Support Elders Impact | Support Elders
  • Senior Health Care Service
  • Senior Health Care Service

Support Elders Impact

Member first, come rain or shine!

On 14 th September, one of our Alarm Centres received a call around 11.35 a.m. from our member Mr A. K. Bhattacharyya’s attendant. The Alarm Centre, through our back-end technology, immediately got in touch with Mr ...


Dependable and dedicated service

Our member, Mr R. Banerjee, resident of Durgapur, had a fall and fractured his leg. He needed to undergo surgery at the earliest. A negative blood, a relatively rare blood group, had to be arranged for ...


Just a call away

Our member, Ms K. Banerjee, had not been feeling well for a couple of days. Her son was in touch with her doctor and when their doctor suggested immediate hospitalisation, she contacted our Kolkata Alarm Centre ...


Help at hand 24X7

We received an emergency call at our Kolkata Alarm Centre (ALCO) around midnight on 7th July, 2021. Our member Ms S. Gupta was having breathing difficulties and needed immediate help. The ALCO team located Mr S Biswas, ...


Just a call away…

Being unable to contact one’s loved ones can be very worrisome…more so when it is our elderly parents. On 6th July, Mr B. K. Basu Roy Chowdhury’s daughter could not contact her parents, ...


Duty with dedication

On 17th of July, we received a call at our Kolkata Alarm Centre (AC) from our member, Ms L Sengupta, around 7 p.m. She was feeling unwell and needed immediate help. The AC informed Mr A ...


Empathetic and dedicated

Our member Ms A. Sen had not been feeling fine for a couple of days and our Area Coach (AC) Mr P. Shil and Zonal Coordinator (ZC) Mr D. Mondal were in touch with her. On 5...


Efficient and dependable

On 26th of June our members, Mr and Ms Sen, were feeling unwell and they called up our National Alarm Centre (NAC). NAC coordinators, Mr S Ghosh and Ms S Malakar, asked Member Care Associate (MCA) ...


A stitch in time saves the day!

May 10: It was early in the morning when our member, Mr R. K. Ghosh, fell down in his room and found himself unable to get up. His attendant knew exactly what to do in case of ...


Bending backwards for our members

For our ailing member, Mr P. Choudhury, April 27 began with serious breathlessness. Already frail and managing with the support of a nursing attendant, his condition started deteriorating around mid-day. His attendant called our Zonal Co-ordinator (ZC) ...


Support Elders a ‘God sent’

It was from his hospital bed that our member, Mr A. Ghose, had enrolled with us. He had contracted Covid but his wife was also admitted to the same hospital with a fractured leg. It was ...


Special care to touch member’s heart

When Ms R. Saha, our member, wife of Mr M. Saha, fell and fractured her leg, their children enrolled them with Support Elders. Our Zonal Co-ordinator (ZC) Mr M. M. Sarkar has been in charge for ...


Co-ordinated action for member care

On the morning of March 17, our National Alarm Centre (NAC) received a call from the attendant of our member, Ms M. Adhikari, saying that she was unwell. Ms S. Malakar, Shift Supervisor and Member Care Officer ...


We Shall Overcome

For our members, Mr and Ms A. K. Ghosh, the news could not have been worse. Ms S. Ghosh tested positive for Covid-19 and her doctor arranged for immediate hospitalisation. Once our NAC was informed, our ...


Peace of Mind; Delivered

No, this is not an excerpt from a SR (Satyajit Ray) plot. It is a real life SE story featuring Prof. Bhattacharyya. He is a man far beyond his erudition and great eminence. Comfortable living by ...


Water, Thy Name is Life

A day after Amphan ravaged the city, drinking water that had been stored by our member, Ms Banerjee, fast depleted and soon she was left without drinking water as there was power outage in her area. ...


Putting Ones' Soul Into It

As Amphan raged across the city, it caused widespread damage in different parts of Kolkata. Particularly so, for our member, Ms Ghosh, residing in South Kolkata. It was quite a terrifying time for her, as it ...


Dedication is The Word

On 21st morning, the day after cyclone Amphan hit Kolkata, when the entire city was trying to cope with the disaster, our member, Ms Chatterjee, faced another crisis at home. Her husband had pulled out his ...


An Intelligent Promptness with Emotion

On 27th of April, our member, Ms Sinha, fell ill and got in touch with us. We immediately attended to her and hospitalised. By evening, her condition worsened. She needed blood transfusion. Two units of blood ...


Thinking Out Of The Box

One morning our member Mr. Provash Kumar Mukherjee felt extreme pain in his abdomen, started feeling breathlessness with blotted and stiff stomach because of severe constipation and called us for help. He stays in Mullick Bazar ...


Running for Blood to save a life

Mr. Asok Kumar Basu Thakur got admitted to Fortis Hospital for his dialysis. While the dialysis was on its progress, he suddenly started to have some complications and needed blood transfusion. His blood group  A – (...


A Dark Night to Sunny Morning Saga

It was dead in the night. NAC got a Medical Emergency Call from one of our members. 1.10 am on 14 August 2019. The call was about the member's wife, also our member, lying unconscious on the floor and ...


Helping Reconnect to the World

The landline phone is indispensable to an 89-year-old member of ours, who stays in a south Kolkata flat. The former teacher, whose vision is largely impaired, is not comfortable using a mobile. When two members ...


Duty with Dedication

Ms Gani, who stays in a flat under the care of Support Elders, was detected with arterial blockage during a routine ECG. The cardiologist advised her to go for pacemaker implantation.

...


Pain Relief on a Sunday Night

One of our members, Dr Chakraborty, started getting stomach cramps around 8 on a Sunday evening. His son rushed out to search for an SOS medicine earlier prescribed by a doctor for similar symptoms. He failed to ...


Rekindling Purpose To Live

Ms Dutta, a retired teacher, led a lonely existence after suffering a personal setback. Her health conditions too impeded her mobility. 

Ms Dutta enrolled with Support Elders after coming across ...


Our Staff Is Never Off Duty

Our Zonal Coordinator was in Agra on vacation when one of our members, Ms Ghosh, who stays alone in a flat in Kolkata, made an SOS call to him. The catheter fitted on her had somehow ...


Solving A Catch-22 Situation

One of our Zonal Coordinators received an early morning call from a lady, who was extremely worried about the respiratory distress of her father, Mr Nandi. The lady, who lived abroad, was in a precarious health ...


Rainy Night Emergency

Our National Alarm Centre received an emergency alert from the smart watch of Mr Gupta, who stays with his wife, in a flat. It was raining very heavily that night.

The ...


Surprise Lunch

The mobility of our members, Justice Ghosh and his wife, is largely restricted within the house due to geriatric complications. 

When a Member Care Associate reached the couple’s residence ...


Close Shave with Phone Fraud

When the Enriching Cognitive Solutions (ECS) team went to visit Mr De, they saw the tensed member busy on a phone call. On enquiring, his wife said it was a call from an official seeking some ...


Finding New Meaning in Life

After suffering a personal setback, our member, Mr Roy, shifted to a home for the elderly away from the city. He refrained from keeping in touch with his friends and relatives.  

After suffering a personal setback, our member, Mr Roy, shifted to a home for the elderly away from the city. He refrained from keeping in touch with his friends and relatives.  

The Support Elders Enriching Cognitive Solutions (ECS) team organised a picnic for its members near the retirement home where Mr Roy resided and persuaded him to join in. He admitted having enjoyed himself there. A month later, he was invited to participate in the Basanta Utsav. The interaction with the other members rekindled his passion for writing. He started to contribute to the newsletter and write blogs for our website. 

Three months on, he has become one of the most active members among the ECS subscribers. Mr Roy searches the internet and goes through reference books to seriously prepare for the topic taken up at every discussion event that is organised by the Support Elders team. 

But the most rewarding thing for us is that the regular ECS events have made Mr Roy move back to his own house in the city though he visits the old-age home occasionally. It shows how much faith and trust he has in Support Elders. And we feel honoured by that.

Support Elders Impact: ECS enhances our members’ lives


Passport Interview Relief

Though our members, Mr and Ms Basu, took passport renewal interview appointments online with Passport Seva Kendra (PSK), Kolkata, for the same day, yet the PSK allotted them separate time slots. 

Though our members, Mr and Ms Basu, took passport renewal interview appointments online with Passport Seva Kendra (PSK), Kolkata, for the same day, yet the PSK allotted them separate time slots. 

A Member Care Associate accompanied the couple to the PSK on the scheduled date and seated them in the waiting lounge. But the electronic board displayed that they would be interviewed at separate counters and time slots. It was a tricky situation because it implied that the Member Care Associate would have to queue up on behalf of the couple at two separate counters during the afternoon rush hour. Else, one member would miss the interview, leading to unnecessary harassment.

The Member Care Associate, an ex-serviceman, managed the difficult situation with considerable tact, running up and down between the two counters, located far apart, and persuading PSK officers and other interviewees to let Mr and Ms Basu advance in queue. By the end of the day, both Mr and Ms Basu completed their respective passport renewal interviews smoothly.

The couple lauded the efforts of the Member Care Associate and were happy to have enrolled as members of Support Elders.

Support Elders Impact: Smooth experience ensured for our members, no matter what


Saving the Long Walk

Wing Commander Mukherjee was due for an audiometry evaluation for the past five months. However, the necessary tests kept getting deferred. Finally, a Member Care Associate escorted the Mukherjee couple to Command Hospital. At 90, the member ...


Supper Samaritan

Ms Mukherjee lives in a flat in a housing society on the southern fringes of Kolkata. She tries to live as best as she can, given her age and delicate health. Living within her limited means, ...


Your concern is ours

The elderly Ms Guha was weighed down by her dementia and other health complications and living alone in a Salt Lake flat. Support Elders had been taking care of her health and finances.

One ...


Breathing Easy

Early one morning in April, Ms Dasgupta, who stays all by herself, gave an SOS call to Support Elders. She was in trouble and needed urgent help.

Ms Dasgupta is dependent ...


Emergency Comes Unannounced

Our member, Mr Nag slipped and fell on the wet washroom floor in his flat around 5 a.m. Not wishing to disturb his sleeping wife, he immediately connected with the 24x7 Support Elders National Alarm Centre ...


You are not Alone!

Her failing eyesight and geriatric problems had robbed former teacher and cookbook writer, Ms Silliman, of the confidence to step out of her house. She had had to give up even going to buy baking ingredients ...


Healing through care

A few years ago, Ms Gupta led a rather difficult life, with ceaseless health complications. In fact, she used to be frequently hospitalised, and even put in the ICCU. Doctors had advised  brain surgery for ...


Easing Dialysis Sessions

Mr Basu had many health issues when he first enrolled with Support Elders. He needs to be regularly taken for dialysis. The Member Care Associates take him for evening dialysis sessions to the hospital, which take ...


Help at hand

Mr Banerjee felt uneasy in the middle of the night. His wife summoned a doctor who advised immediate hospitalisation. She alerted the Support Elders National Alarm Centre. Within half an hour, a Member Care Associate arrived ...


Yours parents are ours!

The increasing health complications of Mr Guha made his Mumbai-based son enrol him with Support Elders. Shuttling between Mumbai and Kolkata started taking a toll on his work.

His father’s ...


Leave your woes to us

An amount of Rs 10,000 went missing from octogenarian Mr Ghatak’s bank account. The frail gentleman, with failing health, could not visit the bank without assistance. Climbing down four floors of the building, which housed his ...