An amount of Rs 10,000 went missing from octogenarian Mr Ghatak’s bank account. The frail gentleman, with failing health, could not visit the bank without assistance. Climbing down four floors of the building, which housed his flat and climbing into a cycle rickshaw, was a tough task for him. His wife too was ailing.

Mr Ghatak reposed faith in a Support Elders Member Care Associate and authorised him to take up the case with the concerned bank on his behalf. When the MCA approached the bank, its manager accused Mr Ghatak of revealing his bank account details to fraudsters over phone. After confirming with Mr Ghatak that no such thing happened, the MCA got back to the bank with a proper complaint letter from the member and explained to the bank manager.

What followed was a prolonged exercise of the MCA running around carrying complaint letters from Mr Ghatak to the bank branch and its head office in BBD Bag. Copy letters were also sent to the bank headquarters in Delhi through courier and speed post.

Finally, after a month, our staff’s efforts paid off. The amount was credited back to our member’s bank account. But barely two hours later, it was again debited from his account. Mr Ghatak was extremely miffed. So, the MCA again rushed to the bank branch and met the manager.

This time, the staff hinted at taking recourse to the consumers’ forum in the case. That did the trick. Mr Ghatak got back the amount in his account that very evening.

Moreover, a woman employee of the bank came over to Mr Ghatak’s residence to apologise to him. The smile was back on our member’s face and he lauded Support Elders for a job well done! He even admitted that had it not been for Support Elders, he wouldn’t have got back his money.

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