One of our Zonal Coordinators received an early morning call from a lady, who was extremely worried about the respiratory distress of her father, Mr Nandi. The lady, who lived abroad, was in a precarious health condition herself. She wanted to sign up her father, a patient of chronic obstructive pulmonary disease.

The Zonal Coordinator rushed off to Mr Nandi’s residence and found him gasping. He took the member to his preferred hospital and admitted him under the care of his trusted pulmonologist. Mr Nandi fought against failing health for almost 10 days.

The Zonal Coordinator did his best giving constant updates to the member’s daughter, forwarding medical reports and creating an effective channel of communication between the doctors and her. Mr Nandi was discharged from the hospital and immediately put under the care of Support Elders.

Support Elders Impact: Following processes is important for us but humanity comes first

Our National Alarm Centre received an emergency alert from the smart watch of Mr Gupta, who stays with his wife, in a flat. It was raining very heavily that night.

The Member Care Associate reached the lane leading to the Guptas’ flat on his bike within 15 minutes and found it waterlogged. He parked his bike on the main road and waded through the knee-deep water to the building. Ms Gupta opened the main door of the flat. The Member Care Associate found Mr Gupta lying on the floor of the washroom and his head bleeding profusely.

The ambulance, alerted by our National Alarm Centre, reached the junction of the main road and the lane around that time. Its driver called up the Member Care Associate and refused to drive the ambulance into the waterlogged lane. The Member Care Associate persuaded him over a few minutes that the member was in a critical condition and needed immediate hospitalisation. Mr Gupta was rushed off to the emergency department of a hospital within the golden hour. The doctor, who attended to Mr Gupta, said the case could have turned serious had it got late.

The Guptas expressed their gratitude to the Member Care Associate and Support Elders.

Support Elders Impact: No situation is adverse for us in attending emergencies

The mobility of our members, Justice Ghosh and his wife, is largely restricted within the house due to geriatric complications.

When a Member Care Associate reached the couple’s residence on an IFS call this summer and requested for a glass of water, Ms Ghosh told him that their maid had not turned up that day and there was no drinking water. Enquiring further, the Member Care Associate got to know that lunch had not been prepared though it was close to 1 o’clock.

Using his presence of mind, the Member Care Associate quickly rushed and brought piping hot lunch for the couple from a nearby restaurant. Not only that, he also got food for dinner and mineral water bottles.

The Ghoshes were touched by the gesture! They expressed their gratitude to the MCA and to Support Elders.

Support Elders Impact: Serve with thoughtfulness and presence of mind

When the Enriching Cognitive Solutions (ECS) team went to visit Mr De, they saw the tensed member busy on a phone call. On enquiring, his wife said it was a call from an official seeking some bank account-related information and threatening blocking of their debit card.

The member, whose hearing is slightly impaired, was flummoxed. The call was continuing for half an hour.

The ECS team officials sensed it was a vishing call. Vishing is the fraudulent attempt to obtain sensitive information such as usernames, passwords and credit card details from customers, especially the elderly. They are most vulnerable to calls, where someone poses as bank executives or an RBI official to collect information for identity theft.

The ECS team lead deftly handled the situation and advised the member to never give any bank details to any phone caller. Mr De said that he had heard about vishing calls but somehow couldn’t avoid the person as he sounded very convincing.

Mr De thanked the Support Elders officials for handling the situation so well and informing him about the risks involved. The ECS team lead told him to inform Support Elders if any such situation arose again. When the member’s daughter called from the UK, he narrated her the incident. She spoke to the ECS team lead and thanked her profusely.

Support Elders Impact: Protecting our members’ interests is our highest priority