A few years ago, Ms Gupta led a rather difficult life, with ceaseless health complications. In fact, she used to be frequently hospitalised, and even put in the ICCU. Doctors had advised brain surgery for Ms Gupta, which her physician brother decided against and enrolled her with Support Elders.

When Ms Gupta became a member of Support Elders, she had lost her speech and movement. The Care Manager took charge of her health and financial management. From following up with the doctors and tests, arranging physiotherapists and domestic staff to looking after her expense reimbursement, Support Elders shouldered the entire responsibility.

Gradually, Ms Gupta, began to get up from the bed with assistance and began to use her wheelchair. In fact, she has now started walking around her flat with a distinct confidence. The lady even celebrated her 92nd birthday with great pomp earlier this year, with guests and well-wishers.

Support Elders Impact: Getting them back on their feet

Mr Basu had many health issues when he first enrolled with Support Elders. He needs to be regularly taken for dialysis. The Member Care Associates take him for evening dialysis sessions to the hospital, which take hours, often extending till midnight. Each session takes at least four hours to complete and the elderly feels weak for hours after each session gets over.

The Support Elders staff gives Mr Basu ample time to recover from the effects of the dialysis sessions to ensure that blood circulation is back to normal in Mr Basu’s limbs before ferrying him home by ambulance. The care extended to Mr Basu ensures that he is able to move around his flat on other days. The closeness he has developed with the Member Care Associates helps stem his depression as well.

Support Elders Impact: Helping to heal physically and mentally

Mr Banerjee felt uneasy in the middle of the night. His wife summoned a doctor who advised immediate hospitalisation. She alerted the Support Elders National Alarm Centre. Within half an hour, a Member Care Associate arrived with an ambulance and ferried him to the emergency wing of a preferred hospital.

Support Elders extended full support to Ms Banerjee during that period from enquiring about Mr Banerjee’s health and updating their children to withdrawing money from the bank on her behalf. On Mr Banerjee’s release, Support Elders arranged for a Fowler bed, besides nursing care.

The daily calls and the weekly visits lifted the spirit of the couple. As Ms Banerjee got busy with her household work and schedule, the Member Care Associate gave Mr Banerjee company to keep him cheerful and forget the pain of being confined to the bed.

Support Elders Impact: Being part of the big Support Elders family

The increasing health complications of Mr Guha made his Mumbai-based son enrol him with Support Elders. Shuttling between Mumbai and Kolkata started taking a toll on his work.

His father’s debilitating Parkinson’s Disease and chronic obstructive pulmonary disease (COPD) had put his mother, a patient of dementia, and him in a spot. Closed-circuit television cameras were installed in their flat for his son’s online access. The Support Elders care manager took over their health and finance management. From getting the Guhas medically checked up at regular intervals to buying their medicines, checking medicine consumption through caregivers and paying off their bills and buying their groceries, the care manager kept tabs on the couple’s day-to-day affairs.

Once Support Elders got a call from the Guhas’ caregiver that the couple were not responding to her calls till late in the morning. Immediately, a staff rushed to the Guhas’ flat and found them suffering from high fever. The care manager informed the son about the situation and recommended that they needed to be rushed to the hospital for immediate medical attention. The care manager then evacuated Mr Guha in an ambulance to the hospital. There, the Member Care Associates took care of him and kept updating his son on the daily progress post daily visits to the hospital till he was released.

Unfortunately, Mr Guha suffered a relapse within a few days of his release. The son had come to Kolkata and left for Mumbai just the previous day. Again, Support Elders helped hospitalise him without his son needing to rush back. The staff kept intimating his son till Mr Guha recovered and was released.

Support Elders Impact: We are always there with them