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What Families Say About Us
When families trust us in the moments that matter, big and small, they share stories like these. Here’s what they say about us.
See Our Care In Action
Care is often felt most deeply in difficult situations. Here are a few that made a difference.
Last month, on a Sunday evening, Ms D. Banerjee received a shocking call. The caller, posing as a police officer from Mumbai Police, claimed that there were about 20 pending criminal cases registered against her name, including a fraudulent loan case of Rs 60 crore from Canara Bank. Our member was stunned. The caller pressed her for personal details—asking about her bank accounts, gold deposits, and other investments. Over the course of an hour-long conversation, she ended up sharing sensitive financial information. After the call, she sat in shock before realising the gravity of what she had done. She immediately called her daughter, who in turn informed our Zonal Coordinator (ZC). Our ZC reached the member’s home early the next morning. He listened to her ordeal, reassured her, and then, on her daughter’s advice, accompanied her to both banks. There, he helped her complete the required paperwork to freeze her accounts. Thanks to this timely intervention, no money was siphoned, and the member was spared what could have been a devastating financial fraud—another crisis averted.
A few nights ago, at 11:30 p.m., our member Ms T. Saha got up to switch off her television when she suddenly lost consciousness and fell. When she regained awareness, she found her nose bleeding and her leg numb. She immediately contacted her Zonal Coordinator(ZC), who, along with an MCA, rushed to her aid. On arrival, they realised Ms Saha was in no condition to open the door. She managed to throw her keys down from the balcony of the room where she had fallen. The staff quickly entered and found her covered in blood. They helped her to the bathroom, gently washed the blood away, and advised her to go to the hospital. She declined, feeling too exhausted, and requested that they provide immediate care at home. Using ice from her fridge, they reduced her swelling and massaged her legs. Fearing paralysis, she was relieved to feel sensation returning with their timely intervention. After nearly two hours of attentive care, they assisted her to bed, checked her vitals and blood pressure, and made sure she was calm and comfortable before leaving.
Our trips with members are always enjoyable, but occasionally, unforeseen mishaps require our staff to spring into action! In November 2024, we travelled to Varanasi with our members. One day, Ms G. Kundu fell in her room. The door was chain-locked from the inside, and she was too shaken to open it. Our staff member managed to unlock the door using a wooden teaspoon and found that Ms Kundu had sustained a head injury. He quickly assessed the situation and asked the ECS Ops staff member to stay with Ms Kundu’s husband, a dementia patient who was also travelling with us. Our ECS Ops staff member’s presence helped calm Mr Kundu while our staff took the injured member to a nearby hospital, where she received stitches. He then purchased her prescribed medicines and escorted her safely back to the hotel. The entire situation was handled with exceptional efficiency by team members. They successfully resolved the issue without causing panic among the other members.
FAQs
Every question deserves a clear, straightforward answer.
Here are a few we are often asked:
What happens in case of a medical emergency?
Our 24×7 National Alarm Centre responds immediately to emergencies, facilitating ambulance support and coordinating necessary interventions.
Do you provide nurses and ayahs?
While we do not provide nurses and ayahs directly, our trusted partners do. Every caregiver we assist in arranging is verified and vetted by the partner.
What we provide is a structured system of care management. Through our platform, you can create and update care schedules, organise daily routines, and track tasks such as bathing, meals, and medication. You can also monitor key health parameters remotely. The system includes notifications and reminders that can be enabled for different tasks. It is equally useful for family caregivers who want a simple, reliable way to manage care more smoothly.
How do we pay for the services?
We keep it simple. After registering and verifying your email, you can pay securely via credit or debit card, or through most Indian bank accounts. We also accept cheque payments.
Can you customise services for my needs?
Every time. We take the time to understand your needs before putting together a plan that feels right for you.
How do you ensure the quality of the people coming to our home?
We are very careful about who enters your home. Every team member is trained and verified. On-site carers, like nurses and attendants, whom we assist in arranging, are verified and vetted by the partner providing the caregiver.