Our Care Integrators (CI) are specially trained caregivers with proper certification, equipped with skills gained through training from various national and international organisations.
Ms Shyamali Roy has her scheduled CI special visit every Tuesday at 11 a.m. to the Durgapur residence of our member Mr M. C. Majumder. She takes an early morning train from Kolkata, completes her visit, and returns home by late evening.
23 September 2025 was no exception, though the entire city and its adjoining areas were badly affected by torrential rain the previous night, leaving Kolkata roads flooded. Knowing that the member eagerly awaits her weekly visit, she waded through knee-deep water, boarded a bus, and reached Howrah station. Almost all trains were cancelled due to severe waterlogging, but as her train was not marked cancelled, she waited and finally managed to board around 10 a.m.
Realising she would be late, she promptly requested a change to her scheduled dashboard time so that her work could be accurately recorded, and also informed the member, the regional representatives, and the Command-and-Control office (CNC) of her delayed arrival. She eventually reached the member’s house around 2:20 p.m., completed her duties, and caught a delayed return train. It was close to 10:45 p.m. when she finally reached home.
Her commitment ensured that the member received uninterrupted care despite inclement weather.

Kudos to Team Support Elders!

Residents of several high-rise complexes along the EM Bypass in Kolkata were severely affected by the recent heavy rains and waterlogging on 23 September 2025. At one such complex in South Kolkata, 17 of our members were confined to their flats for over two days without electricity, water, or food.
Zonal Coordinator Mr S. Panda took charge, ensuring drinking water, candles, bread, and fruits reached each member’s apartment. With lifts out of service due to the power outage, our Member Care Associates (MCAs) carried supplies up as high as the 7th, 8th, and even 10th floors.
Since power supply has still not been restored, Mr Panda and Regional Coach Mr M. Roy have also been collecting members’ cell phones, charging them at our office for 3–4 hours, and returning them so that members could remain in touch with their children, who are constantly checking on their well-being.
Although the situation has started to improve, the city continues to face power outages and food shortages, as shops and markets operate at limited capacity. Through this difficult time, the Support Elders team remains vigilant, resourceful, and fully committed to meeting the needs of our members.

Kudos to Team Support Elders!

Last month, on a Sunday evening, Ms D. Banerjee received a shocking call. The caller, posing as a police officer from Mumbai Police, claimed that there were about 20 pending criminal cases registered against her name, including a fraudulent loan case of Rs 60 crore from Canara Bank.
Our member was stunned. The caller pressed her for personal details—asking about her bank accounts, gold deposits, and other investments. Over the course of an hour-long conversation, she ended up sharing sensitive financial information. After the call, she sat in shock before realising the gravity of what she had done. She immediately called her daughter, who in turn informed our Zonal Coordinator, Mr A. Mirza.
Mr Mirza reached the member’s home early the next morning. He listened to her ordeal, reassured her, and then, on her daughter’s advice, accompanied her to both banks. There, he helped her complete the required paperwork to freeze her accounts. Thanks to this timely intervention, no money was siphoned, and the member was spared what could have been a devastating financial fraud—another crisis averted.

Kudos to Team Support Elders!

A few nights ago, at 11:30 p.m., our member Ms T. Saha got up to switch off her television when she suddenly lost consciousness and fell. When she regained awareness, she found her nose bleeding and her leg numb. She immediately contacted her Zonal Coordinator (ZC) Mr S. Biswas, who, along with MCA Mr C. Guharoy, rushed to her aid.
On arrival, they realised Ms Saha was in no condition to open the door. She managed to throw her keys down from the balcony of the room where she had fallen. The staff quickly entered and found her covered in blood. They helped her to the bathroom, gently washed the blood away, and advised her to go to the hospital. She declined, feeling too exhausted, and requested that they provide immediate care at home.
Using ice from her fridge, they reduced her swelling and massaged her legs. Fearing paralysis, she was relieved to feel sensation returning with their timely intervention. After nearly two hours of attentive care, they assisted her to bed, checked her vitals and blood pressure, and made sure she was calm and comfortable before leaving.

Kudos to Team Support Elders!