The mobility of our members, Justice Ghosh and his wife, is largely restricted within the house due to geriatric complications.

When a Member Care Associate reached the couple’s residence on an IFS call this summer and requested for a glass of water, Ms Ghosh told him that their maid had not turned up that day and there was no drinking water. Enquiring further, the Member Care Associate got to know that lunch had not been prepared though it was close to 1 o’clock.

Using his presence of mind, the Member Care Associate quickly rushed and brought piping hot lunch for the couple from a nearby restaurant. Not only that, he also got food for dinner and mineral water bottles.

The Ghoshes were touched by the gesture! They expressed their gratitude to the MCA and to Support Elders.

Support Elders Impact: Serve with thoughtfulness and presence of mind

When the Enriching Cognitive Solutions (ECS) team went to visit Mr De, they saw the tensed member busy on a phone call. On enquiring, his wife said it was a call from an official seeking some bank account-related information and threatening blocking of their debit card.

The member, whose hearing is slightly impaired, was flummoxed. The call was continuing for half an hour.

The ECS team officials sensed it was a vishing call. Vishing is the fraudulent attempt to obtain sensitive information such as usernames, passwords and credit card details from customers, especially the elderly. They are most vulnerable to calls, where someone poses as bank executives or an RBI official to collect information for identity theft.

The ECS team lead deftly handled the situation and advised the member to never give any bank details to any phone caller. Mr De said that he had heard about vishing calls but somehow couldn’t avoid the person as he sounded very convincing.

Mr De thanked the Support Elders officials for handling the situation so well and informing him about the risks involved. The ECS team lead told him to inform Support Elders if any such situation arose again. When the member’s daughter called from the UK, he narrated her the incident. She spoke to the ECS team lead and thanked her profusely.

Support Elders Impact: Protecting our members’ interests is our highest priority

After suffering a personal setback, our member, Mr Roy, shifted to a home for the elderly away from the city. He refrained from keeping in touch with his friends and relatives.

After suffering a personal setback, our member, Mr Roy, shifted to a home for the elderly away from the city. He refrained from keeping in touch with his friends and relatives.

The Support Elders Enriching Cognitive Solutions (ECS) team organised a picnic for its members near the retirement home where Mr Roy resided and persuaded him to join in. He admitted having enjoyed himself there. A month later, he was invited to participate in the Basanta Utsav. The interaction with the other members rekindled his passion for writing. He started to contribute to the newsletter and write blogs for our website.

Three months on, he has become one of the most active members among the ECS subscribers. Mr Roy searches the internet and goes through reference books to seriously prepare for the topic taken up at every discussion event that is organised by the Support Elders team.

But the most rewarding thing for us is that the regular ECS events have made Mr Roy move back to his own house in the city though he visits the old-age home occasionally. It shows how much faith and trust he has in Support Elders. And we feel honoured by that.

Support Elders Impact: ECS enhances our members’ lives

Though our members, Mr and Ms Basu, took passport renewal interview appointments online with Passport Seva Kendra (PSK), Kolkata, for the same day, yet the PSK allotted them separate time slots.

Though our members, Mr and Ms Basu, took passport renewal interview appointments online with Passport Seva Kendra (PSK), Kolkata, for the same day, yet the PSK allotted them separate time slots.

A Member Care Associate accompanied the couple to the PSK on the scheduled date and seated them in the waiting lounge. But the electronic board displayed that they would be interviewed at separate counters and time slots. It was a tricky situation because it implied that the Member Care Associate would have to queue up on behalf of the couple at two separate counters during the afternoon rush hour. Else, one member would miss the interview, leading to unnecessary harassment.

The Member Care Associate, an ex-serviceman, managed the difficult situation with considerable tact, running up and down between the two counters, located far apart, and persuading PSK officers and other interviewees to let Mr and Ms Basu advance in queue. By the end of the day, both Mr and Ms Basu completed their respective passport renewal interviews smoothly.

The couple lauded the efforts of the Member Care Associate and were happy to have enrolled as members of Support Elders.

Support Elders Impact: Smooth experience ensured for our members, no matter what