“I cannot say enough about 'Support Elders'. In Durgapur,
they look after my mother so well."
– (Daughter of Ms D. Dutta), Australia
"Serving our members as we serve our parents
The greatest joy about serving with Support Elders is receiving so many opportunities to serve our elders; treating them like our parents and doing whatever it takes to deliver succour to them." - Rabin Saha, Coordinator, Support Elders
How we work
CORE
SOLUTIONS
Technology based comprehensive support (Core Solutions)
Our unique range of solutions is broadly clubbed under Core and Supplementary options along with an independent range of solutions to support positive ageing. They collectively deliver the entire range of our services, which are compelling.
Medical Emergency Alert Solution (MEAS)
24x7 Medical Emergency help at a touch of a button, through a GPS tracked wristband. Regular check-in calls and support for Out-of Home Assistance.
Click Here for Service details & Charges
Medical Emergency Alert Solution (MEAS)
One of the biggest worries for the elders as well as their immediate relatives is the unpredictability of a medical emergency situation. Most of the times, the fear of such an eventuality, and not necessarily an actual situation, inhibits the elderly from leading a normal life.
Our smart and lightweight wristband immediately connects the member with our Alarm Centre when the emergency alarm button is pressed, either at home or outside. With the in-built location tracker, the Alarm Centre knows the exact location of the member.
After verifying the nature of the medical emergency, the Alarm Centre immediately contacts a reputed and enlisted ambulance service provider for immediate transportation to a preferred, pre-defined hospital and also simultaneously contacts our Member Care Associates (who are primarily ex-servicemen) to accompany the member to the hospital. At the hospital, our staff ensures that the member is attended to and if advised by the doctor, takes adequate care to admit the member and ensure emergency medical intervention at the hospital. The Alarm Centre also informs the care sponsor at the earliest.
Press help button
Get assistance
Help is on the way
Preferred pre-decided Hospital
Click here to know the Supplementary Solutions and Subscription Options & Charges.
- 24x7 Medical Emergency Help
- Automatic Fall Alert
- Weekly visits: A fixed duration of 2.5 hours per visit every week on a pre-defined and mutually agreed day and time of the week to do out-of home work. The member has the flexibility to add more hours to the weekly visits by opting for our Supplementary Solution – Out-of-Home Assistance, in addition to MEAS
- Daily calls: The Alarm Centre calls up every day at a pre-defined time to enquire about the member’s well-being
- 24X7 free referral service: Assistance for different kinds of services by calling the Alarm Centre
- Download Scope of Service
- 24x7 Medical Emergency Help
- Fortnightly Visits: A fixed duration of 2.5 hours per visit every fortnight on a pre-defined and mutually agreed day and time of the week to do out-of home work. The member has the flexibility to add more hours to the fortnightly visits by opting for our Supplementary Solution – Out-of-Home Assistance, in addition to MEAS LITE
- Daily calls: The Alarm Centre calls up every day at a pre-defined time to enquire about the member’s well-being
- 24X7 free referral service: Assistance for different kinds of services by calling the Alarm Centre
- Download Scope of Service
MEAS includes:
Membership Type
Options
Duration (Months)
More Care. More Confidence - Add these Supplementary Solutions for more peace of mind
Member Logistics Management
Options
We manage and track the complete medical logistics, regular requirement of groceries, vegetables, fruits and other food items as well as regular requirement of home hygiene of the member depending on the option selected above, thereby providing the member and/or their care sponsor more peace of mind in terms of a single point of contact. This Dedicated Care Manager will be available for 10 or 15 hours (depending on the option selected) in a month to help in:
Medical Logistics
- Taking appointments and visiting the doctor
- Scheduling and taking the member for diagnostic tests and procedures
- Planning and preparing for a visit to the doctor or the diagnostic test centre
- Collecting medical reports
- Tracking medicine purchase, stocking, and stock-taking
- Updating and sending data to the member or care sponsor
- Adhere to the Nutrition list provided by the Doctor / Nutritionist.
Food Management
- Adhere to the Nutrition list provided by the Doctor / Nutritionist
- Adhere to the standard monthly requirement of groceries and food items
- Check the stock of groceries and food items available at home and ensure the balance is purchased and delivered
- Adhere to any list of groceries and food items to be purchased if it is provided by a member / sponsor
- Adhere to the fixed monthly utility order / purchase and payments
Home Hygiene Management
- Ensure that AMC (Annual Maintenance Contract), if any are within the validity period and ensure the renewal is done on time
- Ensure that the housekeeper / attendant follows the standard weekly cleaning & maintenance schedule
- Ensure that any complaints related to the Household electrical equipment are attended to
The member has the flexibility to add more hours of availability of the dedicated care manager by opting for multiple instances of this service
The following combinations can be opted for to avail of this service:
- Module 1: Only Medical Logistics Management
- Module 2: Medical Logistics Management & Food Management
- Module 3: Medical Logistics Management & Home Hygiene Management
- Module 4: Food Management & Home Hygiene Management
- Module 5: Medical Logistics Management, Food Management & Home Hygiene Management
Expense Reimbursement Service To add this service please call our 24x7 Infoline
This service takes care of the member’s day-to-day financial responsibilities and obligations. We help members to decide the budget and provide detailed accounts with feedback against the decided sum of money that is given to us for this purpose by the member or sponsor
Out-of-Home Assistance
Our staff visits the member for fixed duration of 2.5 hours per visit every week on a pre-defined and mutually agreed day and time to help with out-of-home work—work at the bank or post office; accompany member to salon, diagnostics or doctor’s chamber; utility bill payment/utility booking; and other support to help the member live independently.
Well@Home
A technology-backed comprehensive solution, including 24X7 Medical Emergency Help and Remote Sensor-based Monitoring of health and other parameters to ensure comfort and convenience.
Click Here for Service details & Charges
Well @ Home
A technology-backed comprehensive solution, including 24X7 Medical Emergency Alert Solution and Remote Sensor-based Monitoring of health and other parameters to ensure comfort and convenience.
This comprehensive technology-backed solution captures relevant data, using specific sensor devices, to enable effective tracking and monitoring of all pre-selected parameters, at the home of the members. A dedicated Care Integrator ensures that the health parameters are recorded as well as sent to the pre-defined stakeholders and health reports are sent to the members to access the data, as and when required. Our Alarm Centre as well as the member’s doctor can also access this data and even define the thresholds of the health parameters measured and define the medical rules, based on these thresholds. This information is also useful in scheduling doctor visits, and identifying chronic diseases for further medical examination and upgrading required solutions for the members.
Click here to know the Supplementary Solutions and Subscription Options & Charges.
- Comprehensive tracking through devices: Sensor devices allow tracking of certain health parameters like heart rate, respiratory rate, stress level, sleep summary, no contact blood pressure and others. A customised report is generated from the health scores and the trend of medical necessities is derived. A wearable device with an SOS button; fall alert and motion sensor; and GPS allow tracking during medical emergencies.
- Medical Emergency Alert Solution: 24x7 medical Emergency help at a touch of a button, through a GPS tracked wristband. An ambulance is arranged and our staff accompanies the member to the hospital and is there till he/she is attended to and looks into all admission formalities and paperwork, if required.
- In room Sensors (optional): In-house sensors are optional. Will vary according to medical requirement.
- Care Integrators: The dedicated Care Integrator visits the member at regular intervals to ensure accurate working of devices. They report any maintenance requirement, breakdown and replacement of devices. In advanced care solutions, the Care Integrators ensure coordination with the doctors as well as other medical needs of the member.
- Daily calls: Alarm Centres call up at a pre-defined time to check on the member and enquire about their wellbeing.
- 24x7 Free referral: Assistance for different kinds of services by calling the Alarm Centre.
- Download Scope of Service
- Medical Emergency Alert Solution: 24X7 Medical Emergency Help through a Smart wristband. An ambulance is arranged and our staff accompanies the member to the hospital and is there till he/she is attended to
- Weekly visits: A fixed duration of 1.5 hours per visit every week on a pre-defined and mutually agreed day and time of the week to do out-of-home work. The member has the flexibility to add more hours to the weekly visits by opting for our Supplementary Solution – Out-of-Home Assistance, in addition to Well @ Home
- Daily calls: The National Alarm Centre (NAC) calls up at a pre-defined time to enquire about the member’s wellbeing
- 24X7 free referral : Service for any kind of assistance by calling the NAC anytime 24x7
- Remote Health Monitoring with health data for our Alarm Centre to access. Alerts will get triggered when threshold-based values, defined by the doctor of the member, are breached
- Download Scope of Service
Well @ Home includes:
Membership Type
Options
Duration (Months)
More Care. More Confidence - Add these Supplementary Solutions for more peace of mind
Member Logistics Management
Options
We manage and track the complete medical logistics, regular requirement of groceries, vegetables, fruits and other food items as well as regular requirement of home hygiene of the member depending on the option selected above, thereby providing the member and/or their care sponsor more peace of mind in terms of a single point of contact. This Dedicated Care Manager will be available for 10 or 15 hours (depending on the option selected) in a month to help in:
Medical Logistics
- Taking appointments and visiting the doctor
- Scheduling and taking the member for diagnostic tests and procedures
- Planning and preparing for a visit to the doctor or the diagnostic test centre
- Collecting medical reports
- Tracking medicine purchase, stocking, and stock-taking
- Updating and sending data to the member or care sponsor
- Adhere to the Nutrition list provided by the Doctor / Nutritionist.
Food Management
- Adhere to the Nutrition list provided by the Doctor / Nutritionist
- Adhere to the standard monthly requirement of groceries and food items
- Check the stock of groceries and food items available at home and ensure the balance is purchased and delivered
- Adhere to any list of groceries and food items to be purchased if it is provided by a member / sponsor
- Adhere to the fixed monthly utility order / purchase and payments
Home Hygiene Management
- Ensure that AMC (Annual Maintenance Contract), if any are within the validity period and ensure the renewal is done on time
- Ensure that the housekeeper / attendant follows the standard weekly cleaning & maintenance schedule
- Ensure that any complaints related to the Household electrical equipment are attended to
The member has the flexibility to add more hours of availability of the dedicated care manager by opting for multiple instances of this service
The following combinations can be opted for to avail of this service:
- Module 1: Only Medical Logistics Management
- Module 2: Medical Logistics Management & Food Management
- Module 3: Medical Logistics Management & Home Hygiene Management
- Module 4: Food Management & Home Hygiene Management
- Module 5: Medical Logistics Management, Food Management & Home Hygiene Management
Digital Tracking & Monitoring Services
Expense Reimbursement Service To add this service please call our 24x7 Infoline
This service takes care of the member’s day-to-day financial responsibilities and obligations. We help members to decide the budget and provide detailed accounts with feedback against the decided sum of money that is given to us for this purpose by the member or sponsor
Out-of-Home Assistance
Our staff visits the member for fixed duration of 2.5 hours per visit every week on a pre-defined and mutually agreed day and time to help with out-of-home work—work at the bank or post office; accompany member to salon, diagnostics or doctor’s chamber; utility bill payment/utility booking; and other support to help the member live independently.
MedicAssist@Home
Provides all the benefits of MEAS and manages and tracks the complete medical logistics of the member. A Dedicated Care Coordinator will manage and track the care protocol and the complete Medical Logistics of the member.
Click Here for Service details & Charges
MedicAssist@Home
This comprehensive technology-backed solution provides all the benefits of the 24x7 Medical Emergency Alert Solution in addition to capturing relevant data, using non-intrusive sensor devices to enable effective tracking and monitoring of selected parameters at the home of the members. A dedicated Care Coordinator closely monitors health reports, health trends and coordinates with the member’s doctors for implementation of required medical solutions or therapies.
MedicAssist@Home includes:
• Comprehensive tracking through devices: Sensor devices allow tracking of certain health parameters like heart rate, respiratory rate, stress level, sleep summary, no contact blood pressure and others. A customised report is generated from the health scores and the trend of medical necessities is derived. A wearable device with an SOS button, fall alert motion sensor and GPS allow tracking during medical emergencies.
• Medical Emergency Alert Solution: 24x7 Medical Emergency help at a touch of a button, through a GPS tracked wristband. An ambulance is arranged and our staff accompanies the member to the hospital and is there till he/she is attended to and looks into all admission formalities and paperwork, if required.
• Care Coordinator: The dedicated Care Coordinator visits the member at regular intervals for close monitoring of medical reports, preparation of care plans and supervising implementation of the same. They ensure that the devices are working properly and look into the requirement of maintenance or replacement. Supervises various rehabilitative activities and coordinates with the member’s doctors, nutritionist and others for required action. Ensures periodical interaction with the member’s family/sponsor to provide updates on their health and wellbeing. Overall ensuring the member’s health and wellness is taken care of.
• General wellbeing of the member: The Care Coordinator will look into the general wellbeing of the member, including personal care being provided by attendants (as required), home hygiene, etc.
• Weekly OHA visits: A fixed duration of 2 hours per visit every week on a pre-defined and mutually agreed day and time of the week for Out-of-Home Assistance. The member has the flexibility to add more hours to the weekly visits by opting for our ad hoc, Out-of-Home Assistance.
• Daily calls: The Alarm Centres call up at a pre-defined time to check on the member and enquire about their wellbeing.
• 24x7 Free referral: Assistance for different kinds of services by calling the Alarm Centre.
• Download Scope of Service
Click here to know the Supplementary Solutions and Subscription Options & Charges.
Membership Type
Duration (Months)
More Care. More Confidence - Add these Supplementary Solutions for more peace of mind
Member Logistics Management
Options
We manage and track the complete medical logistics, regular requirement of groceries, vegetables, fruits and other food items as well as regular requirement of home hygiene of the member depending on the option selected above, thereby providing the member and/or their care sponsor more peace of mind in terms of a single point of contact. This Dedicated Care Manager will be available for 10 or 15 hours (depending on the option selected) in a month to help in:
Medical Logistics
- Taking appointments and visiting the doctor
- Scheduling and taking the member for diagnostic tests and procedures
- Planning and preparing for a visit to the doctor or the diagnostic test centre
- Collecting medical reports
- Tracking medicine purchase, stocking, and stock-taking
- Updating and sending data to the member or care sponsor
- Adhere to the Nutrition list provided by the Doctor / Nutritionist.
Food Management
- Adhere to the Nutrition list provided by the Doctor / Nutritionist
- Adhere to the standard monthly requirement of groceries and food items
- Check the stock of groceries and food items available at home and ensure the balance is purchased and delivered
- Adhere to any list of groceries and food items to be purchased if it is provided by a member / sponsor
- Adhere to the fixed monthly utility order / purchase and payments
Home Hygiene Management
- Ensure that AMC (Annual Maintenance Contract), if any are within the validity period and ensure the renewal is done on time
- Ensure that the housekeeper / attendant follows the standard weekly cleaning & maintenance schedule
- Ensure that any complaints related to the Household electrical equipment are attended to
The member has the flexibility to add more hours of availability of the dedicated care manager by opting for multiple instances of this service
The following combinations can be opted for to avail of this service:
- Module 1: Only Medical Logistics Management
- Module 2: Medical Logistics Management & Food Management
- Module 3: Medical Logistics Management & Home Hygiene Management
- Module 4: Food Management & Home Hygiene Management
- Module 5: Medical Logistics Management, Food Management & Home Hygiene Management
Digital Tracking & Monitoring Services
Expense Reimbursement Service To add this service please call our 24x7 Infoline
This service takes care of the member’s day-to-day financial responsibilities and obligations. We help members to decide the budget and provide detailed accounts with feedback against the decided sum of money that is given to us for this purpose by the member or sponsor
Out-of-Home Assistance
Our staff visits the member for fixed duration of 2.5 hours per visit every week on a pre-defined and mutually agreed day and time to help with out-of-home work—work at the bank or post office; accompany member to salon, diagnostics or doctor’s chamber; utility bill payment/utility booking; and other support to help the member live independently.