Residents of several high-rise complexes along the EM Bypass in Kolkata were severely affected by the recent heavy rains and waterlogging on 23 September 2025. At one such complex in South Kolkata, 17 of our members were confined to their flats for over two days without electricity, water, or food.
Zonal Coordinator Mr S. Panda took charge, ensuring drinking water, candles, bread, and fruits reached each member’s apartment. With lifts out of service due to the power outage, our Member Care Associates (MCAs) carried supplies up as high as the 7th, 8th, and even 10th floors.
Since power supply has still not been restored, Mr Panda and Regional Coach Mr M. Roy have also been collecting members’ cell phones, charging them at our office for 3–4 hours, and returning them so that members could remain in touch with their children, who are constantly checking on their well-being.
Although the situation has started to improve, the city continues to face power outages and food shortages, as shops and markets operate at limited capacity. Through this difficult time, the Support Elders team remains vigilant, resourceful, and fully committed to meeting the needs of our members.

Kudos to Team Support Elders!

Last month, on a Sunday evening, Ms D. Banerjee received a shocking call. The caller, posing as a police officer from Mumbai Police, claimed that there were about 20 pending criminal cases registered against her name, including a fraudulent loan case of Rs 60 crore from Canara Bank.
Our member was stunned. The caller pressed her for personal details—asking about her bank accounts, gold deposits, and other investments. Over the course of an hour-long conversation, she ended up sharing sensitive financial information. After the call, she sat in shock before realising the gravity of what she had done. She immediately called her daughter, who in turn informed our Zonal Coordinator, Mr A. Mirza.
Mr Mirza reached the member’s home early the next morning. He listened to her ordeal, reassured her, and then, on her daughter’s advice, accompanied her to both banks. There, he helped her complete the required paperwork to freeze her accounts. Thanks to this timely intervention, no money was siphoned, and the member was spared what could have been a devastating financial fraud—another crisis averted.

Kudos to Team Support Elders!

A few nights ago, at 11:30 p.m., our member Ms T. Saha got up to switch off her television when she suddenly lost consciousness and fell. When she regained awareness, she found her nose bleeding and her leg numb. She immediately contacted her Zonal Coordinator (ZC) Mr S. Biswas, who, along with MCA Mr C. Guharoy, rushed to her aid.
On arrival, they realised Ms Saha was in no condition to open the door. She managed to throw her keys down from the balcony of the room where she had fallen. The staff quickly entered and found her covered in blood. They helped her to the bathroom, gently washed the blood away, and advised her to go to the hospital. She declined, feeling too exhausted, and requested that they provide immediate care at home.
Using ice from her fridge, they reduced her swelling and massaged her legs. Fearing paralysis, she was relieved to feel sensation returning with their timely intervention. After nearly two hours of attentive care, they assisted her to bed, checked her vitals and blood pressure, and made sure she was calm and comfortable before leaving.

Kudos to Team Support Elders!

Around 12:30 am, Alarm Centre staff member Mr J. Naskar received a panic call via the Mobile App from our member Ms A. Mukherjee, who had fallen while going to the toilet and urgently needed help.
MCA Mr S. Jana, who was on night duty at our Regional Office in Behala, was alerted immediately. He rushed to the member’s residence and arrived within 8 minutes. Fortunately, another resident in the same building opened the gate and let him in.
He found Ms Mukherjee seated on a chair, with visible swelling on her forehead and a bruised finger. The neighbour had helped her up from the floor but was unable to get her back on the bed. Mr Jana gently lifted her and helped her onto the bed. Suspecting a possible fracture in her finger, he offered to take her to the hospital, but the member declined, not wanting to leave home at that hour. Respecting her wishes, he ensured she was comfortable before leaving.
Mr Jana briefed the Zonal Coordinator the next morning, informing him that the member might still require hospital attention and requested staff availability before signing off from duty.

Kudos to Team Support Elders!