Cancellation and
Refund Policy
1. REFUND OF SERVICE FEE
1.1
In the event that during the Term, a Member expires or is rendered physically incapable of accepting the Services selected by such Member or his/her Sponsor, the provision of Services under the MTC shall be cancelled and the Service Provider shall refund the unused Subscription Amount to the Member (or to the Sponsor or the Nominee) on a pro rata basis without any interest. Further, the Service Provider shall refund the unused /un-appropriated Other Charges to the Member (or to the Sponsor or the Nominee) without any interest after setting-off any amounts that may be due and payable by the Member or the Sponsor, as the case maybe, to the Service Provider.
1.2
In the event that a Member or Sponsor, as the case maybe, terminates/cancels the Services during the Lock-in Period for any reasons other than those specified in Paragraph 1.1 above, then without prejudice to any of its other rights or remedies, the Service Provider shall be entitled to forfeit all amounts lying with the Service Provider, which is a reasonable pre-estimate of losses and not a penalty.
1.3
In the event that a Member or Sponsor, as the case maybe, desires to terminate/cancel the Services after expiry of the Lock-in Period, the Service Provider shall: (a) refund the unused /un-appropriated Other Charges to the Member or the Sponsor, as the case maybe, without any interest after setting off any amounts that may be due and payable by the Member or the Sponsor, as the case maybe, to the Service Provider; and (b) be entitled to retain a portion of the Subscription Amount as cancellation charges and shall be required to refund only the remainder of the Subscription Amount depending upon the payment plan chosen by the Member or the Sponsor, as the case maybe, without any interest, in the manner provided hereunder:
|
Subscription / Payment Plan |
Service usage in days |
Refund % to Member (after Lock-in Period) |
|
Monthly |
< = 15 days |
50% |
|
> 15 days |
0% |
|
|
Quarterly |
< = 15 days |
85% |
|
16 to 30 days |
60% |
|
|
31 to 60 days |
25% |
|
|
> 60 days |
0% |
|
|
Half Yearly |
< = 15 days |
85% |
|
16 to 45 days |
70% |
|
|
46 to 90 days |
45% |
|
|
91 to 150 days |
15% |
|
|
> 150 days |
0% |
|
|
Annual |
<= 30 days |
85% |
|
31 to 90 days |
70% |
|
|
91 to 180 days |
45% |
|
|
181 to 270 days |
15% |
|
|
> 270 days |
0% |
Pl note: The Cancellation and Refund Policy (“Refund of Service Fee”) laid out above is part of the Member Terms & Conditions and should be read along with it. All references to the Member Terms and Conditions shall include references to the Member Terms and Conditions as it may, from time to time, be amended or modified and available at www.supportelders.com.
