On 20 th March at 10.45 pm RC Mr S. Alam received a WhatsApp message from Mr T K Batyabal’s daughter stating that there was a water crisis at her father’s house which required to be resolved on an urgent basis. The regular water supply that they received through the KMC pipelines had stopped, leading to a problematic situation. Being alone in this condition, things were becoming difficult and unmanageable for her father, and his daily routine was getting hampered. She requested Support Elders to help her father in this regard.
The next day ZC Mr D. Mandal reached the KMC office at 10.00 am. He spoke to the office-in-charge, explained the situation to him, and requested for an immediate action. They sent labourers to check the water pipes. The pipeline was choked and thus resulted in this water problem. Mr Mandal stood there for three hours till the work was going on, to confirm that the pipelines were checked all through, cleaned and water flow was restored. He didn’t leave the site even once, till the work was going on. Then he checked the water inflow points of the member’s house to ensure that the problem was completely resolved.
Being convinced that there was no further water problem and after assuring Mr Batyabal that the problem had been resolved, he left for his next assignment.
Kudos to the Support Elders team!

Support Elders Impact: We give our heart to care for elders

Our member Ms K. Chakraborty’s husband, called ZC Mr M. K Poddar on 26 February stating that his wife was in a critical condition and required immediate attention. Mr Poddar instantly informed his senior about it and started for the member’s house. Knowing the urgency of the situation, he took up the matter himself, and didn’t wait for any field operation staff, as they were far from the place of duty. He notified the ambulance on the way and reached the member’s house within 11 minutes. On reaching the venue, Mr Poddar found the member had vomited blood and was lying senseless. It was an absolute critical situation. While mentally planning the mode of operation, he swiftly collected the medical documents. By then the ambulance had also come in and our member was moved instantly to a nearby super speciality hospital.
The doctor there marvelled the ZC for his prompt decision and for bringing the member to the hospital in time. Had he delayed even a bit, there could have been a disaster.
Keep up this ‘service before self’ attitude Mr Poddar. Great work team Support Elders!

Support Elders Impact: We give our heart to care for elders

On 22 February, after midnight, at 12:58 a.m. MCA Mr A. Haldar received a call from ALCO stating an emergency. He immediately started and reached the member, Mr K. Roy’s house within 12 minutes. On the way he had informed the ambulance which had also reached at the same time. After MCA Mr Haldar reached the member’s flat, he found his oxygen level dipping. He immediately asked for the medical documents for hospitalisation. Mr Roy being unable to speak, just pointed at the place where the documents were kept. Since there was no wheelchair in the house, the MCA looked around and brought a revolving chair. He along with the Ambulance attendant seated Mr Roy in it. Mr Haldar took the documents in one hand, carried the oxygen cylinder in his other arm and steered the member out of the flat and into the lift. Our member, Mr K. Roy stays on the 6th floor and the lift is so small that it is difficult for 2 people to travel in it. Somehow, the MCA managed to get the member to the ground floor. Once out of the lift, the MCA with the help of the Ambulance attendant made Mr Roy lay down on the stretcher in the ambulance.
He then followed the ambulance on his bike to the Hospital, took care of all the paperwork and ensured that the member was admitted immediately and taken care of properly. He waited over there till the member’s oxygen level was restored to normal, being satisfied that he was fine, MCA Mr Haldar left the hospital.
Great work team Support Elders!

Support Elders Impact: We give our heart to care for elders

On 20th January 2022 at 4.00 p.m., during the daily call, there was a service request from our member Ms S. Basu. She wanted some formalities to be completed, related to her mobile phone connection. First of all, her late husband’s name had to be replaced by her own. Secondly, she wanted the payment service option to be changed from the existing prepaid service to post-paid service, as there was some dispute with excessive billing. As per her request, on the day of the scheduled weekly visit, MCA Mr N. Saha was assigned the job with all the details. Mr Saha went to the service provider’s outlet, explained the requirements and told them that our member is aged and confined to bed, so, would not be able to come to the outlet. The officials gave no other option but to bring the member once, to click her photo as ID proof on their system, to change the name.
Mr Saha informed Ms S. Basu about it. Since, she was anxious about travelling in that condition, Mr Saha convinced her that he will ensure that she feels no discomfort while travelling. He then booked a cab and with the help of the cab driver lifted Ms Basu, carried her on his shoulder and seated her in the cab. He then accompanied her to the service provider’s outlet. He first went in and spoke to the office-in-charge, informed him about her health and made sure that Ms Basu’s formalities were completed fast and on an urgent basis. He requested them to arrange for a chair and then carried her into the office. While they were completing the ID proof process, Mr Saha paid the outstanding amount, got all doubts clarified and noted all details from them. He then called the cab, which was waiting in the parking area, in front of the outlet, carried Ms Basu to the cab, comfortably seated her in it and brought her safely back home. Mr Saha waited for a while until the member was at ease, then he handed over to her all the documents, made her understand the details and then signed off.