“Reliable service across cities
I am extremely thankful to Support Elders for the services you are providing to my parents. The Hyderabad team is very caring and is always there when in need, just a call away.” – Mr. S. Manchala
"Serving our members as we serve our parents
The greatest joy about serving with Support Elders is receiving so many opportunities to serve our elders; treating them like our parents and doing whatever it takes to deliver succour to them." - Rabin Saha, Coordinator, Support Elders
How we work
Elder Care Services in Hyderabad
Support Elders offers premier Elder Care Services in Hyderabad, dedicated to ensuring the well-being and comfort of seniors. Our compassionate team provides personalized assistance to elders, encompassing healthcare, medical emergencies, community building and daily activities. With a focus on independent living and enhancing quality of life, we strive to create a sustainable ecosystem by providing comprehensive support to elders in the comfort of their own homes in Hyderabad.
CORE
SOLUTIONS
Technology based comprehensive support (Core Solutions)
Our unique range of solutions is broadly clubbed under Core and Supplementary options along with an independent range of solutions to support positive ageing. They collectively deliver the entire range of our services, which are compelling.
App-based Support Elders Membership (ASEM)
24x7 Medical Emergency help at a click on the Support Elders App. Regular check-in calls and access to an entire community through online and offline events, help needed like assistance for out-of-home work as well as a host of other membership benefits.
Click Here for Service details & Charges
App-based Support Elders Membership (ASEM)
We respect our members’ right to choose the level of care they want. This is exactly what ASEM allows the members to do through the Support Elders App!
One of the biggest worries for the elders as well as their immediate relatives is the unpredictability of a medical emergency situation. Most of the times, the fear of such an eventuality, and not necessarily an actual situation, inhibits the elderly from leading a normal life.
Our Support Elders App immediately connects the member with our Alarm Centre on a mere click on the App, either at home or outside. With the in-built location tracker, the Alarm Centre knows the exact location of the member.
After verifying the nature of the medical emergency, the Alarm Centre immediately contacts a reputed and enlisted ambulance service provider for immediate transportation to a preferred, pre-defined hospital and also simultaneously contacts our Member Care Associates (who are primarily ex-servicemen) to accompany the member to the hospital. At the hospital, our staff ensures that the member is attended to and if advised by the doctor, takes adequate care to admit the member and ensure emergency medical intervention at the hospital. The Alarm Centre also informs the care sponsor at the earliest.
Press Alert Button on Support Elders App
Get assistance
Help is on the way
Preferred pre-decided Hospital
Besides, taking care of our members’ medical emergencies and exigencies, the Support Elders App also enables our members to be a part of the vibrant elder community, attend online and offline events, get help for out-of-home work and a host of other membership benefits.
Click here to know the Supplementary Solutions and Subscription Options & Charges.
- 24x7 Medical Emergency Support
- We Care:
- We call up every day at a pre-defined time to enquire about the member’s well-being.
- Get help for out-of-home work with the convenience of choosing a suitable day and time and getting instant confirmation by paying the subscription amount through the Support Elders App.
- Exclusive information about our online and offline events.
- Pre-booking of offline events in your city.
- Community building and activities with like-minded people.
- Access to our ever-increasing and diverse ecosystem of service providers specialising in geriatric issues.
- 24x7 Availability of Support Elders Alarm Centre for any kind of assistance regarding your ASEM service.
- Download Scope of Service
ASEM includes:
Membership Type
Options
Duration (Months)
More Care. More Confidence - Add these Supplementary Solutions for more peace of mind
Member Logistics Management
Options
We manage and track the complete medical logistics, regular requirement of groceries, vegetables, fruits and other food items as well as regular requirement of home hygiene of the member depending on the option selected above, thereby providing the member and/or their care sponsor more peace of mind in terms of a single point of contact. This Dedicated Care Manager will be available for 10 or 15 hours (depending on the option selected) in a month to help in:
Medical Logistics
- Taking appointments and visiting the doctor
- Scheduling and taking the member for diagnostic tests and procedures
- Planning and preparing for a visit to the doctor or the diagnostic test centre
- Collecting medical reports
- Tracking medicine purchase, stocking, and stock-taking
- Updating and sending data to the member or care sponsor
- Adhere to the Nutrition list provided by the Doctor / Nutritionist.
Food Management
- Adhere to the Nutrition list provided by the Doctor / Nutritionist
- Adhere to the standard monthly requirement of groceries and food items
- Check the stock of groceries and food items available at home and ensure the balance is purchased and delivered
- Adhere to any list of groceries and food items to be purchased if it is provided by a member / sponsor
- Adhere to the fixed monthly utility order / purchase and payments
Home Hygiene Management
- Ensure that AMC (Annual Maintenance Contract), if any are within the validity period and ensure the renewal is done on time
- Ensure that the housekeeper / attendant follows the standard weekly cleaning & maintenance schedule
- Ensure that any complaints related to the Household electrical equipment are attended to
The member has the flexibility to add more hours of availability of the dedicated care manager by opting for multiple instances of this service
The following combinations can be opted for to avail of this service:
- Module 1: Only Medical Logistics Management
- Module 2: Medical Logistics Management & Food Management
- Module 3: Medical Logistics Management & Home Hygiene Management
- Module 4: Food Management & Home Hygiene Management
- Module 5: Medical Logistics Management, Food Management & Home Hygiene Management
Expense Reimbursement Service To add this service please call our 24x7 Infoline
This service takes care of the member’s day-to-day financial responsibilities and obligations. We help members to decide the budget and provide detailed accounts with feedback against the decided sum of money that is given to us for this purpose by the member or sponsor
Out-of-Home Assistance
Our staff visits the member for fixed duration of 2.5 hours per visit every week on a pre-defined and mutually agreed day and time to help with out-of-home work—work at the bank or post office; accompany member to salon, diagnostics or doctor’s chamber; utility bill payment/utility booking; and other support to help the member live independently.
Medical Emergency Alert Solution (MEAS)
24×7 Medical Emergency help at a click on the Support Elders App. Get regular check-in calls, access to an entire community through online and offline events and support for Out-of Home Assistance.
Click Here for Service details & Charges
Medical Emergency Alert Solution (MEAS)
One of the biggest worries for the elders as well as their immediate relatives is the unpredictability of a medical emergency situation. Most of the times, the fear of such an eventuality, and not necessarily an actual situation, inhibits the elderly from leading a normal life.
Our Support Elders App immediately connects the member with our Alarm Centre on a mere click on the App, either at home or outside. With the in-built location tracker, the Alarm Centre knows the exact location of the member.
After verifying the nature of the medical emergency, the Alarm Centre immediately contacts a reputed and enlisted ambulance service provider for immediate transportation to a preferred, pre-defined hospital and also simultaneously contacts our Member Care Associates (who are primarily ex-servicemen) to accompany the member to the hospital. At the hospital, our staff ensures that the member is attended to and if advised by the doctor, takes adequate care to admit the member and ensure emergency medical intervention at the hospital. The Alarm Centre also informs the care sponsor at the earliest.
Besides, taking care of our members’ medical emergencies and exigencies, the Support Elders App also enables our members to be a part of the vibrant elder community, attend online and offline events, get help for out-of-home work and a host of other membership benefits.
Press Alert Button on Support Elders App
Get assistance
Help is on the way
Preferred pre-decided Hospital
Click here to know the Supplementary Solutions and Subscription Options & Charges.
- 24x7 Medical Emergency Support
- Weekly visits: A duration of 2.5 hours per visit every week on a pre-defined and mutually agreed day and time of the week to do out-of home work. The member has the flexibility to add more hours to the weekly visits by opting for our Supplementary Solution – Out-of-Home Assistance, in addition to MEAS
- We Care:
- We call up every day at a pre-defined time to enquire about the member’s well-being.
- Provide exclusive information about our online and offline events.
- Pre-booking of offline events in your city.
- Community building and activities with like-minded people.
- Access to our ever-increasing and diverse ecosystem of service providers specialising in geriatric issues.
- 24x7 Availability of Support Elders Alarm Centre for any kind of assistance regarding your MEAS service.
- Download Scope of Service
- 24x7 Medical Emergency Help
- Fortnightly Visits: A fixed duration of 2.5 hours per visit every fortnight on a pre-defined and mutually agreed day and time of the week to do out-of home work. The member has the flexibility to add more hours to the fortnightly visits by opting for our Supplementary Solution – Out-of-Home Assistance, in addition to MEAS LITE
- Daily calls: The Alarm Centre calls up every day at a pre-defined time to enquire about the member’s well-being
- 24X7 free referral service: Assistance for different kinds of services by calling the Alarm Centre
- Download Scope of Service
MEAS includes:
Membership Type
Options
Duration (Months)
More Care. More Confidence - Add these Supplementary Solutions for more peace of mind
Member Logistics Management
Options
We manage and track the complete medical logistics, regular requirement of groceries, vegetables, fruits and other food items as well as regular requirement of home hygiene of the member depending on the option selected above, thereby providing the member and/or their care sponsor more peace of mind in terms of a single point of contact. This Dedicated Care Manager will be available for 10 or 15 hours (depending on the option selected) in a month to help in:
Medical Logistics
- Taking appointments and visiting the doctor
- Scheduling and taking the member for diagnostic tests and procedures
- Planning and preparing for a visit to the doctor or the diagnostic test centre
- Collecting medical reports
- Tracking medicine purchase, stocking, and stock-taking
- Updating and sending data to the member or care sponsor
- Adhere to the Nutrition list provided by the Doctor / Nutritionist.
Food Management
- Adhere to the Nutrition list provided by the Doctor / Nutritionist
- Adhere to the standard monthly requirement of groceries and food items
- Check the stock of groceries and food items available at home and ensure the balance is purchased and delivered
- Adhere to any list of groceries and food items to be purchased if it is provided by a member / sponsor
- Adhere to the fixed monthly utility order / purchase and payments
Home Hygiene Management
- Ensure that AMC (Annual Maintenance Contract), if any are within the validity period and ensure the renewal is done on time
- Ensure that the housekeeper / attendant follows the standard weekly cleaning & maintenance schedule
- Ensure that any complaints related to the Household electrical equipment are attended to
The member has the flexibility to add more hours of availability of the dedicated care manager by opting for multiple instances of this service
The following combinations can be opted for to avail of this service:
- Module 1: Only Medical Logistics Management
- Module 2: Medical Logistics Management & Food Management
- Module 3: Medical Logistics Management & Home Hygiene Management
- Module 4: Food Management & Home Hygiene Management
- Module 5: Medical Logistics Management, Food Management & Home Hygiene Management
Expense Reimbursement Service To add this service please call our 24x7 Infoline
This service takes care of the member’s day-to-day financial responsibilities and obligations. We help members to decide the budget and provide detailed accounts with feedback against the decided sum of money that is given to us for this purpose by the member or sponsor
Out-of-Home Assistance
Our staff visits the member for fixed duration of 2.5 hours per visit every week on a pre-defined and mutually agreed day and time to help with out-of-home work—work at the bank or post office; accompany member to salon, diagnostics or doctor’s chamber; utility bill payment/utility booking; and other support to help the member live independently.
Well@Home
A technology-backed comprehensive solution, including 24X7 Medical Emergency Help and Remote Sensor-based Monitoring of health and other parameters to ensure comfort and convenience.
Click Here for Service details & Charges
Well @ Home
A technology-backed comprehensive solution, including 24x7 Medical Emergency help and Remote Sensor-based Monitoring of health and other parameters to ensure comfort and convenience.
Service details: This comprehensive technology-backed solution captures relevant data, using specific sensor devices, to enable effective tracking and monitoring of all pre-selected parameters, at the home of the members. A dedicated Care Integrator ensures that the health parameters are recorded as well as made available to the members and sponsors. Our Alarm Centre as well as the member’s doctor can also access this data and even define the thresholds of the health parameters measured and define the medical rules, based on these thresholds. Members can also avail one virtual free medical consultation per month with our panel of UK based renowned doctors on a pre-decided date. This information is also useful in scheduling doctor visits, and identifying chronic diseases for further medical examination and upgrading required solutions for the members
Click here to know the Supplementary Solutions and Subscription Options & Charges.
- Comprehensive tracking through devices: Sensor devices allow tracking of certain health parameters like heart rate, respiratory rate, stress level, sleep summary, no contact blood pressure and others. A customised report is generated from the health scores and the trend of medical necessities is derived.
- Free Medical Consultation: One free virtual medical consultation per month with our panel of UK based renowned doctors on a pre-decided date for the members. Sponsors are also welcome to join the virtual consultation. Notification for the date of consultation will be sent to members.
- Care Integrators: The dedicated Care Integrator visits the member at regular intervals to ensure accurate working of devices. They report any maintenance requirement, breakdown and replacement of devices. In advanced care solutions, the Care Integrators ensure coordination with the doctors as well as other medical needs of the member.
- Medical Emergency Alert Solution: In case of a medical emergency, our Support Elders App also connects the member with our Alarm Centre on a mere click on the App, either at home or outside. With the in-built location tracker, the Alarm Centre knows the exact location of the member. An ambulance is arranged and our staff accompanies the member to the hospital and is there till he/she is attended to and looks into all admission formalities and paperwork, if required.
- In room Sensors (optional): In-house sensors are optional. Will vary according to medical requirement.
- We Care:
- We call up every day at a pre-defined time to enquire about the member’s well-being.
- Provide exclusive information about our online and offline events.
- Pre-booking of offline events in your city.
- Community building and activities with like-minded people.
- Access to our ever-increasing and diverse ecosystem of service providers specialising in geriatric issues.
- Download Scope of Service
- Medical Emergency Alert Solution: 24X7 Medical Emergency Help through a Smart wristband. An ambulance is arranged and our staff accompanies the member to the hospital and is there till he/she is attended to
- Weekly visits: A fixed duration of 1.5 hours per visit every week on a pre-defined and mutually agreed day and time of the week to do out-of-home work. The member has the flexibility to add more hours to the weekly visits by opting for our Supplementary Solution – Out-of-Home Assistance, in addition to Well @ Home
- Daily calls: The National Alarm Centre (NAC) calls up at a pre-defined time to enquire about the member’s wellbeing
- 24X7 free referral : Service for any kind of assistance by calling the NAC anytime 24x7
- Remote Health Monitoring with health data for our Alarm Centre to access. Alerts will get triggered when threshold-based values, defined by the doctor of the member, are breached
- Download Scope of Service
Well @ Home includes:
Membership Type
Options
Duration (Months)
More Care. More Confidence - Add these Supplementary Solutions for more peace of mind
Member Logistics Management
Options
We manage and track the complete medical logistics, regular requirement of groceries, vegetables, fruits and other food items as well as regular requirement of home hygiene of the member depending on the option selected above, thereby providing the member and/or their care sponsor more peace of mind in terms of a single point of contact. This Dedicated Care Manager will be available for 10 or 15 hours (depending on the option selected) in a month to help in:
Medical Logistics
- Taking appointments and visiting the doctor
- Scheduling and taking the member for diagnostic tests and procedures
- Planning and preparing for a visit to the doctor or the diagnostic test centre
- Collecting medical reports
- Tracking medicine purchase, stocking, and stock-taking
- Updating and sending data to the member or care sponsor
- Adhere to the Nutrition list provided by the Doctor / Nutritionist.
Food Management
- Adhere to the Nutrition list provided by the Doctor / Nutritionist
- Adhere to the standard monthly requirement of groceries and food items
- Check the stock of groceries and food items available at home and ensure the balance is purchased and delivered
- Adhere to any list of groceries and food items to be purchased if it is provided by a member / sponsor
- Adhere to the fixed monthly utility order / purchase and payments
Home Hygiene Management
- Ensure that AMC (Annual Maintenance Contract), if any are within the validity period and ensure the renewal is done on time
- Ensure that the housekeeper / attendant follows the standard weekly cleaning & maintenance schedule
- Ensure that any complaints related to the Household electrical equipment are attended to
The member has the flexibility to add more hours of availability of the dedicated care manager by opting for multiple instances of this service
The following combinations can be opted for to avail of this service:
- Module 1: Only Medical Logistics Management
- Module 2: Medical Logistics Management & Food Management
- Module 3: Medical Logistics Management & Home Hygiene Management
- Module 4: Food Management & Home Hygiene Management
- Module 5: Medical Logistics Management, Food Management & Home Hygiene Management
Digital Tracking & Monitoring Services
Expense Reimbursement Service To add this service please call our 24x7 Infoline
This service takes care of the member’s day-to-day financial responsibilities and obligations. We help members to decide the budget and provide detailed accounts with feedback against the decided sum of money that is given to us for this purpose by the member or sponsor
Out-of-Home Assistance
Our staff visits the member for fixed duration of 2.5 hours per visit every week on a pre-defined and mutually agreed day and time to help with out-of-home work—work at the bank or post office; accompany member to salon, diagnostics or doctor’s chamber; utility bill payment/utility booking; and other support to help the member live independently.
