On 16th of December 2021, MCA Mr G. Bhowmik received from Mr M. Halder and Ms M. Ganjai, who were manning ALCO, a call to go to our member Mr A. K. Bhattacharjee’s residence immediately because he was feeling unwell. He set off immediately and reached around 10 p.m. Seeing that Mr A. K. Bhattacharjee was experiencing extreme breathing difficulties, he took permission from our member’s wife to hospitalise him. The MCA informed ALCO and requested them to send an ambulance immediately. He then accompanied Mr Bhattacharjee and his wife to a nearby hospital. But after initial check-up, the doctor, suspecting a cardiac problem, requested the MCA to shift Mr Bhattacharjee to a hospital with a better cardiology department. The MCA then accompanied them and admitted our member in another hospital. He ensured Ms Bhattacharjee was comfortably seated before completing the admission-related formalities himself. By then it was almost 2.30 a.m. One of themember’s relatives, who stays outside Kolkata, was worried about Ms Bhattacharjee, but MCA Mr Bhowmik assured him that it was his responsibility to reach her home safely. He booked her a cab, escorted it and waited till she entered her home. By the time he left Mr Bhattacharjee’s residence, it was 3 a.m. He called ALCO as per process, informed the details and signed off. We are happy to say that Mr Bhattacharjee and his relative were extremely pleased with the dedication and responsibility shown by MCA Mr Bhowmik.

Ms M. Talukdar’s differently-abled child, Mr K. K. Talukdar, who is also our member was supposed to get his cataract operation done in a South Kolkata hospital while they stay in Salt Lake. As he cannot understand and converse with an unknown person, the doctor said that someone known had to be with him throughout the procedure. MCA Mr S. Saha, whom Mr Talukdar is familiar with, was given the responsibility to be his companion. As per the current pandemic protocol both Mr Talukdar and the MCA had to have their mandatory RTPCR test done. On the day of the operation, the MCA reached Ms Talukdar’s house around 8:30 a.m. and checked all his medical papers. Then, accompanied by Ms Talukdar’s sister, he took Mr Talukdar to the hospital. The MCA helped the nursing attendants get him ready for the operation. The MCA was permitted to wait just outside the OT in case there was any urgent requirement. Other than going out to purchase two essential medicines prescribed by the doctor, the MCA stayed with Mr Talukdar throughout and kept an eye on him, so that he did not rub his eyes and also to help him eat. In the evening, after completing all the discharge formalities and understanding the medication from the doctor, the MCA brought Mr Talukdar home. He explained the medication and precautions that needed to be taken to Ms Talukdar and signed off at 7.30 p.m. The dedication and care taken by MCA Mr Saha and the Support Elders team was much appreciated by Ms Talukdar.

Our member, Mr S. N. Chowdhury, had to visit his bank for the mandatory annual life certificate submission. He, however, had had an operation sometime back and due to post-surgery complications his lifestyle had been impacted, as he had to always wear a medical apparatus. He got in touch with our Uttarpara branch. MCA Mr K. Mitra, after taking stock of the situation, went to his house and accompanied him to the bank. Since Mr Chowdhury’s attendant was absent that day, the MCA requested Mr Chowdhury to wait in the vehicle, while he went inside the bank to make the necessary arrangements. The bank was very crowded and there were at least 45 people waiting to submit their life certificates. Since it would be difficult for Mr Chowdhury to wait that long, the MCA went to the Branch Manager’s room and explained the situation. After getting his permission, the MCA requested the people waiting in the que to consider Mr Chowdhury’s condition. After getting permission from everyone, the MCA escorted the member to the bank. As Mr Chowdhury’s biometric was not matching, they completed the paperwork manually, with the help of the Branch Manager. Within 15 minutes the task was completed and the member was taken back home. The MCA’s dedication and the empathetic response was appreciated by the member.

On 7 th September, our member, Mr C. Manchala’s attendant did not turn up. When Mr and Ms Manchala’s repeated calls went unanswered, they got very worried, as they depended on the attendant for Mr Manchala’s medicines. They called up our MCA Mr. J. Srinivasulu, who assured them that he would look into the problem immediately. Mr Srinivasulu tried to call the attendant, but his calls also went unanswered. Mr Srinivasulu sent MCA Mr S. Reddy to the Manchala residence. Mr Reddy checked Mr Manchala’s prescriptions and organised all his medicines for the day and the following day. On the other hand, Mr Srinivasulu arranged for another attendant for Mr Manchala and ensured that the attendant reached the members’ house the next day. Mr and Ms Manchala were very appreciative of the manner in which Mr Srinivasulu and Mr Reddy handled the situation.