The increasing health complications of Mr Guha made his Mumbai-based son enrol him with Support Elders. Shuttling between Mumbai and Kolkata started taking a toll on his work.

His father’s debilitating Parkinson’s Disease and chronic obstructive pulmonary disease (COPD) had put his mother, a patient of dementia, and him in a spot. Closed-circuit television cameras were installed in their flat for his son’s online access. The Support Elders care manager took over their health and finance management. From getting the Guhas medically checked up at regular intervals to buying their medicines, checking medicine consumption through caregivers and paying off their bills and buying their groceries, the care manager kept tabs on the couple’s day-to-day affairs.

Once Support Elders got a call from the Guhas’ caregiver that the couple were not responding to her calls till late in the morning. Immediately, a staff rushed to the Guhas’ flat and found them suffering from high fever. The care manager informed the son about the situation and recommended that they needed to be rushed to the hospital for immediate medical attention. The care manager then evacuated Mr Guha in an ambulance to the hospital. There, the Member Care Associates took care of him and kept updating his son on the daily progress post daily visits to the hospital till he was released.

Unfortunately, Mr Guha suffered a relapse within a few days of his release. The son had come to Kolkata and left for Mumbai just the previous day. Again, Support Elders helped hospitalise him without his son needing to rush back. The staff kept intimating his son till Mr Guha recovered and was released.

Support Elders Impact: We are always there with them

An amount of Rs 10,000 went missing from octogenarian Mr Ghatak’s bank account. The frail gentleman, with failing health, could not visit the bank without assistance. Climbing down four floors of the building, which housed his flat and climbing into a cycle rickshaw, was a tough task for him. His wife too was ailing.

Mr Ghatak reposed faith in a Support Elders Member Care Associate and authorised him to take up the case with the concerned bank on his behalf. When the MCA approached the bank, its manager accused Mr Ghatak of revealing his bank account details to fraudsters over phone. After confirming with Mr Ghatak that no such thing happened, the MCA got back to the bank with a proper complaint letter from the member and explained to the bank manager.

What followed was a prolonged exercise of the MCA running around carrying complaint letters from Mr Ghatak to the bank branch and its head office in BBD Bag. Copy letters were also sent to the bank headquarters in Delhi through courier and speed post.

Finally, after a month, our staff’s efforts paid off. The amount was credited back to our member’s bank account. But barely two hours later, it was again debited from his account. Mr Ghatak was extremely miffed. So, the MCA again rushed to the bank branch and met the manager.

This time, the staff hinted at taking recourse to the consumers’ forum in the case. That did the trick. Mr Ghatak got back the amount in his account that very evening.

Moreover, a woman employee of the bank came over to Mr Ghatak’s residence to apologise to him. The smile was back on our member’s face and he lauded Support Elders for a job well done! He even admitted that had it not been for Support Elders, he wouldn’t have got back his money.

Support Elders Impact: We do our best to relieve your tension