1. REFUND OF SERVICE FEE
1.1
In the event that during the Term, a Member expires or is rendered physically incapable of accepting the Services selected by such Member or his/her Sponsor, the provision of Services under this MTC shall be cancelled and the Company shall refund the unused Subscription Amount to the Member (or to the Sponsor or the Nominee) on a pro rata basis without any interest. Further, the Company shall refund the unused/un-appropriated Other Charges (including but not limited to the Advance Amount and the Security Deposit, as applicable) to the Member (or to the Sponsor or the Nominee) without any interest after setting-off any amounts that may be due and payable by the Member or the Sponsor (as the case maybe) to the Company.
1.2
In the event that a Member or Sponsor (as the case maybe) desires to terminate/cancel the Services before expiry of the Term, the Company shall: (a) refund the unused/un-appropriated Other Charges (including but not limited to the Advance Amount and the Security Deposit, as applicable) to the Member or the Sponsor (as the case maybe) without any interest after setting off any amounts that may be due and payable by the Member or the Sponsor (as the case maybe) to the Company; and (b) be entitled to retain a portion of the Subscription Amount as cancellation charges and shall be required to refund only the remainder of the Subscription Amount depending upon the payment plan chosen by the Member or the Sponsor (as the case maybe), without any interest, in the manner provided in the table below.
REFUND PERCENTAGE
| Subscription / Payment Plan | Service usage in days | Refund % to Member |
|---|---|---|
| Monthly | ≤ 15 days | 50% |
| > 15 days | 0% | |
| Quarterly | ≤ 15 days | 85% |
| 16 to 30 days | 60% | |
| 31 to 60 days | 25% | |
| > 60 days | 0% | |
| Half Yearly | ≤ 15 days | 85% |
| 16 to 45 days | 70% | |
| 46 to 90 days | 45% | |
| 91 to 150 days | 15% | |
| > 150 days | 0% | |
| Annual | ≤ 30 days | 85% |
| 31 to 90 days | 70% | |
| 91 to 180 days | 45% | |
| 181 to 270 days | 15% | |
| > 270 days | 0% |