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What Families Say About Us
When families trust us in the moments that matter, big and small, they share stories like these. Here’s what they say about us.
See Our Care In Action
Care is often felt most deeply in difficult situations. Here are a few that made a difference.
Not all emergencies we attend to are health-related. Sometimes, we are called upon to address home safety hazards. Recently, our member, Ms A. Mitra, contacted the Support Elders Alarm Centre and reported a gas leak she noticed in the morning while cooking. She urgently requested assistance in calling someone from the gas agency. Zone Coordinator (ZC) was informed immediately, and he dispatched Member Care Associate (MCA) to the member’s residence. Upon arrival, our MCA discovered that the regulator had come loose, possibly while the gas cylinder was being turned on, causing a slow but steady leak. Our MCA informed the ZC, who advised him to firmly lock the nozzle into place using a pen. Once the regulator was secured, the MCA contacted the gas agency to request a staff member for further inspection. Our MCA waited at the member’s residence until the gas agency staff arrived. After the pipe was replaced and the necessary safety checks were completed, the MCA left the member’s home. Another satisfied and safe member!
Even during the festive season, our emergency response teams remain vigilant and ready to support our elders. On the night of 22 December, we received a distress call through the Support Elders Member App from our member Ms I. Banerjee, informing us that her husband, Mr S. N. Banerjee, also a member, had fallen and was bleeding profusely from the head. The personnel on night duty at our National Alarm Centre (NAC) immediately assessed the situation, activated a Code Yellow, arranged an ambulance, and alerted MCA, who reached the residence within 15 minutes. Drawing on his army training in emergency first aid, the MCA promptly bandaged the wound to control the bleeding. Our members’ son, visiting from the UK, chose to drive them to the hospital, so the ambulance was cancelled and the MCA escorted the family on his bike. Throughout, the NAC and our Command-and-Control Centre (CNC) remained closely involved. At the hospital, stitches were applied and scans conducted, after which Mr Banerjee was discharged. The MCA ensured the members were safely settled back home before leaving after midnight. Such swift, coordinated responses enable us to attend to our members when it matters the most and reassure their families.
Late one day in August, around 7 pm, the wife of our member Mr P. K. Das called our staff member in distress. Our staff member had just returned home after duty, but sensing panic in her voice, he rushed to the member’s residence without hesitation. On reaching, he found both the member and his wife deeply shaken. They recounted a shocking incident: the member had been attacked by their personal attendant (not employed by Support Elders), who allegedly tried to choke him by sitting on his chest and had even thrown red chilli powder into his eyes. Acting swiftly, our staff member decided to take Mr Das to a government hospital to ensure prompt medical attention and, later, to facilitate the lodging of a formal police complaint. After receiving first aid and a preliminary check-up, he accompanied the couple to the local police station, where he helped them narrate their ordeal and file a written complaint. A CCTV camera installed by the members had recorded the incident, and the footage was handed over to the police. Around 11 pm, the staff member was joined by our MCA, who ensured the members returned home safely. He stayed with them until they were calm and rested.
FAQs
Every question deserves a clear, straightforward answer.
Here are a few we are often asked:
What happens in case of a medical emergency?
Our 24×7 National Alarm Centre responds immediately to emergencies, facilitating ambulance support and coordinating necessary interventions.
Do you provide nurses and ayahs?
While we do not provide nurses and ayahs directly, our trusted partners do. Every caregiver we assist in arranging is verified and vetted by the partner.
What we provide is a structured system of care management. Through our platform, you can create and update care schedules, organise daily routines, and track tasks such as bathing, meals, and medication. You can also monitor key health parameters remotely. The system includes notifications and reminders that can be enabled for different tasks. It is equally useful for family caregivers who want a simple, reliable way to manage care more smoothly.
How do we pay for the services?
We keep it simple. After registering and verifying your email, you can pay securely via credit or debit card, or through most Indian bank accounts. We also accept cheque payments.
Can you customise services for my needs?
Every time. We take the time to understand your needs before putting together a plan that feels right for you.
How do you ensure the quality of the people coming to our home?
We are very careful about who enters your home. Every team member is trained and verified. On-site carers, like nurses and attendants, whom we assist in arranging, are verified and vetted by the partner providing the caregiver.