One morning our member Mr. Provash Kumar Mukherjee felt extreme pain in his abdomen, started feeling breathlessness with blotted and stiff stomach because of severe constipation and called us for help. He stays in Mullick Bazar area which is a congested area most part of the day and reaching there from our Golfgreen office would take minimum 1 hour. Our commitment time to reach member at hospital is 1 hour. Our staffs arranged an ambulance from Sealdah, so that it could reach on time. The staff who was assigned for this job, thought that if he takes the normal route, it would take more than an hour. So, he took the shortest route through the bylanes (which he came to know when he was posted in Fort William) and reached member’s house within 40 minutes. Even the ambulance which was coming from Sealdah couldn’t reach within stipulated time because of heavy traffic. He waited there for the ambulance to come, carried the member from 1st floor with the help of one of the ambulance staff and escorted him to hospital. Because of his quick thinking he could reach member almost on time which is truly commendable.

Support Elders Impact: We give our heart to care for elders

Mr. Asok Kumar Basu Thakur got admitted to Fortis Hospital for his dialysis. While the dialysis was on its progress, he suddenly started to have some complications and needed blood transfusion. His blood group A – (Negative) is a rare one. One of our staffs went to visit him at Fortis Hospital, EM Bypass. It was a regular visit. The member’s daughter was present there quite tensed. They were not able to get that blood group from the hospital Blood Bank. They thought of arranging it from SSKM hospital. Our staff rushed to SSKM where he was refused. He didn’t stop there. He started looking for other sources. While doing that he gathered information that Maniktala Blood bank can provide the required blood group. He informed the member’s daughter and immediately hurried to Maniktala. There he was asked to wait for 3 hours as he was in a queue comprising of 5 people. But the doctors of Fortis Hospital asked to collect blood within ½ hour. Without having any other options, he promptly showed his army identity card and made a special request. It was for his sheer presence of mind he could not only manage to get blood but also reached hospital within an hour and made sure to get the transfusion start. It was already 9pm. His duty hours was supposed to get over by 6pm. The sense of responsibility prevailed over the routine. This virtue of our staff was very much appreciated by Mr. Basu Thakur’s daughter.

Support Elders Impact: We give our heart to care for elders

It was dead in the night. NAC got a Medical Emergency Call from one of our members. 1.10 am on 14 August 2019. The call was about the member’s wife, also our member, lying unconscious on the floor and bleeding profusely. It was conveyed that she woke up in the middle of the night and was heading to the wash room. She barely took two steps and suddenly fell down on the floor. Her head banged against a table, causing the bleeding. Our NAC staff assured the worried member that one of our staff will come for his help very soon. Immediately CODE RED was raised. One of our MCA staff was informed to attend to the emergency and an ambulance was requisitioned. He reached the member’s house in 6 minutes flat and found her lying on the ground; her husband and a neighbour were standing there bewildered. Our staff lifted her up to lay her on the bed. She was still bleeding. There was a swelling on the right side of her head, just above the ear. It seemed critical. Ambulance arrived in the next 5 minutes and she was taken to a hospital near Tollygunge Phari crossing. Our staff did all the running around to complete the hospital formalities, while she was being treated in the emergency. The doctors were unable to find the source of bleeding. She was rushed to the CT Scan room. After examining the report, where a blood clot was found under the skull, doctors advised us to shift her to a hospital, having better neurological treatment facilities. Time was moving like a tempest. Instantly another ambulance was arranged for and she was shifted to another hospital near Mullickbazar, Park Circus. Our staff completed the hospital formalities while the doctors examined and admitted her. By that time it was 5.30 am, the pre-Independence Day morning. The call was closed.

Support Elders Impact: Member relief is our topmost priority

The landline phone is indispensable to an 89-year-old member of ours, who stays in a south Kolkata flat. The former teacher, whose vision is largely impaired, is not comfortable using a mobile. When two members of the Support Elders ECS Kolkata team recently visited her, they found the lady distraught about her dysfunctional landline phone. It cut her off from the outside world, even the building security guard. Though our smart alert watch assured her safety, the break in communication with her family upset her the most. .

The ECS Lead immediately called up the Area Coach and explained the problem. He, in turn, contacted a Member Care Associate with the help of the Operations Team Chief and asked him to visit the member and solve the problem. The member wanted the ECS Lead to go and pay the landline bill. The ECS Lead called up the customer care and found no amount pending against the bill..

Instead, he told the ECS Lead to check the phone cables. Finding no fault in those either, she booked a technician visit between 1.30 p.m. and 2.30 p.m. Accordingly, the Area Coach told the Member Care Associate to reach the member’s flat on time. The Member Care Associate attended to the technician at the member’s flat and ensured that the phone connection was restored. Later, the ECS Lead called up the member on her landline to cross-check.

The member sounded very relieved. She could not stop thanking the Support Elders family for being such a great help.

Support Elders Impact: Member relief is our topmost priority