a blood test. Her test result showed that the CRP was high, which was indicative of an infection. As no further action was taken by the local doctor, the reports were sent to our UK based doctor partners. From them it was suggested that a chest x-ray be done and she was detected of Pneumonia. Medication was prescribed which continued for 20 days. She was again diagnosed after that and was found to have improved. Due to the Well@Home solution and its 24×7 monitoring of health parameters by our CNC team her health problem was predicted in time and cured.

Kudos to Support Elders team!