Impact

Support Elders

Impact

Exceptional examples of Our Dedicated Service

Duty with dedication

On 17th of July, we received a call at our Kolkata Alarm Centre (AC) from our member, Ms L Sengupta, around 7 p.m. She was feeling unwell and needed immediate help. The AC informed Mr A Das, Member Care Associate (MCA) and asked him to go to her residence. After reaching Ms Sengupta’s residence, Mr Das found that she was having breathing difficulties. He immediately asked the AC to send an ambulance. Mr A. Karmakar, Mr A. R. Shah and Mr S. Rej, who were in charge of the AC at that point of time, immediately booked the ambulance and shared the details with the MCA. In the meantime, Mr Das readied her medical documents and called Mr M. M. Sarkar, Zonal Coordinator (ZC), who knew the member’s medical history and where her medical papers were kept. As soon as the ambulance arrived, Ms Sengupta was escorted to her preferred hospital. When the hospital authorities told the MCA that the insurance papers were not up-to-date, the MCA informed Ms Sengupta’s daughter about the problem. With her permission, he signed on behalf of her and the member was admitted in the hospital. Though it took several hours to complete the formalities, the MCA took permission from the authorities to meet the member before leaving. He then dropped her belongings at her house and finally signed off around midnight.

Support Elders Impact: We give our heart to care for elders

Empathetic and dedicated

Our member Ms A. Sen had not been feeling fine for a couple of days and our Area Coach (AC) Mr P. Shil and Zonal Coordinator (ZC) Mr D. Mondal were in touch with her. On 5th July when the ZC called her, she was unable to speak properly. Sensing a crisis situation, Mr Mondal reached Ms Sen’s house around 9.40 a.m. He found her running a high temperature and having breathing difficulties. The ambulance which had been arranged by Ms S. Malakar and Mr P. Mondal from our Alarm Centre, Kolkata, reached soon after. Ms Sen was taken to her preferred hospital and was admitted in the emergency ward. The ZC took care of the paperwork and smoothly handled the issues that cropped up regarding her cashless service. It was almost 5 p.m. by the time, the ZC finished all the paperwork. He then checked about our member’s health condition and was gratified to know that he had brought Ms Sen at the right time. She was stable after being given oxygen. He left the hospital to hand over Ms Sen’s belongings to her friend and sign off, but the moment he handed over our member’s belongings, he received a call from the hospital, asking him to go there immediately. After completing formalities regarding Ms Sen’s diagnostic tests, the ZC informed Ms Sen’s daughter, whom he had been updating from time to time, about her mother’s health before signing off. Ms Sen’s daughter was all praise with the way Support Elders had admitted her mother to the hospital on time and handled the case.

Support Elders Impact: We give our heart to care for elders

Efficient and dependable

On 26th of June our members, Mr and Ms Sen, were feeling unwell and they called up our National Alarm Centre (NAC). NAC coordinators, Mr S Ghosh and Ms S Malakar, asked Member Care Associate (MCA) Mr S Das, who was near the Sen residence, to reach their house immediately. When the MCA reached the Sen residence, he found that both Mr and Ms Sen were in distress. Ms Sen’s condition seemed to be relatively worse, as she was also feeling dehydrated. Mr Sen’s daughter, who lives in Mumbai, was extremely worried and requested the MCA to accompany both her parents to the nearby hospital. The MCA called up the NAC and requested for an ambulance, which reached within a few minutes. The MCA accompanied Mr and Ms Sen to their preferred hospital, where they were kept in the emergency isolation ward and asked to wait for the mandatory RTPCR test. The MCA started looking into the paperwork and since there were technical issues with the members’ mobile, to avoid delay he completed the formalities from his mobile and assisted them with the preliminary tests. After the preliminary tests were done, Mr Sen was released while Ms Sen was admitted. Since the MCA was still looking into the paperwork and was not comfortable with the idea of Mr Sen managing on his own, he bought the medicines prescribed for Mr Sen and informed the Zonal Coordinator (ZC). The ZC immediately sent another MCA to Mr Sen’s residence to receive Mr Sen and settle him in his home, while Mr Das completed all the formalities in the hospital, got Ms Sen admitted, informed their daughter and signed off for the day.

Support Elders Impact: We give our heart to care for elders

A stitch in time saves the day!

May 10: It was early in the morning when our member, Mr R. K. Ghosh, fell down in his room and found himself unable to get up. His attendant knew exactly what to do in case of an emergency and called our Zonal Co-ordinator (ZC), Mr G. Basak. It was 6.40 am. Mr Basak called the National Alarm Centre (NAC) immediately, had a Code Yellow declared and our Member Care Associate (MCA), Mr A. Das, rushed to his house. He found our member in distress—there was profuse bleeding. He informed the NAC and our ZC and a Code Red was declared. The MCA cleaned up the wound and bandaged it by the time the ambulance arrived and accompanied Mr Ghosh to the hospital.
The doctor stitched up the wound and wanted a scan. Our MCA took care of the paperwork and took Mr Ghosh for the scan, Meanwhile, the ZC had informed his children and assured them that their father was in good hands. Mr Ghosh’s son called the hospital and was assured that there were no internal injury. The MCA accompanied Mr Ghosh to his house, settled him, bought the prescribed medicines and arranged for a night attendant. Only after our member was at ease, did our ZC leave. Later, he also organised a 24-hour attendant with the member’s consent.

Support Elders Impact: We give our heart to care for elders.