Often, the work we do extends beyond emergency services and healthcare. Our focus is on holistic care, and the following story is a good example of that. Member Ms A. Ghose, a former government employee, used to request the SEPL staff to withdraw her pension from the bank each month. When she asked for a passbook update in March, she discovered that her pension had not been deposited for several months, despite submitting the mandatory Life Certificate. She realised she had unknowingly been withdrawing money from her savings.
Her ZC, Mr B. Maity, was informed of the situation, and he promptly sent Mr R. Ali over. Mr Ali visited the member, carefully understood the issue, and immediately contacted the West Bengal Government Pension Cell to gather details of the required paperwork. He collected all the necessary documents as advised and went to the Pension Office in Esplanade.
His persistence and determination to resolve the issue in a single day prompted the administration to take swift action. By around 9 PM that evening, the member received a message from the bank confirming that her pension had been deposited.
Ms Ghose was touched and wrote to us, saying, “I’m very thankful to Mr R. Ali and Support Elders.”

Kudos to Team Support Elders!

Our Well@Home member Ms K. Chaudhuri had not been keeping well for quite some time. Her son, who is currently in India, requested ZC Mr S. Dey to help his mother by arranging a doctor’s visit at home. Mr Dey scheduled an appointment with a local doctor and had the check-up done at her residence. The doctor prescribed a few medicines that needed to be started immediately.
As the member’s family is enlisted with the Central Government Health Scheme (CGHS), they were aware that the official process would take time. Her son asked Mr Dey if anything could be done to speed things up. Mr Dey, who knows the Head of CGHS—also a doctor with a chamber in a South Kolkata nursing home—explained the urgency and convinced the doctor to help. He then went to CGHS, collected the medicines, and delivered them to the member on the same day, ensuring there was no delay in starting the treatment.
Mr Chaudhuri son was extremely pleased with the dedication shown by Support Elders and personally thanked Mr Dey.

Kudos to Team Support Elders!

Recently, our Alarm Centre received a post-midnight call from Zonal Coordinator Mr B. Basu, who had just been informed by the attendant of one of his under-care members that she had fallen. On duty at the time were Alarm Centre representatives Mr Sk. Fayzan and Mr A. Sadhukhan. One of them immediately declared Code Yellow and alerted night shift MCA Mr D. Mondal to rush to the member’s residence.
At the home of our member Ms S. Busch, Mr Mondal found her lying flat on the bedroom floor. He quickly assessed the situation, checked for visible bleeding, and asked if she was in pain. She explained that she had lost balance, fallen, and hurt her head. As she is mostly bed-bound with limited mobility, she was unable to get up on her own.
Realising he would need help, Mr Mondal called the Alarm Centre, which promptly contacted Mr B. Mukherjee to go over to Ms Busch’s residence to provide assistance.
Together, Mr Mondal and Mr Mukherjee brought a thick bed cover, gently moved the member onto it, and reassured her. They soon lifted her back onto the bed. While Mr Mukherjee left shortly after, Mr Mondal stayed for another 30 minutes to ensure she was comfortable and didn’t need further assistance. The response was completed, and Code Yellow closed, in under 40 minutes.

Kudos to Team Support Elders!

Our Well@Home Care Integrators (CIs) do more than monitor health—they provide holistic support, ensuring our members feel truly cared for at home. This includes recognising emotional distress and acting swiftly.
During a visit, CI Ms S. Roy noticed that Ms M. Himangshu seemed withdrawn. With gentle encouragement, she learned that Ms Himangshu’s ayah had started emotionally manipulating her, demanding expensive gifts and money. She had also grown neglectful, leaving early and expecting Ms. Himangshu to serve herself dinner.
Sensing the urgency, CI Ms Roy escalated the matter to ZC Mr C. Midya and informed Ms Himangshu’s son, who immediately instructed that the ayah be relieved of her duties. In retaliation, the ayah and a male representative from her agency attempted to intimidate our staff. At Mr Himangshu’s insistence, she was finally paid her pending salary and dismissed. A reliable new caregiver was arranged through one of our partner agencies.
At Support Elders, we know that caregiving is more than just medical assistance—it is about trust, emotional security, and overall well-being.

Kudos to team Support Elders!