The elderly Ms Guha was weighed down by her dementia and other health complications and living alone in a Salt Lake flat. Support Elders had been taking care of her health and finances.

One evening, the caregiver alerted Support Elders on finding Ms Guha lying unconscious on the washroom floor. A Member Care Associate arrived and rushed her off to hospital. Tests and scan revealed a haemorrhage and blood clot. Doctors operated on her and took out a part of her skull before replacing it during another surgery two weeks later.

In the intervening period, Ms Guha was released from hospital. Support Elders staff paid her daily visits and kept Ms Guha’s son, staying away, informed. She recovered and came back home. But her dementia got worse.

Once Support Elders got an anxious call from her son on his return from Kolkata. He had left Rs 10,000 with Ms Guha. But two days later, Ms Guha told him that she had hardly any money.

Immediately, our care manager rushed to Ms Guha and found Rs 2,000 with her, unable to recall anything about the additional money. She could just remember visiting the grocer. On inquiry, it was found that Ms Guha had paid the grocer currency notes of high denomination against purchase of a few grocery items but had left without taking back the change. Support Elders got the refund for her and informed the son, much to his relief.

Support Elders Impact: We live up to your trust in us

Early one morning in April, Ms Dasgupta, who stays all by herself, gave an SOS call to Support Elders. She was in trouble and needed urgent help.

Ms Dasgupta is dependent on a machine, which helps her breathe while she sleeps at night. Unfortunately, the tube that connects the machine to the breathing mask had somehow got detached, causing respiratory distress to her and therefore, jerking her out of sleep. She had managed to breathe without the machine for sometime before calling up the paramedic who had helped set up the machine. But sadly, he was out of town for the weekend.

This is when she called up Support Elders. A Support Elders staff immediately rushed to her help. Having dealt with many emergency situations in the army, he dealt with the situation with great presence of mind and calmness. He managed to fix the tube back to Ms Dasgupta’s breathing mask after some effort and alleviated her distress.

Support Elders Impact: Help is just a call away for Support Elders members

Our member, Mr Nag slipped and fell on the wet washroom floor in his flat around 5 a.m. Not wishing to disturb his sleeping wife, he immediately connected with the 24×7 Support Elders National Alarm Centre through his one-touch alert wristband.

When the Member Care Associate reached his residence, he found Mr Nag still lying in blood on the bathroom floor. The Member Care Associate rushed him to the hospital, where the doctor stitched up his wounds. However, he could not administer the tetanus injection for lack of stock.

For the next two hours, the Member Care Associate went from shop to shop in search of the injection. Finally, he managed to procure it from a hospital pharmacy, 5 km away, after scouring at least 14 shops on the way. Then, the Member Care Associate rushed back to the Mr Nag’s house and got the injection administered.

Support Elders Impact: Giving our best shot for members

Her failing eyesight and geriatric problems had robbed former teacher and cookbook writer, Ms Silliman, of the confidence to step out of her house. She had had to give up even going to buy baking ingredients from New Market, her favourite shopping destination.

After the cooking and baking enthusiast became a member of Support Elders, she hesitatingly expressed her desire to her Care Manager. The Support Elders staff with great care started taking her on shopping trip, every now and then.

This helped Ms Silliman to regain her confidence, and she even hosted cookery classes at home. The Support Elders care manager regularly visits her and fulfils her smallest of needs and desires.

Support Elders Impact: Building self-confidence through trust