It was from his hospital bed that our member, Mr A. Ghose, had enrolled with us. He had contracted Covid but his wife was also admitted to the same hospital with a fractured leg. It was his son who got him our membership. Upon discharge, our Zonal Coordinator, Mr R. Maity, took charge and arranged for everything that he would need at home such as oxygen, medicines and trained home care from a centre. He supervised everything as our member’s wife was still in hospital, though she had been shifted to a hospital close to their home. Things were going fine and Mr Maity was in constant touch with him and his relatives. However, his health started deteriorating on April 23 and the oxygen saturation level was going down. To make things worse, the cylinder that he was using ran out of oxygen and he needed a replacement immediately. Mr Maity ran from pillar to post to get a replacement cylinder because there was an acute shortage and finally his attendant persuaded an ambulance to part with the oxygen cylinder for him. Even that did not help and things started to deteriorate further. Mr Maity consulted his son-in-law and had an ambulance brought in to shift him to the same hospital where his wife was admitted. The member’s relatives were extremely satisfied with the way the entire process was handled and happy with the service Support Elders provided even in these trying times.
Unfortunately, Mr Ghose passed away. His son-in-law performed the last rites but the entire process was handled by Mr Maity and his team, especially Mr S. Ghosh and Mr B. Maity, our Member Care Associates, who stayed with him in the crematorium the whole night, given the long queue. Mr Ghosh’s son-in-law expressed great satisfaction with the way the team helped him during the course of our member’s illness and hospital stay and praised them for all that they had done for the last rites to go through smoothly, saying that “they were God sent!”

Support Elders Impact: We give our heart to care for elders

When Ms R. Saha, our member, wife of Mr M. Saha, fell and fractured her leg, their children enrolled them with Support Elders. Our Zonal Co-ordinator (ZC) Mr M. M. Sarkar has been in charge for them since then. Mr and Ms Saha stay on the first floor of a building that has no lift. Our Member Care Associate (MCA) Mr A. Adhikari and ZC Mr Sarkar took her to the hospital for her leg to be plastered, and had to bring her down on a chair and take her back the same way. Then came the time for her Covid shots and Ms Saha’s leg was still in a cast and her daughter was worried; so was she. Once again, our ZC assured them that they would take care of it all and our MCAs carried her down and up again to have the vaccination done. On April 28, Ms Saha was to have her cast removed at the doctor’s clinic. Sure enough the process was repeated by our MCA, Mr B. Maity, who brought her down the stairs, took her to the hospital, waited with her as her cast was removed and then brought her back home. Ms Saha is most touched by these gestures that make her feel very special.

Support Elders Impact: We give our heart to care for elders

On the morning of March 17, our National Alarm Centre (NAC) received a call from the attendant of our member, Ms M. Adhikari, saying that she was unwell. Ms S. Malakar, Shift Supervisor and Member Care Officer at the NAC, Mr M. Halder, request the MCA on duty, R. N. Sharma to visit her. He found our member with breathing difficulties and very fatigued. Our MCA checked with the member’s daughter who was present there, asked the NAC to declare a Code Red and send an ambulance. The member’s daughter said that she had e-mailed an EM Bypass hospital for a vacant bed and was awaiting confirmation. Sharma knew that our Zonal Co-ordinator, Mr S. Sarkar, was present in the same hospital, helping with the member vaccinations. He called Mr Sarkar and requested him to check if there was a free bed. In a few minutes he received a call that it was available and that he should rush her to the emergency ward where he would be waiting for them. Mr Sharma accompanied the member and her daughter to the hospital emergency and got her admitted. As she was on dialysis with several other complications, she was in the hospital for a few days and our MCAs stayed in touch with the doctor and the member’s relatives, keeping them posted with the developments. When she was well and ready to be released, our MCA accompanied her back home. Ms Adhikari is now doing well and is back to her normal routine.

Support Elders Impact: We give our heart to care for elders

For our members, Mr and Ms A. K. Ghosh, the news could not have been worse. Ms S. Ghosh tested positive for Covid-19 and her doctor arranged for immediate hospitalisation. Once our NAC was informed, our member care associates promptly took charge at two centres: the hospital and her home, where Mr Ghosh was all by himself. At the hospital, we spoke to her doctor and ensured that our member was comfortable and kept constant touch with the treating doctors.

We also allayed the concerns of her daughter and son-in-law who live overseas and were desperate to fly down and assured them that Mr Ghosh would be taken care of and all his requirements met. Even as that was being organized, Mr Ghosh started complaining of Covid symptoms. A test showed him to be mildly positive too but the doctor said that he could stay in home quarantine. We organised an official inspection and got the necessary clearance for him to stay at home.

Meanwhile the domestic help stopped coming. Mr Ghosh now needed Support Elders to deliver 100 per cent care. We organised a trained nurse, capable of managing a Covid patient, equipped her with PPEs. For a fee, the lady agreed to take charge of meals, domestic chores and nursing, under our supervision.

In the hospital, Ms Ghosh took a turn for the worse too and was shifted to ICCU with severe breathing difficulties. We kept constant touch with both the hospital authorities and the family, who were kept abreast of the member’s condition. Ms Ghosh improved gradually and is now back home. We took care of her release, the finances and paper work and brought her home.

Her much relieved daughter sent us a WhatsApp message expressing confidence that, with Support Elders around, her parents would be well taken care of.

Support Elders Impact: We deliver what we promise and more for that is the Support Elders service model