“I cannot say enough about 'Support Elders'. In Durgapur,
they look after my mother so well."
– (Daughter of Ms D. Dutta), Australia
"Serving our members as we serve our parents
The greatest joy about serving with Support Elders is receiving so many opportunities to serve our elders; treating them like our parents and doing whatever it takes to deliver succour to them." - Rabin Saha, Coordinator, Support Elders
How we work
CORE
SOLUTIONS
Technology based comprehensive support (Core Solutions)
Our unique range of solutions is broadly clubbed under Core and Supplementary options along with an independent range of solutions to support positive ageing. They collectively deliver the entire range of our services, which are compelling.
Medical Emergency Alert Solution (MEAS)
24x7 Medical Emergency help at a touch of a button, through a GPS tracked wristband. Regular check-in calls and a support for Out-of Home Assistance.
Click Here for Service details & Charges
Medical Emergency Alert Solution (MEAS)
One of the biggest worries for the elders as well as their immediate relatives is the unpredictability of a medical emergency situation. Most of the times, the fear of such an eventuality, and not necessarily an actual situation, inhibits the elderly from leading a normal life.
Our smart and lightweight wristband immediately connects the member with our Alarm Centre when the emergency alarm button is pressed, either at home or outside. With the in-built location tracker, the Alarm Centre knows the exact location of the member.
After verifying the nature of the medical emergency, the Alarm Centre immediately contacts a reputed and enlisted ambulance service provider for immediate transportation to a preferred, pre-defined hospital and also simultaneously contacts our Member Care Associates (who are primarily ex-servicemen) to accompany the member to the hospital. At the hospital, our staff ensures that the member is attended to and if advised by the doctor, takes adequate care to admit the member and ensure emergency medical intervention at the hospital. The Alarm Centre also informs the care sponsor at the earliest.
Press help button
Get assistance
Help is on the way
Preferred pre-decided Hospital
Click here to know the Supplementary Solutions and Subscription Options & Charges.
- 24x7 Medical Emergency Help
- Automatic Fall Alert
- Weekly visits: A fixed duration of 2.5 hours per visit every week on a pre-defined and mutually agreed day and time of the week to do out-of home work. The member has the flexibility to add more hours to the weekly visits by opting for our Supplementary Solution – Out-of-Home Assistance, in addition to MEAS
- Daily calls: The Alarm Centre calls up every day at a pre-defined time to enquire about the member’s well-being
- 24X7 free referral service for any kind of assistance by calling the Alarm Centre
- Download Scope of Service
- 24x7 Medical Emergency Help
- Fortnightly Visits: A fixed duration of 2.5 hours per visit every fortnight on a pre-defined and mutually agreed day and time of the week to do out-of home work. The member has the flexibility to add more hours to the fortnightly visits by opting for our Supplementary Solution – Out-of-Home Assistance, in addition to MEAS LITE
- Daily calls: The Alarm Centre calls up every day at a pre-defined time to enquire about the member’s well-being
- 24X7 free referral service for any kind of assistance by calling the Alarm Centre
- Download Scope of Service
MEAS includes:
Membership Type
Options
Duration (Months)
More Care. More Confidence - Add these Supplementary Solutions for more peace of mind
Medical Logistics Management
Options
We manage and track the complete medical logistics, regular requirement of groceries, vegetables, fruits and other food items as well as regular requirement of home hygiene of the member depending on the option selected above, thereby providing the member and/or their care sponsor more peace of mind in terms of a single point of contact. This Dedicated Care Manager will be available for 10 or 15 hours (depending on the option selected) in a month to help in:
Medical Logistics
- Taking appointments and visiting the doctor
- Scheduling and taking the member for diagnostic tests and procedures
- Planning and preparing for a visit to the doctor or the diagnostic test centre
- Collecting medical reports
- Tracking medicine purchase, stocking, and stock-taking
- Updating and sending data to the member or care sponsor
- Adhere to the Nutrition list provided by the Doctor / Nutritionist.
Food Management
- Adhere to the Nutrition list provided by the Doctor / Nutritionist
- Adhere to the standard monthly requirement of groceries and food items
- Check the stock of groceries and food items available at home and ensure the balance is purchased and delivered
- Adhere to any list of groceries and food items to be purchased if it is provided by a member / sponsor
- Adhere to the fixed monthly utility order / purchase and payments
Home Hygiene Management
- Ensure that AMC (Annual Maintenance Contract), if any are within the validity period and ensure the renewal is done on time
- Ensure that the housekeeper / attendant follows the standard weekly cleaning & maintenance schedule
- Ensure that any complaints related to the Household electrical equipment are attended to
The member has the flexibility to add more hours of availability of the dedicated care manager by opting for multiple instances of this service
The following combinations can be opted for to avail of this service:
- Module 1: Only Medical Logistics Management
- Module 2: Medical Logistics Management & Food Management
- Module 3: Medical Logistics Management & Home Hygiene Management
- Module 4: Food Management & Home Hygiene Management
Expense Reimbursement Service To add this service please call our 24x7 Infoline
This service takes care of the member’s day-to-day financial responsibilities and obligations. We help members to decide the budget and provide detailed accounts with feedback against the decided sum of money that is given to us for this purpose by the member or sponsor
Out-of-Home Assistance
Our staff visits the member for fixed duration of 2.5 hours per visit every week or fortnight (for OHA and OHA Lite respectively) on a pre-defined and mutually agreed day and time to help with out-of-home work—work at the bank or post office; accompany member to salon, diagnostics or doctor’s chamber; utility bill payment/utility booking; and other support to help the member live independently.
Well@Home
A technology-backed comprehensive solution, including 24X7 Medical Emergency Help and Remote Sensor-based Monitoring of health and other parameters to ensure comfort and convenience.
Click Here for Service details & Charges
Well @ Home
We added this solution to our offerings after our experience with the elders highlighted the need for regular monitoring of health as well as other parameters to ensure their comfort and convenience. It is a comprehensive technology-backed solution to capture relevant data at the home of the members to enable effective tracking and monitoring of all selected parameters. Well @ Home also allows the members to access the data, as and when required. Our Alarm Centre can also access this data. This solution is customised such that the member’s doctor can even define the thresholds of the health parameters measured and define medical rules, based on these thresholds. This information is also useful in scheduling doctor visits.
Number and Type of Sensors customised as per Member's requirements
Required devices are configured by Support Elders
Selected parameters are automatically tracked at regular intervals
Data tracked and monitored by Support Elders
Basic Health Parameters:
- Body Temperature
- Oxygen Saturation
- Pulse Rate
Click here to know the Supplementary Solutions and Subscription Options & Charges.
- Comprehensive tracking through devices: SOS button Motion Sensors in master bedroom for Fall Alert Door Sensor Device Alert for main door Auto Light and Auto Switch sensors switch on when member gets up from bed Body temp, Oxygen Saturation, Pulse rate Tracking
- Medical Emergency Alert Solution: 24X7 Medical Emergency help. An ambulance is arranged and our staff accompanies the member to the hospital and is there till he/she is attended to
- Weekly visits: A fixed duration of 2 hours per visit every week on a pre-defined and mutually agreed day and time of the week to do out-of-home work. The member has the flexibility to add more hours to the weekly visits by opting for our Supplementary Solution –- Out-of-Home Assistance, in addition to Well @ Home
- Daily calls: The Alarm Centre calls up at a pre-defined time to enquire about the member’s well-being
- 24X7 free referral Service for any kind of assistance by calling the Alarm Centre
- Remote Health Monitoring with health data for our Alarm Centre to access. Alerts will get triggered when threshold-based values, defined by the doctor of the member, are breached
- Download Scope of Service
- Medical Emergency Alert Solution: 24X7 Medical Emergency Help through a Smart wristband. An ambulance is arranged and our staff accompanies the member to the hospital and is there till he/she is attended to
- Weekly visits: A fixed duration of 1.5 hours per visit every week on a pre-defined and mutually agreed day and time of the week to do out-of-home work. The member has the flexibility to add more hours to the weekly visits by opting for our Supplementary Solution – Out-of-Home Assistance, in addition to Well @ Home
- Daily calls: The National Alarm Centre (NAC) calls up at a pre-defined time to enquire about the member’s wellbeing
- 24X7 free referral : Service for any kind of assistance by calling the NAC anytime 24x7
- Remote Health Monitoring with health data for our Alarm Centre to access. Alerts will get triggered when threshold-based values, defined by the doctor of the member, are breached
- Download Scope of Service
Well @ Home includes:
Membership Type
Options
Duration (Months)
More Care. More Confidence - Add these Supplementary Solutions for more peace of mind
Medical Logistics Management
Options
We manage and track the complete medical logistics, regular requirement of groceries, vegetables, fruits and other food items as well as regular requirement of home hygiene of the member depending on the option selected above, thereby providing the member and/or their care sponsor more peace of mind in terms of a single point of contact. This Dedicated Care Manager will be available for 10 or 15 hours (depending on the option selected) in a month to help in:
Medical Logistics
- Taking appointments and visiting the doctor2
- Scheduling and taking the member for diagnostic tests and procedures
- Planning and preparing for a visit to the doctor or the diagnostic test centre
- Collecting medical reports
- Tracking medicine purchase, stocking, and stock-taking
- Updating and sending data to the member or care sponsor
- Adhere to the Nutrition list provided by the Doctor / Nutritionist.
Food Management
- Adhere to the Nutrition list provided by the Doctor / Nutritionist
- Adhere to the standard monthly requirement of groceries and food items
- Check the stock of groceries and food items available at home and ensure the balance is purchased and delivered
- Adhere to any list of groceries and food items to be purchased if it is provided by a member / sponsor
- Adhere to the fixed monthly utility order / purchase and payments
Home Hygiene Management
- Ensure that AMC (Annual Maintenance Contract), if any are within the validity period and ensure the renewal is done on time
- Ensure that the housekeeper / attendant follows the standard weekly cleaning & maintenance schedule
- Ensure that any complaints related to the Household electrical equipment are attended to
The member has the flexibility to add more hours of availability of the dedicated care manager by opting for multiple instances of this service
The following combinations can be opted for to avail of this service:
- Module 1: Only Medical Logistics Management
- Module 2: Medical Logistics Management & Food Management
- Module 3: Medical Logistics Management & Home Hygiene Management
- Module 4: Food Management & Home Hygiene Management
Digital Tracking & Monitoring Services
Expense Reimbursement Service To add this service please call our 24x7 Infoline
This service takes care of the member’s day-to-day financial responsibilities and obligations. We help members to decide the budget and provide detailed accounts with feedback against the decided sum of money that is given to us for this purpose by the member or sponsor
Out-of-Home Assistance
Our staff visits the member for fixed duration of 2.5 hours per visit every week on a pre-defined and mutually agreed day and time to help with out-of-home work—work at the bank or post office; accompany member to salon, diagnostics or doctor’s chamber; utility bill payment/utility booking; and other support to help the member live independently.
MedicAssist@Home
Provides all the benefits of MEAS and manages and tracks the complete medical logistics of the member. A Dedicated Care Manager will manage and track the care protocol and the complete Medical Logistics of the member.
Click Here for Service details & Charges
MedicAssist@Home
This holistic solution is a technology-backed comprehensive solution that not only provides 24x7 medical emergency help and other benefits of MEAS but also manages and tracks the complete medical logistics of the member. A dedicated care manager is assigned to ensure the smooth implementation of this solution.
MedicAssist@Home includes:
• Medical Emergency Alert Solution: 24X7 Medical Emergency Help through a Smart wristband. An ambulance is arranged and our staff accompanies the member to the hospital and is there till he/she is attended to.
• Medical Logistics Management: We manage and track the complete Medical Logistics of the member, thereby providing the member and/or their care sponsor more peace of mind in terms of a single point of contact. This dedicated care manager will be available for 15 hours in a month to help in:
• Taking appointments and visiting the doctor • Scheduling and taking the member for diagnostic tests and procedures. • Planning and preparing for a visit to the doctor or the diagnostic test centre • collecting medical reports • Tracking medicine purchase, stocking, and stock-taking. • Updating and sending data to the member or care sponsor.
The member has the flexibility to add more hours of availability of the Dedicated Care Manager by opting for our Supplementary Solution –- Medical Logistics Management, in addition to MedicAssist @ Home
• Weekly visits: A fixed duration of 2.5 hours per visit every week on a pre-defined and mutually agreed day and time of the week to do out-of-home work. The member has the flexibility to add more hours to the weekly visits by opting for our Supplementary Solution – Out-of-Home Assistance, in addition to MedicAssist @ Home
• Daily calls: The Alarm Centre calls up at a pre defined time to enquire about the member’s well-being
• 24X7 free referral service for any kind of assistance by calling the Alarm Centre
• Download Scope of Service
Click here to know the Supplementary Solutions and Subscription Options & Charges.
Membership Type
Duration (Months)
More Care. More Confidence - Add these Supplementary Solutions for more peace of mind
Medical Logistics Management
Options
We manage and track the complete medical logistics, regular requirement of groceries, vegetables, fruits and other food items as well as regular requirement of home hygiene of the member depending on the option selected above, thereby providing the member and/or their care sponsor more peace of mind in terms of a single point of contact. This Dedicated Care Manager will be available for 10 or 15 hours (depending on the option selected) in a month to help in:
Medical Logistics
- Taking appointments and visiting the doctor
- Scheduling and taking the member for diagnostic tests and procedures
- Planning and preparing for a visit to the doctor or the diagnostic test centre
- Collecting medical reports
- Tracking medicine purchase, stocking, and stock-taking
- Updating and sending data to the member or care sponsor
- Adhere to the Nutrition list provided by the Doctor / Nutritionist.
Food Management
- Adhere to the Nutrition list provided by the Doctor / Nutritionist
- Adhere to the standard monthly requirement of groceries and food items
- Check the stock of groceries and food items available at home and ensure the balance is purchased and delivered
- Adhere to any list of groceries and food items to be purchased if it is provided by a member / sponsor
- Adhere to the fixed monthly utility order / purchase and payments
Home Hygiene Management
- Ensure that AMC (Annual Maintenance Contract), if any are within the validity period and ensure the renewal is done on time
- Ensure that the housekeeper / attendant follows the standard weekly cleaning & maintenance schedule
- Ensure that any complaints related to the Household electrical equipment are attended to
The member has the flexibility to add more hours of availability of the dedicated care manager by opting for multiple instances of this service
The following combinations can be opted for to avail of this service:
- Module 1: Only Medical Logistics Management
- Module 2: Medical Logistics Management & Food Management
- Module 3: Medical Logistics Management & Home Hygiene Management
- Module 4: Food Management & Home Hygiene Management
Digital Tracking & Monitoring Services
Expense Reimbursement Service To add this service please call our 24x7 Infoline >This service takes care of the member’s day-to-day financial responsibilities and obligations. We help members to decide the budget and provide detailed accounts with feedback against the decided sum of money that is given to us for this purpose by the member or sponsor
Out-of-Home Assistance
Our staff visits the member for fixed duration of 2.5 hours per visit every week on a pre-defined and mutually agreed day and time to help with out-of-home work—work at the bank or post office; accompany member to salon, diagnostics or doctor’s chamber; utility bill payment/utility booking; and other support to help the member live independently.